Service Advisor
- 3187 Tatlow Rd, Smithers, BC, V0J 2N0, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Service Advisor
Smithers Toyota is looking for a Service Advisor to join our Service Department.
The Service Advisor is the main connection between our customers and the service team. You will help customers understand their vehicle needs, coordinate repairs with technicians and parts, provide accurate estimates and updates, and ensure each visit is handled professionally from start to finish.
Key Responsibilities
- Welcome customers and understand their service concerns
- Prepare accurate repair orders and estimates
- Communicate repair recommendations, costs and timelines
- Coordinate work with technicians and the Parts Department
- Obtain customer authorization before additional work is completed
- Keep customers updated throughout the repair process
- Review completed work and invoices with customers
- Provide professional follow-up and customer service
What We Are Looking For
- Strong communication and customer service skills
- Organized with good attention to detail
- Comfortable working in a fast-paced environment
- Reliable, professional and team focused
- Automotive experience is an asset, but we are willing to train the right person
- Valid driver’s license
More about this job
Responsibilities
The Service Advisor acts as the primary liaison between customers and the service department, managing vehicle repair needs and communication. Responsibilities include preparing accurate estimates, coordinating work with technicians, and ensuring a professional customer experience from start to finish.
Requirements
Candidates should possess strong communication and organizational skills with the ability to work in a fast-paced environment. While automotive experience is considered an asset, the company is willing to train the right individual who holds a valid driver's license.
Skills
- Customer service
- Communication
- Repair estimation
- Organization
- Attention to detail
- Automotive knowledge
- Teamwork
- Problem solving
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Trades
- Transportation
Keywords
- Service Advisor
- Automotive
- Repair Orders
- Estimates
- Customer Service
- Technician Coordination
- Parts Department
- Vehicle Maintenance
- Communication
- Dealership
- Toyota