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Added 7 mins ago
FG
Service Account Manager
Flynn Group of Companies
Vancouver, BC
- Full-time
Flynn Group of Companies is currently seeking a Service Account Manager to join our Vancouver Branch (located at 19175 22 Avenue, Surrey BC). Flynn is the Leading Building Envelope…
Added 7 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Manager, Revenue Operations is responsible for supporting the sales and client-facing teams through reporting, analytics, process improvement, and operational leadership. This role…
Added 19 mins ago
C
Electrical Engineer / System Integrator
Canal
ON · Ontario, Canada
- Full-time
…development, implementation and documentation of marine systems and solutions. This role is accountable to gather and analyze technical information (including product data sheets,…
Added 19 mins ago
T
Engineering Supervisor
Thermon
Oakville, ON
- Full-time
…environmental monitoring, and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability, and efficiency while achieving…
Added 19 mins ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
…security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we…
Added 19 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Manager, Revenue Operations is responsible for supporting the sales and client-facing teams through reporting, analytics, process improvement, and operational leadership. This role…
Added 19 mins ago
CG
Martech/ Growth Engineer
Credit Genie
Toronto, ON
- Full-time
You’re cross-functional. You can translate business problems into technical solutions and work effectively across Marketing, Product, Data, and Engineering.
Added 19 mins ago
P
Associate Portfolio Manager, Credit Investing
Purpose
Toronto, ON
- Full-time
…customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing…
Added 22 mins ago
Senior Manager, Procurement Business Solutions Owner - P2P Tools
Scotiabank
Toronto, ON
…ensuring the design, maintenance, and governance of business solutions are aligned to best practice procurement process, specific goals, plans, and initiatives are executed / delivered in…
Added 22 mins ago
H
Commercial Management Coordinator
HDR
Toronto, ON
- Full-time
…disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or…
Added 22 mins ago
CB
Cost Accounting Manager
CapWest Build
Vancouver, BC
- Full-time
…accounting? Look no further. ONNI Group is seeking a Cost Accounting Manager to join our team. As an integral member of our Finance team, you will manage project finances, track budgets,…
Added 22 mins ago
Senior Manager, Canadian Tax
ASSA ABLOY
Toronto, ON
We are seeking an experienced and strategic Senior Manager, Canadian Tax to lead all aspects of Canadian tax compliance, reporting, planning, and controversy management. This role will…
Added 35 mins ago
IR
Production Supervisor
Ingersoll Rand
Acheson, AB
- Full-time
Manage employee timecards using Workforce Manager (WFM)/Kronos.
Added 35 mins ago
D
Capital Markets - Business Analyst
Delpath
Toronto, ON
- Contract
Remote or Office: 3 days in office (Tues, Wednesday and Thursday) and 2 days remote. Ideally hiring manager would like candidate to come in 5 days a week.
Added 35 mins ago
KE
Project Engineer / Project Manager
Keystone Environmental
Burnaby, BC
- $100,000 to $130,000 CAD / year
- Full-time
Our Engineering Department consists of approximately 30 engineers, scientists, technologists, and technical specialists delivering practical environmental solutions for clients across a…
Added 35 mins ago
LC
Ingénieur senior (Gestionnaire, projet ingénierie)
Lactalis Canada
Granby, QC
- Full-time
The Project Manager is responsible for the planning, design, execution, and completion of projects within strict timelines, while ensuring budget compliance and delivering technically sound…
Added 35 mins ago
CI
Proposal Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…
Added 35 mins ago
CS
Quality Engineer
Cooper Standard
Stratford, ON
- Full-time
…expertise, we create innovative and sustainable engineered solutions for diverse transportation and industrial markets. Cooper Standard’s team of more than 22,000 team members (including…
Added 35 mins ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Identify operational challenges, emerging needs, and potential solutions, and provide recommendations to the Tremplin Manager.
Added 35 mins ago
TU
Student Financial Business Support Analyst
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
…The Student Financial Business Analyst position report to the Manager, Student Financial Support and Associate Director, Business Solutions and…
Added 35 mins ago
AC
Senior Programme Manager- Electrification
Accenture Construct
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 35 mins ago
R|
Research Data Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Carry out the technical work related to data management and harmonization.
Added 35 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
Lead technical diagnosis and resolution of database-related incidents and service disruptions.
Added 36 mins ago
L
Senior Patent & IP Counsel
Lyten
Burlington, ON
- Full-time
…battery, concrete, composites, and sensors. This is both a manager and a practitioner role: Lyten is looking for someone who will personally do some of the work of protecting its IP, not…
Added 36 mins ago
UO
ERP System Administrator - Information Technologies
University of Calgary
Calgary, AB
- Full-time
ERP Systems & Services supports the technical infrastructure for the University of Calgary's PeopleSoft enterprise resource planning systems, including Campus Solutions, Finance, Human…

SMS Security

Manager, IT Business Systems

Toronto, ON, Canada

$110,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 5+ years in IT or business systems, with some leadership experience at a mid-sized organization and knowledge of IT security and privacy fundamentals
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

SMS Security has protected people and property since 1988. Headquartered in Toronto, we proudly serve multi-residential condominium communities across the Greater Toronto Area, providing guard services, installation and servicing of security systems, mobile patrol, and parking enforcement. We are in a multi-year transformation to grow into a full-service security company, and technology is one of the pillars that growth depends on. We’re looking for a Manager, IT Business Systems who is eager to grow with us and help build the systems and processes that support our continued success.

