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Added 8 mins ago
W
Senior Environmental Scientist / Engineer / Technologist
Worley
Calgary, AB
- Full-time
You will lead field programs, contribute to Phase I and Phase II Environmental Site Assessments, provide technical oversight, and support Project Managers to ensure work is delivered…
Added 8 mins ago
R
SAP Support Technician
Raise
AB · Edmonton, AB
- Full-time
Raise is currently hiring a Contract SAP Support Technician on behalf of our client. Reporting to the CMMS Lead, Maintenance Work Management & Performance Department, this role provides…
Added 8 mins ago
H
Manager IM/IT
Hays
Ottawa, ON
- $106,000 to $132,000 CAD / year
- Full-time
IT Operations & Service Delivery: Lead a team of IT professionals supporting end-user computing, service desk operations, cloud services, on-premises infrastructure, and enterprise…
Added 8 mins ago
BC
Business Intelligence Analyst – Finance, Corporate Solutions
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Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…your team members and other IT groups, including development, infrastructure and the service…
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FT
Senior Network Engineer
Franklin Templeton
Toronto, ON
- Full-time
Strong Linux/Windows knowledge and ability to develop automation code and apply AI in infrastructure operations.
Added 22 mins ago
MD
Municipal District of Taber | Manager of Public Works
Municipal District of Taber
Taber, AB
- Full-time
The Municipal District of Taber is seeking a Manager of Public Works to lead the operation, maintenance, construction, and improvement of the MD’s transportation and drainage infrastructure.
Added 23 mins ago
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Principal Electrical Engineer
Worley
Markham, ON · Oakville, ON
- Full-time
The Lead Electrical Engineer is responsible for providing technical leadership and delivering electrical engineering solutions for power distribution, energy storage, and related energy…
Added 23 mins ago
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Senior Technical Consultant
Worley
Calgary, AB · Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 23 mins ago
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Process Engineer Level II
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Vancouver, BC
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 23 mins ago
M
Cloud Solution Architect
Microsoft
Toronto, ON
- Full-time
…Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations,…
Added 23 mins ago
EC
Spécialiste infrastructure / Infrastructure Specialist
Eaton Corporation
Brossard, QC
- Full-time
Eaton est actuellement à la recherche d’un(e) spécialiste, infrastructure - Solutions de services d’infrastructure majoritairement pour son site de Brossard, mais également périodiquement…
Added 23 mins ago
Senior Project Manager - Digital Connectivity
VIA Rail Canada
Montreal, QC
Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our…
Added 23 mins ago
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Supervisor, Production
Vale
Canada
- Full-time
Lead and manage operations to achieve safe, efficient, and cost-effective production and maintenance targets.
Added 52 mins ago
EV
Supervisor, Mine Operations
Elk Valley Resources
Sparwood, BC
- $123,000 to $152,000 CAD / year
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 52 mins ago
EV
Supervisor, Mine Operations
Elk Valley Resources
Elkford, BC
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 1 hour ago
KL
Manager, Facility Operations & Maintenance Services
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead facility operations and maintenance: Provide leadership and oversight for the safe, effective and reliable operation of municipal facilities, building systems and maintenance services.
Added 1 hour ago
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Marketing Specialist
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Vancouver, BC
- Full-time
…mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the…
Added 1 hour ago
HR Business Partner - Canada & US
Boomi
Canada
…the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable…
Added 1 hour ago
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Manager, Capital Planning and Delivery
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead capital planning and investment priorities: Oversee the development and prioritization of a significant municipal capital infrastructure portfolio, including civic administration and…
Added 1 hour ago
TS
Supply Chain Lead
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Vancouver, BC
- Full-time
TRS is working with a well-established Western Canadian construction organization seeking an experienced SUPPLY CHAIN LEAD to support the delivery of large-scale infrastructure, industrial,…
Added 1 hour ago
RS
Radiation Safety Officer III
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- Full-time
This position will provide technical guidance and oversight for radiation safety programs, supporting safe operations and compliance with applicable regulatory requirements, license…
Added 1 hour ago
EP
Sr. Counsel [Hybrid]
EDF power solutions
Toronto, ON · ON-Toronto US-CA-San Diego US-TX-Houston US-MN-Bloomington
- Full-time
…ISOs/RTOs). Focused on grid-scale projects and pre-commercial operations, Senior Counsel, handles corporate governance matters and provides legal input for the development, construction,…
Added 1 hour ago
S
Journeyman Welder
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Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 1 hour ago
S
Team Lead, Accounts Payable
SECURE
Calgary, AB
- Other
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Added 1 hour ago
RB
Principal Enterprise Architect
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SMS Security

Manager, IT Business Systems

Toronto, ON, Canada

$110,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 5+ years in IT or business systems, with some leadership experience at a mid-sized organization and knowledge of IT security and privacy fundamentals
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

SMS Security has protected people and property since 1988. Headquartered in Toronto, we proudly serve multi-residential condominium communities across the Greater Toronto Area, providing guard services, installation and servicing of security systems, mobile patrol, and parking enforcement. We are in a multi-year transformation to grow into a full-service security company, and technology is one of the pillars that growth depends on. We’re looking for a Manager, IT Business Systems who is eager to grow with us and help build the systems and processes that support our continued success.

The Role

Reporting to the CEO, the Manager, IT Business Systems will help lead SMS’s technology journey as we add new systems to streamline how work gets done and give leaders better insight into the business. Over the next year, we plan to introduce new platforms for customer relationship management (CRM), workforce scheduling, learning management and financial planning.

