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Added 24 mins ago
HM
Site Supervisor
Hire Mint
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Reporting to the Project Manager(s), the Site Supervisor oversees the construction activities taking place on a worksite and is responsible for all aspects of project management on the…
Added 27 mins ago
M
Manager, Investment Marketing
Manulife
Toronto, ON
- Full-time
The Manager, Investment Marketing is responsible for developing, producing, and communicating the firm’s investment capabilities and product messaging across business channels. This role…
Added 27 mins ago
Project Controls Specialist
BWXT
Peterborough, ON
…initiative. With over 500 workers across locations in Peterborough, Toronto, and Arnprior, BWXT NEC supplies nuclear fuel and fuel channel components, services, equipment and parts for the…
Added 27 mins ago
Project Coordinator
BWXT
Peterborough, ON
…initiative. With over 500 workers across locations in Peterborough, Toronto, and Arnprior, BWXT NEC supplies nuclear fuel and fuel channel components, services, equipment and parts for the…
Added 27 mins ago
Manager, Supply Chain Contract Excellence
Celestica International LP
Toronto, ON
We are seeking a proactive and detail-oriented Manager, Supply Chain Contract Excellence to support process standardization, continuous improvement, and operational data execution across…
Added 27 mins ago
Senior Manager, Store Experience & Services
Sephora
Toronto, ON
Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty…
Added 27 mins ago
Executive Director, Experiential Learning & Professional Development
University of Toronto
Toronto, ON
…Internship Program, providing specialized professional development training and paid work-integrated learning opportunities to Arts & Science students, with a focus on preparing students…
Added 27 mins ago
Manager, ISI Office & Programs
University of Toronto
Toronto, ON
The Vice-President, Research & Innovation (VPRI) portfolio supports the University of Toronto as a top public research university in the world. Our mission is to create the most supportive…
Added 40 mins ago
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Information Security Analyst
Raise
Toronto, ON
- Contract
Location: Toronto, Hybrid- Every Tuesday is mandatory along with 1 Friday a month.
Added 40 mins ago
GT
AML Developer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $103 CAD / hour
- Contract
Reporting to the Senior Advanced Analytics Manager, the Data Scientist will be conducting all analytical activities related to FCRM transaction monitoring systems. The scope of the project…
Added 40 mins ago
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Regional HSE&S Manager - Americas
Neoen
Toronto, ON
- Full-time
…the company’s HSE&S system, Neoen is hiring a Regional HSES Manager who will be responsible for the development, implementation, control and continuous assessment of the required procedures…
Added 52 mins ago
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Account Manager (Insurance Advisor)
PROLINK
Toronto, ON
- Full-time
Participate in training programs/seminars/webinars to enhance skills related to the Account Manager Role
Added 55 mins ago
PA
Investment Operations Associate
Polar Asset Management Partners Inc.
Toronto, ON
- Full-time
Polar Asset Management Partners is an alternative asset manager established in 1991 and headquartered in Toronto. With teams in Canada, US, and the UK, managing strategies across equities,…
Added 55 mins ago
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Corporate Tax Manager
Vaco
Mississauga, ON
- $115,000 to $135,000 CAD / year
- Full-time
This role is well suited for a Tax Manager or Senior Tax professional from Big 4/public practice or industry looking for broader exposure across compliance, planning, research, and advisory…
Added 55 mins ago
OS
Volunteer Board of Director
Ottawa Safety Council
Ottawa, ON
- Full-time
…our flagship School Crossing Guard program (across Ottawa, Toronto, and Brockville) and our history-rich and widely popular Motorcycle Training Program. Every day, our dedicated staff and…
Added 57 mins ago
T
Wealth Operations Officer II Preferred Candidate
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 57 mins ago
T
Data Scientist – Financial Crime Risk Management (FCRM)
TD
Toronto, ON
- Full-time
…analytical models used for TD. The position reports to Senior Manager, Model Validation. Detailed accountabilities…
Added 57 mins ago
T
Full Stack Architect - MDM/Customer 360
TD
Toronto, ON
- Full-time
Collaborates with Practices, actively driving capability creation; mentoring and training junior colleagues to be adaptive, staying on top of expanding technologies and engineering trends…
Added 57 mins ago
T
Wealth Operations Officer II Preferred Candidate
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 57 mins ago
T
IT Support Analyst IV
TD
Toronto, ON
- Full-time
Generally reports to a Team Manager / Manager / Senior Manager
Added 57 mins ago
NC
Manager, Shift Scheduling
NAV CANADA
Winnipeg, MB · Toronto, ON
- Full-time
Reporting to the Manager, Scheduling Operations, the Manager, Shift Scheduling leads a team of Shift Scheduling Specialists responsible for delivering workforce scheduling services across…
Added 1 hour ago
PA
Investment Operations Associate
Polar Amp
Toronto, ON
- Full-time
Polar Asset Management Partners is an alternative asset manager established in 1991 and headquartered in Toronto. With teams in Canada, US, and the UK, managing strategies across equities,…
Added 1 hour ago
Territory Sales Representative
Freedom Mobile
Toronto, ON
Freedom Mobile is currently hiring a Territory Sales Representative to join our sales team in GTA East - Toronto, Scarborough, Durham, Bowmanville , Ontario. Reporting to the Manager,…
Added 1 hour ago
TC
Project Manager | Construction
Turner Construction | Canada
Toronto, ON
- Full-time
Turner Construction’s Toronto's office is seeking a full-time Project Manager. The role requires availability to work on-site or at the head office, Monday to Friday, for 40 hours per week…
Added 1 hour ago
ES
Project Manager - Construction and Energy Efficiency at Toronto!
Equans Services Canada & US
Toronto, ON
- Full-time
quans is looking for a Project Manager - Construction and Energy Efficiency at Toronto!

