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Added 4 mins ago
DT
Store Manager
Dollar Tree
Burlington, ON
- $20 to $77 CAD / hour
- Full-time
- On-site
…service and value with every shopping experience.As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager,…
Added 9 mins ago
VH
Supervisor, Child and Family Program Services (BSW/MSW) - Permanent Full-Time
VHA Home HealthCare
Mississauga, ON
- Full-time
Reporting to the Manager, Client Care & Operations – West, you will provide comprehensive mental health and case management for Mental Health Support for Families with Children Program…
Added 21 mins ago
GD
Service Manager
Green Diamond Equipment
Alberton, PE
- Full-time
As a leader of service operations, the Service Manager will:
Added 23 mins ago
MN
Cultural Connections Supervisor
Métis Nation-Saskatchewan
SK · Saskatchewan, Canada
- Full-time
ACCOUNTABLE TO : Child and Family Services Manager
Added 23 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Montreal, QC
- Contract
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 23 mins ago
BR
Cafe Manager
Back Road Coffee Roasters
Mississauga, ON
- Full-time
If you're looking for a quiet manager role where you just "keep things running", this isn't it. If you want to build something, lead from the front and make a place people talk about, we…
Added 24 mins ago
Diagnostic Imaging Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Diagnostic Imaging (DI) Manager of Operations, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 24 mins ago
Security Officer - SMHC
Winnipeg Regional Health Authority
Selkirk, MB
The incumbent receives direct supervision from the Manager of Security Services and the Security Shift Supervisor regarding workload, attendance and education sessions. The incumbent works…
Added 24 mins ago
Polysomnography Technician
Winnipeg Regional Health Authority
Winnipeg, MB
…Polysomnography Coordinator, and Sleep Disorder Centre/HVADS Manager (indirect reporting relationship to Sleep Disorder Centre Medical…
Added 32 mins ago
SH
Sales Manager
Sandman Hotel Group
Prince George, BC
- $54,000 to $64,000 CAD / year
- Full-time
- On-site
…maintain as well as build the existing client base. The Sales Manager will be based in Prince George.Our Managers understand the meaning of true Customer Service; they are professional,…
Added 51 mins ago
W
(CAN) Self Checkout Attendant
Walmart
London, ON
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 51 mins ago
W
Self Checkout Attendant
Walmart
Brockville, ON
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 52 mins ago
P
INJECTION MOULDING TECHNICIAN
PreciKam
Montreal, QC
- Full-time
Or equivalent experience as judged by the hiring manager to their satisfaction.
Added 54 mins ago
W
(CAN) Self Checkout Attendant FT
Walmart
Vancouver, BC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 54 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Dartmouth, NS
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 54 mins ago
W
Temporary Part-time Self Checkout Attendant
Walmart
Ajax, ON
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 54 mins ago
W
(CAN) OMNI Department Manager Temporary
Walmart
Mount Pearl, NL
- Full-time
The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes…
Added 54 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Kamloops, BC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 54 mins ago
W
(CAN) Préposé aux caisses libre-service
Walmart
Sainte-Agathe-des-Monts, QC
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 54 mins ago
W
(CAN) Préposé aux caisses libre-service
Walmart
Quebec, QC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 54 mins ago
W
(CAN) Préposé aux caisses libre-service
Walmart
Saguenay, QC
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 54 mins ago
W
Manager, Program Management (People Analytics)
Walmart
Mississauga, ON
- Full-time
The Manager, Program Management (People Analytics) leads the development and execution of approaches to manage and optimize business operations within the People Analytics domain. This…
Added 54 mins ago
W
(CAN) Préposé aux caisses libre-service
Walmart
Quebec, QC
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 54 mins ago
W
(CAN) Self Checkout Attendant Full Time
Walmart
Thunder Bay, ON
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 55 mins ago
EG
Assistant Manager
Elmwood Group - Home Hardware
Moncton, NB
- $50,000 to $52,000 CAD / year
- Full-time
- On-site
…the Greater Moncton *area. *Job Description:* The assistant manager is generally responsible for assisting with the day-to-day operations of the store as assigned by the owner or manager.…

SMS Security

Manager, IT Business Systems

Toronto, ON, Canada

$110,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 5+ years in IT or business systems, with some leadership experience at a mid-sized organization and knowledge of IT security and privacy fundamentals
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

SMS Security has protected people and property since 1988. Headquartered in Toronto, we proudly serve multi-residential condominium communities across the Greater Toronto Area, providing guard services, installation and servicing of security systems, mobile patrol, and parking enforcement. We are in a multi-year transformation to grow into a full-service security company, and technology is one of the pillars that growth depends on. We’re looking for a Manager, IT Business Systems who is eager to grow with us and help build the systems and processes that support our continued success.

The Role

Reporting to the CEO, the Manager, IT Business Systems will help lead SMS’s technology journey as we add new systems to streamline how work gets done and give leaders better insight into the business. Over the next year, we plan to introduce new platforms for customer relationship management (CRM), workforce scheduling, learning management and financial planning.

