Community Connector & Community Learning Program Coordinator

About Smithers Community Services Association

For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community.

SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs - including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy - we work to create positive and lasting change.

Our work is guided by a commitment to being client-centered, accessible, inclusive, trauma-informed, and accountable. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the opportunity to thrive.

If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community.

POSITION: Community Connector & Community Learning Program Coordinator

JOB TYPE: Temporary Full-Time (until June 2028)

JOB POSTING #: JP-2026-047

WORK HOURS AND SCHEDULE: The regular working hours for this position is 28-35 hours per week. Standard working hours are 8:30 a.m. to 4:30 p.m., with a one-hour unpaid lunch break.

DATE POSTED: October 30, 2026

CLOSING DATE: November 13, 2026 (We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.)

START DATE: To be determined based on the successful candidate’s availability and completion of the recruitment process.

SALARY RANGE: $29.00/hour – 31.00/hour

NO: OF POSITIONS: 01

POSITION SUMMARY:

The Community Connector & Community Learning Program Coordinator is a unique, integrated position that combines community connection, volunteer coordination, and community learning functions to strengthen program delivery, improve organizational efficiency, and enhance interagency collaboration.

The position builds partnerships with local organizations and stakeholders, supports newcomers in integrating into the community, and coordinates volunteers and tutors by matching them with appropriate client and program needs. It also develops and maintains the agency's volunteer network to support tutoring, workshops, community events, and other program activities. In addition, the position coordinates and promotes community literacy and learning programs, including tutoring, group learning, drop-in services, and tax assistance. Through partnership development, volunteer engagement, outreach, and program coordination, the position helps clients access appropriate services, develop skills, build independence, and participate meaningfully in the community.

REPORTING RELATIONSHIPS:

• Reports To: Program Manager
• Direct Reports: Step Up tutors; coordinates and supports program volunteers

KEY RESPONSIBILITIES AND DUTIES

1. Community Connector (14-21 hours per week)

1. Newcomer Integration and Community Partnerships

• Build and maintain partnerships with community organizations, institutions, and service providers to strengthen newcomer engagement, integration, and participation.
• Connect newcomers with local residents, established immigrants, Indigenous Peoples, and community groups to foster meaningful relationships, social inclusion, and a sense of belonging.
• Identify opportunities for newcomers to participate in community activities, develop connections, and become actively involved in local initiatives.

2. Volunteer Recruitment and Coordination

• Serve as a key agency contact for volunteer engagement, with a focus on creating meaningful volunteer opportunities for newcomers while supporting the agency's broader volunteer needs.
• Recruit, orient, and match volunteers with appropriate program and client needs, and coordinate their schedules, placements, and ongoing support.

3.Volunteer Management and Program Support

• Support the development and maintenance of the agency's volunteer management system, including recruitment procedures, volunteer records, placement tracking, and coordination processes.
• Coordinate newcomer engagement activities, volunteer initiatives, workshops, and community events in collaboration with relevant program staff.

4. Community Outreach and Engagement

• Promote newcomer services, volunteer opportunities, and community activities through outreach, networking, events, and organizational representation.
• Develop inclusive activities that encourage interaction between newcomers and the broader community and create opportunities for mutual learning and participation.

5. Administration and Program Evaluation

• Maintain accurate newcomer, client, volunteer, and program records and documentation in accordance with applicable funding requirements.
• Monitor newcomer participation, volunteer engagement, and program outcomes; gather feedback and identify opportunities to improve services and community connections.

2. Community Learning Coordinator (14 hrs)

1. Community Learning Program Delivery

• Plan, coordinate, and deliver literacy and learning programs, including one-to-one tutoring, group learning, workshops, drop-in services, the Tax Clinic, and StoryWalk initiatives.
• Conduct learner intake and assessments and support individual learning goals and progress.

2. Volunteer and Facilitator Coordination

• Train, coordinate, and support volunteer tutors and facilitators involved in community learning programs.
• Arrange contracted facilitators for group programs and workshops as required.3. Funding and Financial Accountability

3. Funding and Financial Accountability:

• Assist with funding applications, grant development, budget monitoring, and financial reporting to support program sustainability and funder requirements.

4. Community Partnerships and Program Promotion

• Build partnerships with educational institutions, community organizations, and service providers to strengthen literacy services and identify community learning needs.
• Promote programs and events through outreach, social media, and other communication channels.
• Work alongside the Literacy Outreach Coordinator to facilitate two annual literacy events with community partners.

5. Administration, Reporting, and Evaluation

• Maintain learner, course, and program records, including required information in the Community Adult Learning Program database.
• Monitor program outcomes and prepare required funder reports, evaluations, annual reports, and work plans.
• Participate in monthly provincial funder meetings and identify opportunities for continuous improvement.

6. Other Duties

• Perform other related duties as required to support the agency's programs and objectives.
  

QUALIFICATIONS

• Relevant post-secondary education combined with a minimum of two (2) years of experience in the same or a closely related field, or an equivalent combination of education and experience.
• Experience in adult education, program coordination, community outreach, or human relations. Experience in volunteer coordination would be an asset.
• Experience in adult education, program management, community outreach, and human relations
• A demonstrated knowledge of local community resources, government programs and other available services.
• Experience working with diverse people, including those from various linguistic, cultural, and socioeconomic backgrounds.

SKILLS AND ABILITIES

• Detail-oriented and organized with the skills to plan and manage multiple tasks and projects simultaneously.
• Strong volunteer management and leadership skills with the ability to build and maintain effective community partnerships.
• Proficiency with Microsoft Office, case management systems, virtual communication and social media platforms, and promotional material design and marketing tools.
• Excellent written and verbal communication skills, and the ability to deliver prompt and accurate reports and presentations.
• Self-directed and able to work well independently and as part of a team.
• Personable and professional attitude ensuring clients feel valued, respected and comfortable seeking support, while protecting client confidentiality.

ADDITIONAL REQUIREMENTS:

• Legally authorized to work in Canada.
• Familiar with and adhere to the philosophy, policies, and procedures of the Association.
• Represent the Association positively and professionally at all times.
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Search as and when required by the Association.
• Actively participate in regular performance evaluations.

BENEFITS:

• Comprehensive Extended Health Care, including vision, dental, and counselling services (up to $1,500 coverage).
• Life Insurance and Long-Term Disability coverage.
• Registered Retirement Savings Plan (RRSP) available after 1 year of service.
• Sick days, Personal days and paid vacation entitlement.

The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit.  Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: October 2026

ID: JD-2026-023