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TC
Service Writer
Toromont Cat
Brandon, MB
- Full-time
Provide reliable support to branch leadership through reporting, spreadsheets, and general office operations to ensure smooth workflow.
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Sample Management Coordinator - Eurofins BioPharma Product Testing Toronto, inc.
Eurofins
Toronto, ON
- Up to $42,000 CAD / year
- Full-time
Reporting directly to the Quality Assurance Director, the Sample Management Coordinator is responsible for managing and coordinating both stability and non-stability samples received at…
Added 15 mins ago
HR and Recruitment Coordinator
ISL Engineering & Landservices
Calgary, AB · Edmonton, AB
Ready to play a key role in how a growing engineering firm builds its team? As ISL’s HR and Recruitment Coordinator, you’ll manage the full recruitment cycle behind a high volume of…
Added 15 mins ago
PA
Automotive Sales Administrator ( 1 Year Contract)
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
Perform other administrative duties as required to support dealership operations.
Added 15 mins ago
UO
Research Coordinator
University of Alberta
Edmonton, AB
- Full-time
The purpose of this position is to provide support to research support in the Department of Psychiatry, ranging from in-house investigator research to industry-sponsored research. Under the…
Added 15 mins ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
This is a Regular Part Time Support Staff position working 24 hours per week at the rate of $28.22 per hour.
Added 30 mins ago
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Full Time District Relief Pharmacist
Walmart
Mississauga, ON
- Full-time
The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 30 mins ago
LC
Coordinator, Supply Chain
Loblaw Companies Limited
Cambridge, ON
- Full-time
Support store operations with merchandising, cleanliness, and customer flow at the front end.
Added 30 mins ago
GI
Project Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Project Manager, the Project Coordinator will be responsible for assisting organizing crews and equipment, supervising installations, and keep records of such activities.…
Added 30 mins ago
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Real Estate Portfolio Coordinator
EllisDon
Mississauga, ON · Toronto, ON
- Full-time
You as a ‘Real Estate Portfolio Coordinator’ will:
Added 30 mins ago
FLEET COORDINATOR
AFD Petroleum
Edmonton, AB
Job Summary: We’re adding another Fleet Coordinator to our transportation team. In this role, you’ll plan and assign trucks and deliveries so every customer and location is served as…
Added 45 mins ago
IF
Business Development Coordinator
iA Financial Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help advisors elevate and grow their business…
Added 45 mins ago
SI
Coordinator, Warehouse
Saputo Inc.
Georgetown, ON
- Full-time
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family. Saputo welcomes and encourages…
Added 45 mins ago
E
Sample Management Coordinator - Eurofins BioPharma Product Testing Toronto, inc.
Eurofins
Toronto, ON
- $42,000 CAD / year
- Full-time
Reporting directly to the Quality Assurance Director, the Sample Management Coordinator is responsible for managing and coordinating both stability and non-stability samples received at…
Added 1 hour ago
OI
Coordinator, Community Relations and Social Media – Edmonton Oil Kings
OEG Inc.
Edmonton, AB
- Full-time
Working with the Director, Business Operations to research, identify and execute community events, causes and charities for the Edmonton Oil Kings to support throughout the calendar year.
Added 1 hour ago
Service Coordinator
GWL Realty Advisors
Toronto, ON
We are seeking a Service Coordinator to ensure the building’s daily operations meet our high standards. This role is ideal for a responsible individual who thrives in a dynamic environment,…
Added 1 hour ago
S
Project Coordinator, Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
The Project Coordinator, Clinical Informatics reports to the Executive Director or designate, functions as a member of the project management team, works in collaboration with the Project…
Added 1 hour ago
KI
Sales Account Executive
Kujaku Inc
Canada
- Full-time
You are a dispatcher, logistics coordinator, logistics analyst or brokerage support professional ready to move into a sales role. You know what a load actually costs, why a lane is tight…
Added 1 hour ago
OS
Coordinator, Community Relations and Social Media – Edmonton Oil Kings
OEG Sports & Entertainment
AB · Edmonton, AB
- Full-time
Working with the Director, Business Operations to research, identify and execute community events, causes and charities for the Edmonton Oil Kings to support throughout the calendar year.
Added 1 hour ago
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Ecommerce Manager, DTC
Dermalogica
Toronto, ON
- Full-time
Loyalty & Subscription Growth: Support loyalty and subscription program growth, working with the Ecommerce Director to develop strategies to improve enrolment, engagement, recurring…
Added 1 hour ago
QM
Accounting & Administrative Coordinator
Quantum Management Services Ltd.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
Position: Accounting & Administrative Coordinator
Added 1 hour ago
DC
ECommerce Manager, DTC
Dermalogica Canada
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
Loyalty & Subscription Growth: Support loyalty and subscription program growth, working with the Ecommerce Director to develop strategies to improve enrolment, engagement, recurring…
Added 1 hour ago
MS
Administrative Coordinator
Marberg Staffing
Toronto, ON
- $34 to $38 CAD / hour
- Temporary
Additional team support, business operations and administrative coordination responsibilities as required.
Added 1 hour ago
SC
Field Coordinator
Stonerise Construction
London, ON
- $45,000 to $50,000 USD / year
- Full-time
Stonerise Construction is looking for a Field Coordinator to support the Site Superintendent with the daily coordination of construction activities. Primarily based on an active…
Added 1 hour ago
CC
Membership Services Coordinator
Canadian College of Health Leaders
Ottawa, ON
- Contract
Participates in planning meetings with internal teams and external partners to support membership operations and engagement initiatives.