SMS Security

Manager, IT Business Systems

Toronto, ON, Canada

$110,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Nov 6, 2026
Experience: 5+ years in IT or business systems, with some leadership experience at a mid-sized organization and knowledge of IT security and privacy fundamentals
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

SMS Security has protected people and property since 1988. Headquartered in Toronto, we proudly serve multi-residential condominium communities across the Greater Toronto Area, providing guard services, installation and servicing of security systems, mobile patrol, and parking enforcement. We are in a multi-year transformation to grow into a full-service security company, and technology is one of the pillars that growth depends on. We’re looking for a Manager, IT Business Systems who is eager to grow with us and help build the systems and processes that support our continued success.

The Role

Reporting to the CEO, the Manager, IT Business Systems will help lead SMS’s technology journey as we add new systems to streamline how work gets done and give leaders better insight into the business. Over the next year, we plan to introduce new platforms for customer relationship management (CRM), workforce scheduling, learning management and financial planning.

This is not a help-desk or infrastructure role. Day-to-day IT operations are delivered by our managed service provider (MSP), and you will own that relationship and hold them to a high standard. Your focus will be on managing our technology partners so SMS gets real value from them, leading the selection (currenty underway), implementation and integration of new systems, and making sure those systems produce reliable data that leaders can trust and use. Business owners will lead the choice of each new system; you will be the person who sees the whole picture: how the systems fit together, what data flows between them, and what the business gets out of them.

