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Added 2 mins ago
Front Counter Sales Representative
Kal Tire
Airdrie, AB
Temporary
As a Front Counter Sales Representative, you’ll be the first point of contact in the store - helping customers choose the right products and services while keeping things moving. This is a…
Added 18 mins ago
Account Representative or Manager
Veolia Environnement SA
Edmonton, AB
Full-time
Join Veolia as an Account Manager or Account Representative in our Chemical Solutions and Monitoring (CSM) division
Added 18 mins ago
Service Advisor, Coquitlam
Fountain Tire
Coquitlam, BC
Other
Fountain Tire Coquitlam, an established automotive repair shop, is looking for a high-energy, customer focused Inside Sales Representative / Service Advisor to bridge the gap between our…
Added 18 mins ago
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
Other
Communiquer efficacement pour former le personnel, offrir un service exceptionnel aux clients, créer de la valeur avec le groupe commercial et résoudre des problèmes d’ordre général.
Added 32 mins ago
Sales
Humpty Dumpty Snack Foods
Corner Brook, NL
Full-time
Old Dutch Foods Ltd. has an opening for a Route Sales Representative in Corner Brook, NF.
Added 33 mins ago
Field Representative - Alcoholic Beverages
Acosta
Sault Ste. Marie, ON
Full-time
Communicate effectively with store staff regarding tasks, sales activities, promotions, client objectives and work completed.
Added 48 mins ago
Foodservice Sales Representative - Montreal
Affinity Group
Laval, QC
Full-time
…that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive product knowledge and a professional, challenging and rewarding work…
Added 48 mins ago
Foodservice Sales Representative - GTA East
Affinity Group
Richmond Hill, ON
Full-time
…that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive product knowledge and a professional, challenging and rewarding work…
Added 48 mins ago
Foodservice Sales Representative - Niagara Region
Affinity Group
Richmond Hill, ON
Full-time
…that we represent. We pride ourselves on having a dedicated sales team, strong customer service orientation, extensive product knowledge and a professional, challenging and rewarding work…
Added 1 hour ago
Sales Representative - Kamloops
Sleeman Breweries Ltd.
BC
Full-time
Within the assigned sales territory (Kamloops), the Sales Representative represents Sleeman Breweries and grows portfolio presence in the trade. This role drives volume and gross margin…
Added 1 hour ago
Account Representative- Sales Training Program (Toronto) October 2026
CDW
Toronto, ON
Full-time
…brands in the IT industry. Join us and you will start out as a Sales Account Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and…
Added 1 hour ago
Associate Operations Representative
RBC
Vancouver, BC
Part-time
…the Currency Processing Department. As an Account Services Representative, you will be responsible for verifying incoming and outgoing parcels using basic understanding of products and…
Added 1 hour ago
Front Counter Sales Representative
Kal Tire
Calgary, AB
Temporary
As a Front Counter Sales Representative, you’ll be the first point of contact in the store - helping customers choose the right products and services while keeping things moving. This is a…
Added 1 hour ago
Senior Regional Manager, Financial Planning
TD
Toronto, ON
Full-time
…of high-performing financial planners to the next levels of sales and service delivery at TD Wealth? If so, then we have an exciting leadership…
Added 1 hour ago
Sales Associate
Crocs, Inc.
Leduc, AB
As a Sales Associate at Crocs, you’re at the heart of crafting unforgettable experiences for our consumers. Whether you’re sharing the story behind our latest product drop, hyping up…
Added 1 hour ago
Discovery Representative | Représentant(e) du programme Découverte
TD SYNNEX
Montreal, QC
Full-time
The Discovery Program Representative is a full-time rotational opportunity that provides exposure to multiple business functions, including Sales and Vendor Management. Participants gain…
Added 1 hour ago
Route Service Supervisor - UniFirst Canada
UniFirst
Langley (District), BC
Full-time
Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.
Added 1 hour ago
Route Sales Support (Relief Customer Service Representative)
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Dieppe, NB
If you enjoy working on various routes, physical work, driving and customer service, then this role is for you! Canadian Linen seeks a driven Relief Customer Service Representative to take…
Added 1 hour ago
Field Representative - Alcoholic Beverages
Acosta
Peterborough, ON
Full-time
Communicate effectively with store staff regarding tasks, sales activities, promotions, client objectives and work completed.
Added 1 hour ago
Field Representative - Alcoholic Beverages
Acosta
Chatham-Kent, ON · Chatham, ON
Full-time
Communicate effectively with store staff regarding tasks, sales activities, promotions, client objectives and work completed.
Added 1 hour ago
HP Product Specialist – Brampton
Acosta
Brampton, ON
Part-time
HP Product Specialist – Technology (Retail Sales Brand Representative)
Added 1 hour ago
Sales Associate - Dartmouth Chrysler Dodge Jeep Ram
AutoCanada Inc.
Dartmouth, NS
Full-time
The Automotive Sales Representative interacts with
Added 1 hour ago
Sales and Leasing Consultant - Mann-Northway Auto Source
AutoCanada Inc.
Prince Albert, SK
Full-time
The Automotive Sales Representative interacts with
Added 1 hour ago
Sales Associate - 401 Dixie Hyundai
AutoCanada Inc.
Mississauga, ON
$80,000 to $110,000 CAD / year
Full-time
The Automotive Sales Representative interacts with
Added 1 hour ago
Sales Associate - Wellington Motors Ltd.
AutoCanada Inc.
Guelph, ON
Up to $80,000 CAD / year
Full-time
The Automotive Sales Representative interacts with