The Role

Reporting to the CEO, the Manager, IT Business Systems will help lead SMS’s technology journey as we add new systems to streamline how work gets done and give leaders better insight into the business. Over the next year, we plan to introduce new platforms for customer relationship management (CRM), workforce scheduling, learning management and financial planning.

This is not a help-desk or infrastructure role. Day-to-day IT operations are delivered by our managed service provider (MSP), and you will own that relationship and hold them to a high standard. Your focus will be on managing our technology partners so SMS gets real value from them, leading the selection (currenty underway), implementation and integration of new systems, and making sure those systems produce reliable data that leaders can trust and use. Business owners will lead the choice of each new system; you will be the person who sees the whole picture: how the systems fit together, what data flows between them, and what the business gets out of them.

What You’ll Do

MSP & Vendor Management: Act as the primary point of contact for our MSP, setting clear expectations, tracking service levels, holding regular service reviews and escalating issues. Ensure the MSP covers the basics well, including user support, devices, networks, cybersecurity, backups and onboarding and offboarding. Negotiate and manage contracts, renewals and performance for our software vendors and get the most value from what we pay for.
System Selection & Implementation: Take part in system selections led by business owners and outside consultants, bringing the technical perspective on integration, fit with ServiceTitan and existing technology, data, security and total cost. Lead implementations with vendors and consultants, including integrations, data migration, user access, testing and go-live readiness, and set up or oversee integrations, working with integration partners where needed, so data is entered once and flows where it is needed. After launch, own system administration, configuration changes and ongoing improvements.
Microsoft 365 Migration & Administration: Support the company’s migration to Microsoft 365 with our MSP (currently in progress), then manage the environment on an ongoing basis, including security configuration, user access, licensing and onboarding and offboarding in partnership with HR.
Technology Strategy & Stack Design: Build and maintain SMS’s technology roadmap with the leadership team, linked to the company’s growth plan, and lead its execution. Maintain the target technology stack, including which system does what, which is the source of truth for each type of data and how systems connect. Help the company adopt AI tools responsibly, including usage guidelines. Keep the stack simple by avoiding overlapping tools and retiring what we no longer need.
Adoption & Change: Help teams adopt new tools through training, simple guides and support for frontline staff with limited desk time. Track whether systems are being used as intended and fix what is getting in people’s way.
Data & Reporting: Partner with business owners to ensure our systems produce reliable, connected data, with clear standards, quality checks and access controls. Work with Finance and business leaders to define reporting needs and make sure the right data is available to meet them. Support the KPI dashboard and leadership reporting.
IT Budget & Governance: Own the IT budget, including licences, subscriptions and managed services, and make the case for new investments. Write and maintain IT policies, including acceptable use, access and data handling.

What We’re Looking For

5+ years in IT or business systems, with some leadership experience at a mid-sized organization and knowledge of IT security and privacy fundamentals
Post-secondary degree or diploma in Computer Science, Information Technology or a related discipline, or an equivalent combination of education and experience
At least one end-to-end business system implementation with vendors
Experience managing a managed IT service provider and software vendors, including negotiating contracts, managing service levels and holding vendors accountable for performance
Microsoft 365 administration
Strong grasp of how systems connect, including integrations, APIs, data flows and systems of record
Excellent written and verbal English communication skills, with the ability to translate between business teams, vendors and executives and bring non-technical staff along
Business-minded and practical: starts with the problem the business needs solved, not the tool, and gets systems live and used, not just bought

Nice to Have

Experience with ServiceTitan, including administration, integrations or reporting
Hands-on experience with workforce scheduling platforms, CRM platforms, accounting, ERP or a learning management system (LMS)
Experience applying AI tools in business workflows
Experience with data quality and business reporting, including Power BI or similar reporting tools
Project management training or certification (e.g., PMP)

Why Join SMS Security

At SMS Security, you’ll be part of a team that helps organizations protect their people and property through trusted security services and solutions. This is a builder’s role: you will shape how technology is used across a growing company, set things up properly from the start, and take pride in making tools simple for everyone who uses them, from head office to the front line. If you thrive on ownership, problem-solving and making technology work for people, we’d love to hear from you.

Salary Range: $110,000-$125,000 plus eligibility for a discretionary incentive

SMS Security is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations during the recruitment and selection process, please let us know. We are happy to make necessary arrangements to support your accommodation needs.

We thank all applicants for their interest in a career with SMS Security; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Manage the managed service provider and software vendors, lead selection and implementation of business systems, and oversee integrations, Microsoft 365 administration, and ongoing system improvements. Develop the technology roadmap and IT budget, support adoption and governance, and ensure systems provide reliable data and reporting for business leaders.

Requirements

Requires at least five years of IT or business systems experience, some leadership experience, Microsoft 365 administration skills, and experience implementing a business system and managing IT service and software vendors. Candidates should understand integrations, APIs, data flows, security and privacy fundamentals, and communicate effectively with technical and non-technical stakeholders; a relevant post-secondary credential or equivalent experience is required.

Skills

Vendor Management
Systems Integration
Microsoft 365 Administration
IT Strategy
Technology Roadmapping
Data Management
Data Quality
Business Reporting
Cybersecurity
Contract Negotiation
Change Management
Project Management
IT Budgeting
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
ServiceTitan
Workforce Scheduling
Learning Management System
Financial Planning
Managed Service Provider
Systems Integration
APIs
Data Migration
Systems Of Record
Cybersecurity
Data Privacy
Data Quality
Business Reporting
Power BI
Artificial Intelligence
IT Governance
Vendor Management
Contract Negotiation
Service-Level Management
Technology Roadmap
Change Management
IT Budget
Security And Investigations

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