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Added 15 mins ago
Sales Representative - Kamloops
Sleeman Breweries Ltd.
BC
Full-time
Valid driver’s licence with a clean driving record.
Added 15 mins ago
Red Seal Heavy Duty Mechanic (2 weeks fly in/out)
Sandvik
BC · British Columbia
Full-time
Adjusting equipment & repairing/replacing defective parts, components, or systems according to the scope of work.
Added 15 mins ago
Licensed 309A Electrician
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Cambridge, ON
$40 to $45 CAD / hour
Full-time
Ordering required parts and controlling all job materials using our computer system
Added 15 mins ago
Shipper/Receiver
Kal Tire
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Temporary
…managers and recruiters. Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and…
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Front Counter Sales Representative
Kal Tire
Calgary, AB
Temporary
Look up parts, pricing, and availability using internal systems
Added 30 mins ago
Technician, Structures
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Full-time
Perform complex structural repairs to keep aircraft up to specifications and fabricate replacement parts for aircraft as needed.
Added 30 mins ago
Commercial Tire Technician, Fort St. John
Fountain Tire
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Other
Save your money with our staff discounts on tires, parts and mechanical services at all Fountain Tire locations
Added 45 mins ago
Journeyman Technician - Crosstown Chrysler Dodge Jeep Ram
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…as brakes, fuel systems, and engines, and repair or replace parts as needed. In addition, you'll mentor apprentices and maintain a safe and efficient work…
Added 45 mins ago
Detailer - Mark Wilson's Better used cars
AutoCanada Inc.
Guelph, ON
$18 to $19.5 CAD / hour
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Notify supervisor or appropriate technician when you notice parts of car that require repair or replacement
Added 45 mins ago
Lot Attendant - Fish Creek Nissan
AutoCanada Inc.
Calgary, AB
$16 to $20 CAD / hour
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Valid driver’s license with a clean driving record
Added 45 mins ago
Quick Lube Technician - Kelleher Ford
AutoCanada Inc.
Brandon, MB
$16 to $18 CAD / hour
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Lubricate moving parts with specified lubricants
Added 45 mins ago
Parts Manager - Cambridge Hyundai
AutoCanada Inc.
Cambridge, ON
$24,000 to $60,000 CAD / year
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The Parts Manager is responsible for overseeing the procurement, inventory management, and distribution of automotive parts within an organization. You'll work closely with suppliers,…
Added 45 mins ago
Vehicle Field Inspector (Part-Time)
EBlock Inc.
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$19 to $20 CAD / hour
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Identify, assess, and document structural damage, frame condition, previous and substandard paintwork, alignment of vehicle body panels, detect missing parts and mechanical problems, etc.
Added 45 mins ago
Autobody Technician 310B - Excellence Auto Collision - Midwest
AutoCanada Inc.
Toronto, ON
$27 to $28 CAD / hour
Full-time
…inspecting and evaluating damage, removing and replacing damaged parts, repairing dents, refinishing surfaces, and ensuring all repairs meet safety and quality…
Added 45 mins ago
Sales Associate - Grande Prairie Volkswagen
AutoCanada Inc.
Grande Prairie, AB
$60,000 to $100,000 CAD / year
Full-time
Collaborate with Finance, Service, and Parts departments to ensure a seamless customer experience
Added 45 mins ago
Journeyman Automotive Technician - Mann-Northway Auto Source
AutoCanada Inc.
Prince Albert, SK
$42 to $50 CAD / hour
Full-time
…as brakes, fuel systems, and engines, and repair or replace parts as needed. In addition, you'll mentor apprentices and maintain a safe and efficient work…
Added 45 mins ago
Parts Manager - Sherwood Park Hyundai
AutoCanada Inc.
Sherwood Park, AB
$70,000 to $90,000 CAD / year
Full-time
The Parts Manager is responsible for overseeing the procurement, inventory management, and distribution of automotive parts within an organization. You'll work closely with suppliers,…
Added 45 mins ago
Quick Lube Technician - Grande Prairie Hyundai
AutoCanada Inc.
Grande Prairie, AB
$18 to $21 CAD / hour
Full-time
Lubricate moving parts with specified lubricants
Added 1 hour ago
Journeyman Automotive Technician - Grande Prairie Chrysler
AutoCanada Inc.
Grande Prairie, AB
$52 to $57 CAD / hour
Full-time
…as brakes, fuel systems, and engines, and repair or replace parts as needed. In addition, you'll mentor apprentices and maintain a safe and efficient work…
Added 1 hour ago
Service Technician
Savaria Corporation
Brampton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Vaughan, ON
$26 to $28 CAD / hour
Full-time
…methods using appropriate tools, test equipment, and replacement…
Added 1 hour ago
Installation Technician
Savaria Corporation
Edmonton, AB
$30 to $33 CAD / hour
Valid Driver’s License with minimal infractions.
Added 1 hour ago
Technician - Service
INLAND KENWORTH US INC
Estevan, SK
Full-time
Coordinate with other departments including parts and service
Added 1 hour ago
automotive body technician
Fraser Durham Chrysler Dodge Jeep Ram Ltd.
Oshawa, ON
Full-time
Remove damaged fenders, panels and grills and bolt or weld replacement parts into place
Added 1 hour ago
Material Handler
Calian in Space & Technology
Saskatoon, SK
Full-time
Ensure parts are securely and appropriately wrapped and transported to production
Added 1 hour ago
Vehicle Mechanic - Lead Hand
Canada Post / Postes Canada
Regina, SK
Full-time
…vehicles and equipment, and repairs or overhauls components parts. Verifies work done by contractors, and certifies that repairs that have been performed are safe, road worthy, reliable and…

