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Added 7 mins ago
Full Stack Infrastructure Engineer
Axelon Services Corporation
Montreal, QC
$65.52 USD / hour
Other
Excellent application administration skills with end-to-end request flow and network integration.
Added 21 mins ago
Senior Quality Assurance Engineer
e-STORAGE
Kitchener, ON
Full-time
We are seeking a skilled and passionate Senior Quality Assurance Engineer to join our dynamic team and contribute to the development of an Energy Management System (EMS) for utility-grade…
Added 21 mins ago
VP, Information Services
Calian in Space & Technology
Ottawa, ON
Full-time
…energized by solving real-world challenges, we want you on our…
Added 1 hour ago
RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
Full-time
…Salesforce's Public Sector business, driving revenue growth through team leadership, client engagement, and market…
Added 2 hours ago
Prepress Operator - ISM
TC Transcontinental
Aurora, ON
Full-time
At TC Transcontinental, we've got it made, and that's because of the expertise of our team.
Added 2 hours ago
Dietary Aide
The Hospital for Sick Children
Toronto, ON
Part-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 2 hours ago
Dietary Aide
The Hospital for Sick Children
Toronto, ON
Part-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 2 hours ago
Post-Doctoral Clinical Research Fellow, Division of Endocrinology
The Hospital for Sick Children
Toronto, ON
Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 2 hours ago
Administrative Assistant, Medical & Academic Affairs
The Hospital for Sick Children
Toronto, ON
Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 3 hours ago
Power Platform & Copilot Studio Architect
Softchoice
Calgary, AB · AB · NS · Oakville, ON · Ottawa, ON · Toronto, ON · Nova Scotia, Nova
The role combines deep Copilot Studio and Power Platform domain expertise with genuine application-development problem-solving and product thinking. Working alone or with a small team, you…
Added 3 hours ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
Full-time
We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of…
Added 4 hours ago
Salesforce Platform Engineer
RBC
Toronto, ON
Full-time
Lead development of high-impact enterprise projects by working closely with product owners during requirement definition and platform capability mapping
Added 4 hours ago
Principal AI Engineer
RBC
Calgary, AB
Full-time
…development, and implementation of data solutions, as well as lead, mentor, and grow a team of talented data engineers. This role requires strong data engineering skills and leadership,…
Added 4 hours ago
Lead Change Management Specialist
RBC
Toronto, ON
Full-time
Coordinate with the Director, PMO and Platform Integration lead to ensure agentic readiness criteria are embedded in delivery gates, not treated as a post-deployment check
Added 4 hours ago
Director EIAM Strategy &Technical Product Management (Global Security)
RBC
Vancouver, BC · Toronto, ON · Bedford, QC
Full-time
…resourcing and bandwidth context that include IAM engineering, integration and application support, operations and program…
Added 4 hours ago
Associate Director - Lead Software Developer
RBC
Toronto, ON
Full-time
As a Lead Full Stack Software Developer operating within an Agile product team, your primary role will be designing, coding and delivering highest-quality software solutions. You will also…
Added 4 hours ago
Technical Lead, Reporting Platform
TD
Toronto, ON
Full-time
As part of the Reporting Platform team, you will help lead the evolution of a business-critical reporting ecosystem used across TBSM. The platform includes a large-scale SQL data warehouse,…
Added 4 hours ago
Senior Manager, HRIS
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Lead the technical evaluation of Workday biannual releases, assessing new features and functionality for configuration suitability, architectural impact, and technical adoption readiness.
Added 4 hours ago
Marketing CRM Automation Specialist
Resolve Sleep Health
Toronto, ON
Up to $80,000 CAD / year
Full-time
We are currently seeking a Marketing Automation Specialist to join our team. This position is a hybrid role with preference to be based out of Ontario.
Added 4 hours ago
Manager, Digital Operations
Beanfield Technologies Inc.
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
Added 5 hours ago
Supervisor, Strategic Procurement
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Employee Development: Takes a lead role in developing and implementing innovative and practical approaches to department initiatives to ensure employees are working proficiently and…
Added 5 hours ago
Gestionnaire sénior: Chef de l'intégration des capacités d'affaire / Senior Manager - Head of Business Capabilities Integration
Airbus Aircraft
Montreal, QC
Full-time
Le programme d'avions commerciaux A220 recherche un.e Gestionnaire sénior: Chef de l'Intégration des Capacités d'affaire - Processus, méthodes, outils et données pour rejoindre notre équipe…
Added 5 hours ago
Développeur(-euse) principal(e) de logiciels (contenu) /Principal Software Development Engineer
Expedia Group
Montreal, QC · Canada - Quebec - Montreal
Full-time
…logiciel, soit de la conception aux tests, en passant par l’intégration, le déploiement, la surveillance et le…
Added 5 hours ago
Account Executive - Public Sector
Salesforce
Vancouver, BC · Canada - Vancouver
Full-time
Our Canadian Public Sector team is seeking a Account Executive with a proven track record of selling enterprise software across Canada. Customers include Provincial Ministries and Agencies…
Added 5 hours ago
Lead Desktop Support
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
The Desktop Support Lead serves as the senior technical resource for the Service Desk team, providing advanced troubleshooting, team leadership, incident coordination, and mentorship to…

SMS Equipment Inc.

