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Added 7 mins ago
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON · Greater Toronto Area, Canada
$25.37 to $28.46 CAD / hour
Full-time
Aide coworkers to solve problems and develop solutions to day-to-day issues with the correct technical knowledge
Added 7 mins ago
Research Scientist
Saskatchewan Research Council (SRC)
Saskatoon, SK
Full-time
Provide technical input to client-facing activities, business development efforts, and service promotion, communicating technical concepts to both technical and non-technical audiences
Added 7 mins ago
Service Advisor
Watkin Motors Ford
Vernon, BC
Full-time
Join Watkin Motors Ford's top-rated service department as a Service Advisor. Be the dealership's front-line service representative. The Service Advisor:
Added 7 mins ago
Customer Service Representative Grande Prairie AB
BearCom Canada
Grande Prairie, AB
Full-time
As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom,…
Added 9 mins ago
Customer Service Representative Grande Prairie AB
BearCom
Grande Prairie, AB
$21 to $25 CAD / hour
Other
As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom,…
Added 9 mins ago
Project Manager II - Water & Wastewater Planning
Halton Region
Oakville, ON
…capacity, development reviews, development charges background technical studies, and infrastructure staging plans which are integral to the Region's Development Charge Bylaw and Allocation…
Added 24 mins ago
ScotiaMcLeod Administrative Associate - St John's
Scotiabank
St. John's, NL
ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice,…
Added 37 mins ago
IT - Systems Administrator V Service Now - Systems Administrator
Robertson & Company Ltd.
Toronto, ON
Contract
Robertson is seeking a skilled IT - Systems Administrator V Service Now - Systems Administrator to join our client in support of an existing vacancy.
Added 37 mins ago
Customer Service Representative, Service BC Help Desk
Maximus
Victoria, BC
Temporary
CSR’s are required to learn and use a variety of computer applications and log service and technical tickets when appropriate which require a high level of accuracy.
Added 37 mins ago
Associate Operations Representative
RBC
Vancouver, BC
Part-time
…the Currency Processing Department. As an Account Services Representative, you will be responsible for verifying incoming and outgoing parcels using basic understanding of products and…
Added 38 mins ago
Senior EHS Manager - Commercial Canada
Medtronic
Brampton, ON · CAN-ON Brampton
Full-time
…environment. This role partners closely with the Milton product service and repair site; field, clinical, and sales teams; administrative functions (on‑site and virtual); and site and…
Added 38 mins ago
Radiology Technologist II, X-Ray (Signing Bonus Available)
Nova Scotia Health and IWK Health
Halifax, NS
Successful external applicants may be eligible to receive a one-time Signing Bonus of $5,000. In turn, a Return of Service will be required for the length of the assignment.
Added 1 hour ago
Journeyed Trade, Instrumentation and Control Technician
SaskPower
Estevan, SK
Full-time
Inspect, service and operate specialized equipment and tools
Added 1 hour ago
Senior Advisor, Trust Services
Laurentian Bank
Montreal, QC
Full-time
…development and maintenance of sound, effective trustee services as representative of trust services for the various trust entities of Laurentian Bank (Trust La Laurentienne, BLC Trust and…
Added 1 hour ago
AVEVA Enterprise SCADA Specialist
SGS
Regina, SK
$85,000 to $165,000 CAD / year
Full-time
…client engagements from day one, supported by a structured technical pathway that develops you toward Intermediate and Senior Specialist responsibilities. This role sits alongside our…
Added 1 hour ago
AVEVA Enterprise SCADA Specialist
SGS
AB · Edmonton, AB
$85,000 to $165,000 CAD / year
Full-time
…client engagements from day one, supported by a structured technical pathway that develops you toward Intermediate and Senior Specialist responsibilities. This role sits alongside our…
Added 1 hour ago
Le ou la Représentant(e) des ventes internes bilingue/Bilingual Inside Sales Representative
SAMSON Controls Inc. Canada
Laval, QC
$60,000 to $70,000 CAD / year
Full-time
…la gestion des pistes (leads), la résolution de problèmes de service à la clientèle, le suivi et la présentation des activités de soumission, ainsi que la compréhension des applications et…
Added 1 hour ago
Customer Care Representative (12 month Contract)
Vantive
Mississauga, ON
Contract
…regarding such matters as order management, product complaints, service complaints, adverse events, and general inquiries. Your will be responsible for initial intake, documentation, and…
Added 1 hour ago
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON
Aide coworkers to solve problems and develop solutions to day-to-day issues with the correct technical knowledge
Added 1 hour ago
Technician I Security
Paladin Technologies
Ottawa, ON
Full-time
Provide customer with training for proper system usage and respond to technical inquiries.
Added 1 hour ago
Service Coordinator
Dräger
Mississauga, ON
Full-time
The purpose of this position is to provide world class customer service for English and French speaking customers. The basic function of the Bilingual Customer Service Representative is to…
Added 1 hour ago
Représentant(e) technique des ventes - Soudage / Technical Sales Rep Welding
Castolin Eutectic
Vaudreuil-Dorion, QC
Full-time
We are looking for a Technical Sales Representative to grow our business across Quebec by developing strong customer relationships and delivering value-added technical solutions.
Added 1 hour ago
Buyer/Purchaser Intermediate
IMP Aerospace & Defence
Halifax, NS
Full-time
…equivalent experience in a similar type of complex and dynamic technical environment and…
Added 1 hour ago
Oracle Cloud Developer
Nuvei
Remote, Canada
Remote
…continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the…
Added 1 hour ago
Ag Innovation Intern (Meota, SK)
Simplot
Meota, SK
Conduct installations, technical support, maintenance and removals of equipment for Field Moisture Service for customers within territory.

