Service Manager

SMS Equipment is seeking an experienced Service Manager to plan, organize and direct the service operations of Welding and Mechanical Services. Reporting to the Operations Manager, this role leads the installation, maintenance and repair of parts and equipment while driving results, customer satisfaction, safety and continuous improvement. The successful candidate will be based in Timmins, ON, with relocation assistance considered based on their current location, and should be comfortable with occasional travel and active participation in community events connected to the branch. 

Working closely with branch leadership, service supervisors, parts, accounting, manufacturers, customers and employees, you will develop workload plans, improve service processes, strengthen customer relationships and support the operational and financial performance of the branch.

Work Location: Timmins, ON 
Salary Range: $130,000 - $140,000 per year, plus regional premium and incentive plan 
Work Arrangement: On-Site 
Schedule: Monday – Friday, 8 hours per day 
Travel: Occasional/infrequent travel may be required, averaging approximately one overnight trip per quarter. 

Relocation assistance may be provided based on the successful candidate’s current location. 

What You'll Do 

• Lead all activities related to Welding and Mechanical Services operations involving the installation, maintenance and repair of parts and equipment. 
• Create, monitor and implement service scheduling and workload plans to support business objectives and maximize productivity. 
• Oversee service work orders, Work in Progress, accounts receivable follow-up, RAMP agreements and warranty administration. 
• Develop and maintain effective customer relationships and ensure timely resolution of product support, service and warranty issues. 
• Lead, coach, train and develop service employees and supervisors while communicating goals, measuring results and supporting performance improvement. 
• Monitor bottom-line results, productivity, budgets and service metrics, and adjust operating plans as required. 
• Identify and improve service work processes, operating procedures, quality systems and data accuracy. 
• Support service business growth, lifecycle revenue programs and participation in relevant industry and mining events. 
• Ensure department activities comply with safety, health and environmental standards, company policies and applicable legislation. 

What You Bring 

You are an experienced service operations leader with strong technical knowledge, sound financial judgment and the ability to lead teams in a heavy equipment or industrial environment. You build trusted customer relationships, improve operating performance and maintain a strong commitment to safety. 

Additional qualifications include:

• Post-secondary education with 5-7 years of related industry experience, or an equivalent combination of education and experience in a heavy-duty or industrial environment. 
• Comprehensive service operations knowledge, including work scheduling, work orders, WIP, accounts receivable, warranty, budgeting, customer support and labour relations. 

Nice to Haves:

• Knowledge of Komatsu products or comparable heavy equipment product lines. 
• Experience with parts distribution, service revenue programs, quality systems, equipment lifecycle support or unionized environments. 

This position is classified as a Mid-Level Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted. 

At SMS Equipment, the right partnership makes everything possible. We're committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect. 

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.