Product Support Representative, Mining

Kamloops, BC, V1S 1C5, Canada
Williams Lake, BC, V2G 4K8, Canada

Pay: Salary: $90,000 per annum plus incentives.
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

SMS Equipment is looking for a Product Support Representative, Mining to support aftersales product support activities through specialized technical knowledge, product application expertise, and integration with customer operations. This role is responsible for building strong customer relationships, solving technical challenges, and delivering value-added solutions that support customer productivity and business success.

Work Location: Williams Lake, BC or Kamloops, BC

Salary: $90,000 per annum plus incentives.

Work Arrangement: Fixed on-site, working from the office and customer sites.

Schedule: Monday to Friday.

What You'll Do

Serve as the primary point of contact for assigned customers, managing relationships and supporting product and service requirements.
Prepare detailed parts and service proposals aligned with customer needs and operational requirements.
Provide technical expertise on equipment applications, performance, limitations, and product solutions.
Introduce and promote new products, technologies, and equipment improvements.
Supply customers with manuals, technical documentation, and product information.
Travel regularly to customer sites to maintain strong partnerships and support operational needs.
Assist customers with system implementation and utilization, including KomTrax and VHMS.
Maintain accurate customer and equipment information within CRM and ERP systems.
Collaborate with branch, shop, and field service teams to ensure customer expectations are achieved.
Coordinate service, warranty, billing, and equipment performance concerns with the appropriate SMS leaders.
Identify opportunities to improve products, services, and customer outcomes through regular feedback and recommendations.
Act as the voice of the customer within branch operations, fostering partnership and continuous improvement initiatives.
Lead JoiFUL meetings and other strategic customer engagements.
Work closely with customer planning teams to understand future requirements and align SMS service and parts support strategies.
Support contract stewardship and ensure both SMS Equipment and customers meet contractual obligations.

What You Bring

The successful candidate will have a minimum of 5 years of industrial sales experience, along with experience in the heavy equipment industry and familiarity with large construction and mining equipment. They will combine strong technical knowledge with excellent relationship-building skills to deliver customer-focused solutions.

Other requirements include:

Proficiency with Microsoft Office applications and experience using CRM systems.
Strong communication skills with customers, suppliers, and OEM partners.
Demonstrated ability to identify innovative solutions to complex customer challenges.
Ability to establish achievable objectives that align customer requirements with business capabilities.
Strong understanding of contract management and interpretation.
Ability and willingness to travel as required to support customers and business objectives.
Knowledge of data collection and management practices is considered an asset.
Post-secondary education in Business, Mechanical, or a related technical discipline is considered an asset.
Valid Class 5 Driver's Licence with the ability to operate company vehicles for extended periods.
Self-motivated approach with a commitment to continuous learning and staying current with industry best practices and technologies.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

This position is risk sensitive. Candidates may be required to complete:

Drug and alcohol test
5-year commercial driver’s abstract
Credit check
Criminal record check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

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More about this job

Responsibilities

The Product Support Representative serves as the primary point of contact for mining customers, managing relationships and providing technical expertise on equipment applications. They are responsible for preparing service proposals, promoting new technologies, and collaborating with field teams to ensure customer operational success.

Requirements

Candidates must have a minimum of 5 years of industrial sales experience within the heavy equipment or mining sector. Proficiency in CRM systems, strong contract management skills, and a valid Class 5 Driver's Licence are required.

Skills

Industrial sales
Heavy equipment industry knowledge
Relationship building
Technical documentation
CRM systems
ERP systems
Contract management
Communication skills
Problem solving
Data collection
KomTrax
VHMS
Microsoft Office
Strategic planning

Benefits

Competitive wages
Comprehensive group benefits plan
RRSP matching

Visa sponsorship

Not detected in the job text

Keywords

Mining
Heavy equipment
Industrial sales
Aftersales support
CRM
ERP
KomTrax
VHMS
Contract management
Technical support
Field service
Product application
Mechanical
Business
Safety
Strategic engagement
OEM partners
Data management
Equipment performance

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