What You’ll Do

MSP & Vendor Management: Act as the primary point of contact for our MSP, setting clear expectations, tracking service levels, holding regular service reviews and escalating issues. Ensure the MSP covers the basics well, including user support, devices, networks, cybersecurity, backups and onboarding and offboarding. Negotiate and manage contracts, renewals and performance for our software vendors and get the most value from what we pay for.
System Selection & Implementation: Take part in system selections led by business owners and outside consultants, bringing the technical perspective on integration, fit with ServiceTitan and existing technology, data, security and total cost. Lead implementations with vendors and consultants, including integrations, data migration, user access, testing and go-live readiness, and set up or oversee integrations, working with integration partners where needed, so data is entered once and flows where it is needed. After launch, own system administration, configuration changes and ongoing improvements.
Microsoft 365 Migration & Administration: Support the company’s migration to Microsoft 365 with our MSP (currently in progress), then manage the environment on an ongoing basis, including security configuration, user access, licensing and onboarding and offboarding in partnership with HR.
Technology Strategy & Stack Design: Build and maintain SMS’s technology roadmap with the leadership team, linked to the company’s growth plan, and lead its execution. Maintain the target technology stack, including which system does what, which is the source of truth for each type of data and how systems connect. Help the company adopt AI tools responsibly, including usage guidelines. Keep the stack simple by avoiding overlapping tools and retiring what we no longer need.
Adoption & Change: Help teams adopt new tools through training, simple guides and support for frontline staff with limited desk time. Track whether systems are being used as intended and fix what is getting in people’s way.
Data & Reporting: Partner with business owners to ensure our systems produce reliable, connected data, with clear standards, quality checks and access controls. Work with Finance and business leaders to define reporting needs and make sure the right data is available to meet them. Support the KPI dashboard and leadership reporting.
IT Budget & Governance: Own the IT budget, including licences, subscriptions and managed services, and make the case for new investments. Write and maintain IT policies, including acceptable use, access and data handling.

What We’re Looking For

5+ years in IT or business systems, with some leadership experience at a mid-sized organization and knowledge of IT security and privacy fundamentals
Post-secondary degree or diploma in Computer Science, Information Technology or a related discipline, or an equivalent combination of education and experience
At least one end-to-end business system implementation with vendors
Experience managing a managed IT service provider and software vendors, including negotiating contracts, managing service levels and holding vendors accountable for performance
Microsoft 365 administration
Strong grasp of how systems connect, including integrations, APIs, data flows and systems of record
Excellent written and verbal English communication skills, with the ability to translate between business teams, vendors and executives and bring non-technical staff along
Business-minded and practical: starts with the problem the business needs solved, not the tool, and gets systems live and used, not just bought

Nice to Have

Experience with ServiceTitan, including administration, integrations or reporting
Hands-on experience with workforce scheduling platforms, CRM platforms, accounting, ERP or a learning management system (LMS)
Experience applying AI tools in business workflows
Experience with data quality and business reporting, including Power BI or similar reporting tools
Project management training or certification (e.g., PMP)

Why Join SMS Security

At SMS Security, you’ll be part of a team that helps organizations protect their people and property through trusted security services and solutions. This is a builder’s role: you will shape how technology is used across a growing company, set things up properly from the start, and take pride in making tools simple for everyone who uses them, from head office to the front line. If you thrive on ownership, problem-solving and making technology work for people, we’d love to hear from you.

Salary Range: $110,000-$125,000 plus eligibility for a discretionary incentive

SMS Security is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations during the recruitment and selection process, please let us know. We are happy to make necessary arrangements to support your accommodation needs.

We thank all applicants for their interest in a career with SMS Security; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Manage the managed service provider and software vendors, lead selection and implementation of business systems, and oversee integrations, Microsoft 365 administration, and ongoing system improvements. Develop the technology roadmap and IT budget, support adoption and governance, and ensure systems provide reliable data and reporting for business leaders.

Requirements

Requires at least five years of IT or business systems experience, some leadership experience, Microsoft 365 administration skills, and experience implementing a business system and managing IT service and software vendors. Candidates should understand integrations, APIs, data flows, security and privacy fundamentals, and communicate effectively with technical and non-technical stakeholders; a relevant post-secondary credential or equivalent experience is required.

Skills

Vendor Management
Systems Integration
Microsoft 365 Administration
IT Strategy
Technology Roadmapping
Data Management
Data Quality
Business Reporting
Cybersecurity
Contract Negotiation
Change Management
Project Management
IT Budgeting
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
ServiceTitan
Workforce Scheduling
Learning Management System
Financial Planning
Managed Service Provider
Systems Integration
APIs
Data Migration
Systems Of Record
Cybersecurity
Data Privacy
Data Quality
Business Reporting
Power BI
Artificial Intelligence
IT Governance
Vendor Management
Contract Negotiation
Service-Level Management
Technology Roadmap
Change Management
IT Budget
Security And Investigations

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