Smile Innovations Group

Customer Success Coordinator

Vancouver, BC, V5L 2S7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

ABOUT SHANTO DENTAL

Hiring the right people, in the right roles.

Shanto Dental Ceramics is a full-service Vancouver dental laboratory known for technical expertise, service excellence, and innovative digital dental solutions.

POSITION SUMMARY

The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders, while coordinating dental cases, logistics, and administrative support to ensure accurate and timely completion. The role requires strong organization, communication, attention to detail, and the ability to manage priorities in a fast-paced environment.

GENERAL RESPONSIBILITIES

Provide professional and responsive customer service to dental practices, clinicians, patients, and internal teams through phone, email, and in-person communication.

Coordinate dental cases from intake through completion, including case preparation, documentation, appointments, follow-ups, and customer communication.

Monitor case progress, priorities, and delivery timelines to help ensure on-time case completion.

Coordinate with Production and other internal departments to address delays, changes, missing information, and special requirements before they impact delivery timelines.

Manage shipping and receiving activities, including preparation, tracking, and coordination of incoming and outgoing cases.

Support digital case submissions and workflows, ensuring required information is complete and accurately recorded.

Process invoices, maintain
accurate billing, and keep customer, patient, case, and operational records up to date within the lab management system (LMS) system.

Assist with billing activities, including customer inquiries.

Handle confidential documents and patient information in accordance with company procedures and privacy requirements.

Assist with inventory management, production reporting, and operational tracking as required.

Identify opportunities to improve workflows, processes, and operational efficiency.

Collaborate with internal teams to maintain smooth daily operations and a consistent customer experience.

Adapt to changing priorities, processes, technologies, and business requirements.

Support departmental projects and other administrative responsibilities as required.

Maintain a clean, organized, and professional work environment.

IDEAL CANDIDATE

The ideal candidate is highly organized, dependable, and customer-focused, with strong attention to detail and a proactive approach to problem-solving. They take ownership of their work, manage competing priorities effectively, and respond promptly to time-sensitive customer and case requirements in a fast-paced, deadline-driven environment.

The successful candidate demonstrates:

Strong attention to detail and accuracy.

A strong sense of urgency and accountability.

Excellent communication and interpersonal skills.

Ability to manage multiple priorities and meet deadlines.

Proactive problem-solving and follow-through.

Adaptability and willingness to learn.

Professionalism and customer-focused service.

Ability to quickly learn and work with new systems, technologies, and processes.

Ability to collaborate effectively with multiple departments.

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More about this job

Responsibilities

The Customer Success Coordinator manages dental case workflows from intake to completion while providing professional support to internal and external stakeholders. They are responsible for monitoring delivery timelines, processing billing, and maintaining accurate records within the lab management system.

Requirements

The ideal candidate possesses strong organizational skills, a proactive approach to problem-solving, and the ability to manage competing priorities in a fast-paced environment. Excellent communication skills and the ability to quickly learn new systems and technologies are essential for success in this role.

Skills

Customer service
Case coordination
Administrative support
Logistics
Attention to detail
Communication
Problem-solving
Data entry
Billing
Inventory management
Time management
Digital workflow support
Record keeping
Interpersonal skills
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Dental Laboratory
Case Management
Logistics
Administrative Support
Billing
Invoicing
Lab Management System
LMS
Digital Dental Solutions
Inventory Management
Reporting
Workflow Optimization
Data Accuracy
Patient Information
Confidentiality
Shipping
Receiving
Documentation
Operations

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