This is not a help-desk or infrastructure role. Day-to-day IT operations are delivered by our managed service provider (MSP), and you will own that relationship and hold them to a high standard. Your focus will be on managing our technology partners so SMS gets real value from them, leading the selection (currenty underway), implementation and integration of new systems, and making sure those systems produce reliable data that leaders can trust and use. Business owners will lead the choice of each new system; you will be the person who sees the whole picture: how the systems fit together, what data flows between them, and what the business gets out of them.

What You’ll Do

MSP & Vendor Management: Act as the primary point of contact for our MSP, setting clear expectations, tracking service levels, holding regular service reviews and escalating issues. Ensure the MSP covers the basics well, including user support, devices, networks, cybersecurity, backups and onboarding and offboarding. Negotiate and manage contracts, renewals and performance for our software vendors and get the most value from what we pay for.
System Selection & Implementation: Take part in system selections led by business owners and outside consultants, bringing the technical perspective on integration, fit with ServiceTitan and existing technology, data, security and total cost. Lead implementations with vendors and consultants, including integrations, data migration, user access, testing and go-live readiness, and set up or oversee integrations, working with integration partners where needed, so data is entered once and flows where it is needed. After launch, own system administration, configuration changes and ongoing improvements.
Microsoft 365 Migration & Administration: Support the company’s migration to Microsoft 365 with our MSP (currently in progress), then manage the environment on an ongoing basis, including security configuration, user access, licensing and onboarding and offboarding in partnership with HR.
Technology Strategy & Stack Design: Build and maintain SMS’s technology roadmap with the leadership team, linked to the company’s growth plan, and lead its execution. Maintain the target technology stack, including which system does what, which is the source of truth for each type of data and how systems connect. Help the company adopt AI tools responsibly, including usage guidelines. Keep the stack simple by avoiding overlapping tools and retiring what we no longer need.
Adoption & Change: Help teams adopt new tools through training, simple guides and support for frontline staff with limited desk time. Track whether systems are being used as intended and fix what is getting in people’s way.
Data & Reporting: Partner with business owners to ensure our systems produce reliable, connected data, with clear standards, quality checks and access controls. Work with Finance and business leaders to define reporting needs and make sure the right data is available to meet them. Support the KPI dashboard and leadership reporting.
IT Budget & Governance: Own the IT budget, including licences, subscriptions and managed services, and make the case for new investments. Write and maintain IT policies, including acceptable use, access and data handling.

What We’re Looking For

5+ years in IT or business systems, with some leadership experience at a mid-sized organization and knowledge of IT security and privacy fundamentals
Post-secondary degree or diploma in Computer Science, Information Technology or a related discipline, or an equivalent combination of education and experience
At least one end-to-end business system implementation with vendors
Experience managing a managed IT service provider and software vendors, including negotiating contracts, managing service levels and holding vendors accountable for performance
Microsoft 365 administration
Strong grasp of how systems connect, including integrations, APIs, data flows and systems of record
Excellent written and verbal English communication skills, with the ability to translate between business teams, vendors and executives and bring non-technical staff along
Business-minded and practical: starts with the problem the business needs solved, not the tool, and gets systems live and used, not just bought

Nice to Have

Experience with ServiceTitan, including administration, integrations or reporting
Hands-on experience with workforce scheduling platforms, CRM platforms, accounting, ERP or a learning management system (LMS)
Experience applying AI tools in business workflows
Experience with data quality and business reporting, including Power BI or similar reporting tools
Project management training or certification (e.g., PMP)

Why Join SMS Security

At SMS Security, you’ll be part of a team that helps organizations protect their people and property through trusted security services and solutions. This is a builder’s role: you will shape how technology is used across a growing company, set things up properly from the start, and take pride in making tools simple for everyone who uses them, from head office to the front line. If you thrive on ownership, problem-solving and making technology work for people, we’d love to hear from you.

Salary Range: $110,000-$125,000 plus eligibility for a discretionary incentive

SMS Security is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations during the recruitment and selection process, please let us know. We are happy to make necessary arrangements to support your accommodation needs.

We thank all applicants for their interest in a career with SMS Security; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Manage the managed service provider and software vendors, lead selection and implementation of business systems, and oversee integrations, Microsoft 365 administration, and ongoing system improvements. Develop the technology roadmap and IT budget, support adoption and governance, and ensure systems provide reliable data and reporting for business leaders.

Requirements

Requires at least five years of IT or business systems experience, some leadership experience, Microsoft 365 administration skills, and experience implementing a business system and managing IT service and software vendors. Candidates should understand integrations, APIs, data flows, security and privacy fundamentals, and communicate effectively with technical and non-technical stakeholders; a relevant post-secondary credential or equivalent experience is required.

Skills

Vendor Management
Systems Integration
Microsoft 365 Administration
IT Strategy
Technology Roadmapping
Data Management
Data Quality
Business Reporting
Cybersecurity
Contract Negotiation
Change Management
Project Management
IT Budgeting
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
ServiceTitan
Workforce Scheduling
Learning Management System
Financial Planning
Managed Service Provider
Systems Integration
APIs
Data Migration
Systems Of Record
Cybersecurity
Data Privacy
Data Quality
Business Reporting
Power BI
Artificial Intelligence
IT Governance
Vendor Management
Contract Negotiation
Service-Level Management
Technology Roadmap
Change Management
IT Budget
Security And Investigations

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