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Added 7 mins ago
FB
Customer Service Representative
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- From $17.6 CAD / hour
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CI
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Bilingual Customer Support Representative, BMO Insurance
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Bilingual Customer Support Representative, BMO Insurance
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Bilingual Customer Support Representative, BMO Insurance
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Customer Service Representative
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Smurfit Westrock

Customer Service Representative

Mississauga, ON, Canada

The salary range for this position is $67,875 - $113,125.

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Job details

Pay: The salary range for this position is $67,875 - $113,125.
Experience: Must have 3+ years of customer service-related work experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Opportunity:

Customer Service is responsible for processing customer orders and coordinating activities between customers, sales, prepress, planning, purchasing, quality, shipping, and production to ensure orders are produced accurately and delivered on time.

What you will be doing:

Process customer purchase orders, create estimates, sales orders, jobs, shipping requests, and purchase requisitions as required
Verify pricing, quantities, specifications, artwork versions, die requirements, and delivery details prior to releasing orders into production
Assemble and distribute complete job packages, including job tickets, proofs, samples, specifications, impositions, and quality documentation
Provide timely order updates, respond to customer inquiries, and coordinate delivery status and special requests.
Create shipping requests and collaborate with shipping teams to ensure customer delivery expectations are met.
Communicate inventory concerns, verify material availability, and coordinate purchasing requirements when necessary.
Complete required quality documentation and ensure all customer and production requirements are accurately communicated and documented.
Maintain accurate customer, item, order, and production information within company systems.

What you need to succeed:

High School diploma or G.E.D.
Must have 3+ years of customer service-related work experience
Previous experience in manufacturing industry is preferred
Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind
Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
Proficient in MS Office, able to learn new software

What we offer:

Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
A competitive salary reflecting skills, competencies and potential, along with competitive benefits and pension from the first day of hire
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

This posting is for an new job vacancy. The salary range for this position is $67,875 - $113,125. The range listed is the expected pay for roles in Ontario, Canada. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by December 31, 2026.

As part of our commitment to accessibility for all persons with disabilities, Smurfit Westrock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact Smurfit Westrock, Human Resources about your needs and we will consult with you to ensure suitable accommodation is provided.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

General Information

Job ID

ATR68694

Posting Job Title

Customer Service Representative

Locations

ON Mississauga Folding

Employment Type

Full Time

Date Posted

05-Nov-2026

Relocation Support

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More about this job

Responsibilities

The Customer Service Representative processes customer purchase orders and coordinates activities between sales, production, and shipping departments. They ensure orders are produced accurately, documented correctly, and delivered on time while maintaining customer information in company systems.

Requirements

Candidates must have a High School diploma or G.E.D. and at least 3 years of customer service experience. Previous experience in the manufacturing industry is preferred, along with proficiency in MS Office.

Skills

Customer service
Order processing
Manufacturing
Communication
Problem solving
Collaboration
MS Office
Inventory management
Quality documentation
Pricing verification
Logistics coordination
Sales support

Benefits

Competitive salary
Pension
Learning and development opportunities
Comprehensive training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Manufacturing
Order Processing
Packaging
Supply Chain
Logistics
Inventory
Quality Documentation
Purchase Orders
Sales Support
MS Office
Sustainability
Production Coordination
Shipping
Pricing
Specifications
Data Entry
Problem Solving
Teamwork
Communication

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