This is not a help-desk or infrastructure role. Day-to-day IT operations are delivered by our managed service provider (MSP), and you will own that relationship and hold them to a high standard. Your focus will be on managing our technology partners so SMS gets real value from them, leading the selection (currenty underway), implementation and integration of new systems, and making sure those systems produce reliable data that leaders can trust and use. Business owners will lead the choice of each new system; you will be the person who sees the whole picture: how the systems fit together, what data flows between them, and what the business gets out of them.

What You’ll Do

MSP & Vendor Management: Act as the primary point of contact for our MSP, setting clear expectations, tracking service levels, holding regular service reviews and escalating issues. Ensure the MSP covers the basics well, including user support, devices, networks, cybersecurity, backups and onboarding and offboarding. Negotiate and manage contracts, renewals and performance for our software vendors and get the most value from what we pay for.
System Selection & Implementation: Take part in system selections led by business owners and outside consultants, bringing the technical perspective on integration, fit with ServiceTitan and existing technology, data, security and total cost. Lead implementations with vendors and consultants, including integrations, data migration, user access, testing and go-live readiness, and set up or oversee integrations, working with integration partners where needed, so data is entered once and flows where it is needed. After launch, own system administration, configuration changes and ongoing improvements.
Microsoft 365 Migration & Administration: Support the company’s migration to Microsoft 365 with our MSP (currently in progress), then manage the environment on an ongoing basis, including security configuration, user access, licensing and onboarding and offboarding in partnership with HR.
Technology Strategy & Stack Design: Build and maintain SMS’s technology roadmap with the leadership team, linked to the company’s growth plan, and lead its execution. Maintain the target technology stack, including which system does what, which is the source of truth for each type of data and how systems connect. Help the company adopt AI tools responsibly, including usage guidelines. Keep the stack simple by avoiding overlapping tools and retiring what we no longer need.
Adoption & Change: Help teams adopt new tools through training, simple guides and support for frontline staff with limited desk time. Track whether systems are being used as intended and fix what is getting in people’s way.
Data & Reporting: Partner with business owners to ensure our systems produce reliable, connected data, with clear standards, quality checks and access controls. Work with Finance and business leaders to define reporting needs and make sure the right data is available to meet them. Support the KPI dashboard and leadership reporting.
IT Budget & Governance: Own the IT budget, including licences, subscriptions and managed services, and make the case for new investments. Write and maintain IT policies, including acceptable use, access and data handling.

What We’re Looking For

5+ years in IT or business systems, with some leadership experience at a mid-sized organization and knowledge of IT security and privacy fundamentals
Post-secondary degree or diploma in Computer Science, Information Technology or a related discipline, or an equivalent combination of education and experience
At least one end-to-end business system implementation with vendors
Experience managing a managed IT service provider and software vendors, including negotiating contracts, managing service levels and holding vendors accountable for performance
Microsoft 365 administration
Strong grasp of how systems connect, including integrations, APIs, data flows and systems of record
Excellent written and verbal English communication skills, with the ability to translate between business teams, vendors and executives and bring non-technical staff along
Business-minded and practical: starts with the problem the business needs solved, not the tool, and gets systems live and used, not just bought

Nice to Have

Experience with ServiceTitan, including administration, integrations or reporting
Hands-on experience with workforce scheduling platforms, CRM platforms, accounting, ERP or a learning management system (LMS)
Experience applying AI tools in business workflows
Experience with data quality and business reporting, including Power BI or similar reporting tools
Project management training or certification (e.g., PMP)

Why Join SMS Security

At SMS Security, you’ll be part of a team that helps organizations protect their people and property through trusted security services and solutions. This is a builder’s role: you will shape how technology is used across a growing company, set things up properly from the start, and take pride in making tools simple for everyone who uses them, from head office to the front line. If you thrive on ownership, problem-solving and making technology work for people, we’d love to hear from you.

Salary Range: $110,000-$125,000 plus eligibility for a discretionary incentive

SMS Security is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations during the recruitment and selection process, please let us know. We are happy to make necessary arrangements to support your accommodation needs.

We thank all applicants for their interest in a career with SMS Security; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Manage the managed service provider and software vendors, lead selection and implementation of business systems, and oversee integrations, Microsoft 365 administration, and ongoing system improvements. Develop the technology roadmap and IT budget, support adoption and governance, and ensure systems provide reliable data and reporting for business leaders.

Requirements

Requires at least five years of IT or business systems experience, some leadership experience, Microsoft 365 administration skills, and experience implementing a business system and managing IT service and software vendors. Candidates should understand integrations, APIs, data flows, security and privacy fundamentals, and communicate effectively with technical and non-technical stakeholders; a relevant post-secondary credential or equivalent experience is required.

Skills

Vendor Management
Systems Integration
Microsoft 365 Administration
IT Strategy
Technology Roadmapping
Data Management
Data Quality
Business Reporting
Cybersecurity
Contract Negotiation
Change Management
Project Management
IT Budgeting
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
ServiceTitan
Workforce Scheduling
Learning Management System
Financial Planning
Managed Service Provider
Systems Integration
APIs
Data Migration
Systems Of Record
Cybersecurity
Data Privacy
Data Quality
Business Reporting
Power BI
Artificial Intelligence
IT Governance
Vendor Management
Contract Negotiation
Service-Level Management
Technology Roadmap
Change Management
IT Budget
Security And Investigations

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