Service Agent

Take your career to the next level !

Why Work for SMS Equipment?

• Competitive salary - Attractive total compensation.
• Ongoing training - Access to leading-edge technical training and professional development opportunities.
• Benefits ;
  
  • Group RRSP with employer participation.
  • Full benefits package upon entry, including telemedicine.
• Safety first - An organizational culture focused on the safety and well-being of our employees.

Your role:

• Enter quotes into the eXtend software.
• Open and close work orders. (Internal, External, Customer, Inter-Branch, Warranty, Recall Campaigns, Maintenance Contracts, Assembly, etc.)
• Open and update HotLinks for work orders.
• Track maintenance contracts.
• Issue order numbers to suppliers (external purchases).
• Enter labor data.
• Submit payroll.
• Maintain service vehicle records.
• Open and update OHS records.
• Create and update equipment records within the service department.
• Maintain various reports related to service department management. (Report Manager)
• Track departmental expenses.
• Perform various tasks as requested by the immediate supervisor.

What you bring:

• DEP or Attestation of Collegial Studies in administration.
• Basic technical knowledge of Construction Equipment and Forestry.
• Minimum 2 to 3 years experience in a similar position.
• Excellent knowledge of MS-Office suite.
• Knowledge of Komatsu products is an asset.

Join SMS Equipment and experience a career where the right partnership makes everything possible. 

This posting is for an existing vacancy within SMS Equipment. Applications will be received until a suitable candidate has been hired.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

We are committed to employment equity and encourage applications from all groups covered by an equal opportunity program.