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SMS Equipment Inc.

Service Agent

Val-d'Or, QC, J9P 0J7, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 2 to 3 years experience in a similar position.
Posting language: English
Posted: Nov 5, 2026

Original job description

Take your career to the next level !

Why Work for SMS Equipment?

Competitive salary - Attractive total compensation.
Ongoing training - Access to leading-edge technical training and professional development opportunities.
Benefits ;
- Group RRSP with employer participation.
- Full benefits package upon entry, including telemedicine.
Safety first - An organizational culture focused on the safety and well-being of our employees.

Your role:

Enter quotes into the eXtend software.
Open and close work orders. (Internal, External, Customer, Inter-Branch, Warranty, Recall Campaigns, Maintenance Contracts, Assembly, etc.)
Open and update HotLinks for work orders.
Track maintenance contracts.
Issue order numbers to suppliers (external purchases).
Enter labor data.
Submit payroll.
Maintain service vehicle records.
Open and update OHS records.
Create and update equipment records within the service department.
Maintain various reports related to service department management. (Report Manager)
Track departmental expenses.
Perform various tasks as requested by the immediate supervisor.

What you bring:

DEP or Attestation of Collegial Studies in administration.
Basic technical knowledge of Construction Equipment and Forestry.
Minimum 2 to 3 years experience in a similar position.
Excellent knowledge of MS-Office suite.
Knowledge of Komatsu products is an asset.

Join SMS Equipment and experience a career where the right partnership makes everything possible.

This posting is for an existing vacancy within SMS Equipment. Applications will be received until a suitable candidate has been hired.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We are committed to employment equity and encourage applications from all groups covered by an equal opportunity program.

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More about this job

Responsibilities

The Service Agent is responsible for managing work orders, entering labor and payroll data, and maintaining service department records. They also track maintenance contracts, departmental expenses, and coordinate external purchases with suppliers.

Requirements

Candidates must have a DEP or Attestation of Collegial Studies in administration and 2 to 3 years of relevant experience. Proficiency in the MS-Office suite and basic technical knowledge of construction or forestry equipment are required.

Skills

Administration
Data entry
Work order management
Payroll processing
MS-Office
Record keeping
Supplier coordination
Reporting
Construction equipment knowledge
Forestry equipment knowledge
Komatsu products

Benefits

Competitive salary
Ongoing training
Professional development
Group RRSP
Full benefits package
Telemedicine

Visa sponsorship

Not detected in the job text

Keywords

Administration
Service Agent
Work orders
Payroll
MS-Office
Construction equipment
Forestry equipment
Komatsu
Maintenance contracts
OHS records
Report Manager
eXtend software
Data entry
Supplier management
Service department

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