SMS Equipment Inc.

Product Support Representative, Mining

Kamloops, BC, V1S 1C5, Canada
Williams Lake, BC, V2G 4K8, Canada

Pay: Salary: $90,000 per annum plus incentives.
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

SMS Equipment is looking for a Product Support Representative, Mining to support aftersales product support activities through specialized technical knowledge, product application expertise, and integration with customer operations. This role is responsible for building strong customer relationships, solving technical challenges, and delivering value-added solutions that support customer productivity and business success.

Work Location: Williams Lake, BC or Kamloops, BC

Salary: $90,000 per annum plus incentives.

Work Arrangement: Fixed on-site, working from the office and customer sites.

Schedule: Monday to Friday.

What You'll Do

Serve as the primary point of contact for assigned customers, managing relationships and supporting product and service requirements.
Prepare detailed parts and service proposals aligned with customer needs and operational requirements.
Provide technical expertise on equipment applications, performance, limitations, and product solutions.
Introduce and promote new products, technologies, and equipment improvements.
Supply customers with manuals, technical documentation, and product information.
Travel regularly to customer sites to maintain strong partnerships and support operational needs.
Assist customers with system implementation and utilization, including KomTrax and VHMS.
Maintain accurate customer and equipment information within CRM and ERP systems.
Collaborate with branch, shop, and field service teams to ensure customer expectations are achieved.
Coordinate service, warranty, billing, and equipment performance concerns with the appropriate SMS leaders.
Identify opportunities to improve products, services, and customer outcomes through regular feedback and recommendations.
Act as the voice of the customer within branch operations, fostering partnership and continuous improvement initiatives.
Lead JoiFUL meetings and other strategic customer engagements.
Work closely with customer planning teams to understand future requirements and align SMS service and parts support strategies.
Support contract stewardship and ensure both SMS Equipment and customers meet contractual obligations.

What You Bring

The successful candidate will have a minimum of 5 years of industrial sales experience, along with experience in the heavy equipment industry and familiarity with large construction and mining equipment. They will combine strong technical knowledge with excellent relationship-building skills to deliver customer-focused solutions.

Other requirements include:

Proficiency with Microsoft Office applications and experience using CRM systems.
Strong communication skills with customers, suppliers, and OEM partners.
Demonstrated ability to identify innovative solutions to complex customer challenges.
Ability to establish achievable objectives that align customer requirements with business capabilities.
Strong understanding of contract management and interpretation.
Ability and willingness to travel as required to support customers and business objectives.
Knowledge of data collection and management practices is considered an asset.
Post-secondary education in Business, Mechanical, or a related technical discipline is considered an asset.
Valid Class 5 Driver's Licence with the ability to operate company vehicles for extended periods.
Self-motivated approach with a commitment to continuous learning and staying current with industry best practices and technologies.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

This position is risk sensitive. Candidates may be required to complete:

Drug and alcohol test
5-year commercial driver’s abstract
Credit check
Criminal record check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

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More about this job

Responsibilities

The Product Support Representative serves as the primary point of contact for mining customers, managing relationships and providing technical expertise on equipment applications. They are responsible for preparing service proposals, promoting new technologies, and collaborating with field teams to ensure customer operational success.

Requirements

Candidates must have a minimum of 5 years of industrial sales experience within the heavy equipment or mining sector. Proficiency in CRM systems, strong contract management skills, and a valid Class 5 Driver's Licence are required.

Skills

Industrial sales
Heavy equipment industry knowledge
Relationship building
Technical documentation
CRM systems
ERP systems
Contract management
Communication skills
Problem solving
Data collection
KomTrax
VHMS
Microsoft Office
Strategic planning

Benefits

Competitive wages
Comprehensive group benefits plan
RRSP matching

Visa sponsorship

Not detected in the job text

Keywords

Mining
Heavy equipment
Industrial sales
Aftersales support
CRM
ERP
KomTrax
VHMS
Contract management
Technical support
Field service
Product application
Mechanical
Business
Safety
Strategic engagement
OEM partners
Data management
Equipment performance

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