SMS Equipment Inc.

Product Support Representative, Mining

Kamloops, BC, V1S 1C5, Canada
Williams Lake, BC, V2G 4K8, Canada

Pay: Salary: $90,000 per annum plus incentives.
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

SMS Equipment is looking for a Product Support Representative, Mining to support aftersales product support activities through specialized technical knowledge, product application expertise, and integration with customer operations. This role is responsible for building strong customer relationships, solving technical challenges, and delivering value-added solutions that support customer productivity and business success.

Work Location: Williams Lake, BC or Kamloops, BC

Salary: $90,000 per annum plus incentives.

Work Arrangement: Fixed on-site, working from the office and customer sites.

Schedule: Monday to Friday.

What You'll Do

Serve as the primary point of contact for assigned customers, managing relationships and supporting product and service requirements.
Prepare detailed parts and service proposals aligned with customer needs and operational requirements.
Provide technical expertise on equipment applications, performance, limitations, and product solutions.
Introduce and promote new products, technologies, and equipment improvements.
Supply customers with manuals, technical documentation, and product information.
Travel regularly to customer sites to maintain strong partnerships and support operational needs.
Assist customers with system implementation and utilization, including KomTrax and VHMS.
Maintain accurate customer and equipment information within CRM and ERP systems.
Collaborate with branch, shop, and field service teams to ensure customer expectations are achieved.
Coordinate service, warranty, billing, and equipment performance concerns with the appropriate SMS leaders.
Identify opportunities to improve products, services, and customer outcomes through regular feedback and recommendations.
Act as the voice of the customer within branch operations, fostering partnership and continuous improvement initiatives.
Lead JoiFUL meetings and other strategic customer engagements.
Work closely with customer planning teams to understand future requirements and align SMS service and parts support strategies.
Support contract stewardship and ensure both SMS Equipment and customers meet contractual obligations.

What You Bring

The successful candidate will have a minimum of 5 years of industrial sales experience, along with experience in the heavy equipment industry and familiarity with large construction and mining equipment. They will combine strong technical knowledge with excellent relationship-building skills to deliver customer-focused solutions.

Other requirements include:

Proficiency with Microsoft Office applications and experience using CRM systems.
Strong communication skills with customers, suppliers, and OEM partners.
Demonstrated ability to identify innovative solutions to complex customer challenges.
Ability to establish achievable objectives that align customer requirements with business capabilities.
Strong understanding of contract management and interpretation.
Ability and willingness to travel as required to support customers and business objectives.
Knowledge of data collection and management practices is considered an asset.
Post-secondary education in Business, Mechanical, or a related technical discipline is considered an asset.
Valid Class 5 Driver's Licence with the ability to operate company vehicles for extended periods.
Self-motivated approach with a commitment to continuous learning and staying current with industry best practices and technologies.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

This position is risk sensitive. Candidates may be required to complete:

Drug and alcohol test
5-year commercial driver’s abstract
Credit check
Criminal record check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

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More about this job

Responsibilities

The Product Support Representative serves as the primary point of contact for mining customers, managing relationships and providing technical expertise on equipment applications. They are responsible for preparing service proposals, promoting new technologies, and collaborating with field teams to ensure customer operational success.

Requirements

Candidates must have a minimum of 5 years of industrial sales experience within the heavy equipment or mining sector. Proficiency in CRM systems, strong contract management skills, and a valid Class 5 Driver's Licence are required.

Skills

Industrial sales
Heavy equipment industry knowledge
Relationship building
Technical documentation
CRM systems
ERP systems
Contract management
Communication skills
Problem solving
Data collection
KomTrax
VHMS
Microsoft Office
Strategic planning

Benefits

Competitive wages
Comprehensive group benefits plan
RRSP matching

Visa sponsorship

Not detected in the job text

Keywords

Mining
Heavy equipment
Industrial sales
Aftersales support
CRM
ERP
KomTrax
VHMS
Contract management
Technical support
Field service
Product application
Mechanical
Business
Safety
Strategic engagement
OEM partners
Data management
Equipment performance

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