SMS Equipment Inc.

Product Support Representative, Mining

Kamloops, BC, V1S 1C5, Canada
Williams Lake, BC, V2G 4K8, Canada

Pay: Salary: $90,000 per annum plus incentives.
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

SMS Equipment is looking for a Product Support Representative, Mining to support aftersales product support activities through specialized technical knowledge, product application expertise, and integration with customer operations. This role is responsible for building strong customer relationships, solving technical challenges, and delivering value-added solutions that support customer productivity and business success.

Work Location: Williams Lake, BC or Kamloops, BC

Salary: $90,000 per annum plus incentives.

Work Arrangement: Fixed on-site, working from the office and customer sites.

Schedule: Monday to Friday.

What You'll Do

Serve as the primary point of contact for assigned customers, managing relationships and supporting product and service requirements.
Prepare detailed parts and service proposals aligned with customer needs and operational requirements.
Provide technical expertise on equipment applications, performance, limitations, and product solutions.
Introduce and promote new products, technologies, and equipment improvements.
Supply customers with manuals, technical documentation, and product information.
Travel regularly to customer sites to maintain strong partnerships and support operational needs.
Assist customers with system implementation and utilization, including KomTrax and VHMS.
Maintain accurate customer and equipment information within CRM and ERP systems.
Collaborate with branch, shop, and field service teams to ensure customer expectations are achieved.
Coordinate service, warranty, billing, and equipment performance concerns with the appropriate SMS leaders.
Identify opportunities to improve products, services, and customer outcomes through regular feedback and recommendations.
Act as the voice of the customer within branch operations, fostering partnership and continuous improvement initiatives.
Lead JoiFUL meetings and other strategic customer engagements.
Work closely with customer planning teams to understand future requirements and align SMS service and parts support strategies.
Support contract stewardship and ensure both SMS Equipment and customers meet contractual obligations.

What You Bring

The successful candidate will have a minimum of 5 years of industrial sales experience, along with experience in the heavy equipment industry and familiarity with large construction and mining equipment. They will combine strong technical knowledge with excellent relationship-building skills to deliver customer-focused solutions.

Other requirements include:

Proficiency with Microsoft Office applications and experience using CRM systems.
Strong communication skills with customers, suppliers, and OEM partners.
Demonstrated ability to identify innovative solutions to complex customer challenges.
Ability to establish achievable objectives that align customer requirements with business capabilities.
Strong understanding of contract management and interpretation.
Ability and willingness to travel as required to support customers and business objectives.
Knowledge of data collection and management practices is considered an asset.
Post-secondary education in Business, Mechanical, or a related technical discipline is considered an asset.
Valid Class 5 Driver's Licence with the ability to operate company vehicles for extended periods.
Self-motivated approach with a commitment to continuous learning and staying current with industry best practices and technologies.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

This position is risk sensitive. Candidates may be required to complete:

Drug and alcohol test
5-year commercial driver’s abstract
Credit check
Criminal record check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

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More about this job

Responsibilities

The Product Support Representative serves as the primary point of contact for mining customers, managing relationships and providing technical expertise on equipment applications. They are responsible for preparing service proposals, promoting new technologies, and collaborating with field teams to ensure customer operational success.

Requirements

Candidates must have a minimum of 5 years of industrial sales experience within the heavy equipment or mining sector. Proficiency in CRM systems, strong contract management skills, and a valid Class 5 Driver's Licence are required.

Skills

Industrial sales
Heavy equipment industry knowledge
Relationship building
Technical documentation
CRM systems
ERP systems
Contract management
Communication skills
Problem solving
Data collection
KomTrax
VHMS
Microsoft Office
Strategic planning

Benefits

Competitive wages
Comprehensive group benefits plan
RRSP matching

Visa sponsorship

Not detected in the job text

Keywords

Mining
Heavy equipment
Industrial sales
Aftersales support
CRM
ERP
KomTrax
VHMS
Contract management
Technical support
Field service
Product application
Mechanical
Business
Safety
Strategic engagement
OEM partners
Data management
Equipment performance

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