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Added 24 mins ago
Inside Sales Representative
KEV Group
Toronto, ON
At KEV, we help school districts eliminate the school finance blind spot. Our platform gives district finance teams real-time visibility and traceability into every dollar collected at the…
Added 39 mins ago
OR
Wireless Sales Associate - 3654 Erin Mills
OSL Retail Services Inc
Mississauga, ON
- Other
Wireless Sales Associate | Full-Time | 3654 Erin Mills, ON
Added 39 mins ago
S
Talent Acquisition Intern (8 months)
Super.com
Remote, Canada
- $20.25 to $31.75 CAD / hour
- Internship
- Remote
Interning at Super.com is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the…
Added 39 mins ago
Développeur.se de logiciels - Flux de travaux agentifs / Software Developer - Agentic Workflows
Electronic Arts
Montreal, QC
In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to…
Added 39 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
North Bay, ON
- Full-time
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to…
Added 39 mins ago
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Cashier, Hourly Full Time Day
Shoppers Drug Mart
Grande Prairie, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 39 mins ago
Program Coordinator
Bayshore
Montreal, QC
Provide updates to stakeholders as requested and required. Perform data-entry, answer inbound calls, make outbound calls, manage program e-mail inboxes, and fax software, general…
Added 39 mins ago
EP
Head of Finance
Entertainment Partners
Burnaby, BC
- Full-time
Owns the full close-to-reporting cycle for Canada, from general ledger through statutory financial statements, under both Canadian and US GAAP frameworks.
Added 54 mins ago
UC
Supply Assistant Educator - Full-time & Casual Supply
Upper Canada Child Care
Vaughan, ON
- Full-time
Full-time Supply Position (25-40 hours/week): Candidates must be available to work a split-shift (morning and afternoon) in our Before & After School programs or a full day (8-hour shift)…
Added 54 mins ago
Customer Service Representative
Smurfit Westrock
Mississauga, ON
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help…
Added 54 mins ago
Production Worker
Smurfit Westrock
Toronto, ON
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help…
Added 54 mins ago
SR
Cashier
SARCAN Recycling
Yorkton, SK
- Full-time
An opportunity to be a part of a Saskatchewan tradition and one of Canada’s most successful recycling systems.
Added 1 hour ago
Licensed Optician-Thunder Bay, ON Pearle Vision
EssilorLuxottica Group
Thunder Bay, ON
Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens…
Added 1 hour ago
MH
Permits Coordinator
Mattamy Homes
Canada
- Full-time
When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because…
Added 1 hour ago
S
Structural Engineering Graduate
Stantec
Ottawa, ON
- Full-time
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care…
Added 1 hour ago
B
General Labourer
Bloomstar
QC · Les Laurentides Regional County Municipality, QC
- Internship
✅ Full- Time and Part- Time Permanent opportunities starting at $17.00 per hour
Added 1 hour ago
EA
Software Engineer III -Software Engineer III - Temporary Full Time
Electronic Arts
Vancouver, BC
- Full-time
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across…
Added 1 hour ago
GD
Software Firmware Engineer - Bowman
General Dynamics Missions System International
Calgary, AB
- Full-time
As part of the BOWMAN development team, you will help design, develop and enhance the software and firmware capabilities that power this mission-critical system. Your work will contribute…
Added 1 hour ago
S
Intermediate Pipeline Engineer
Stantec
Calgary, AB
- Full-time
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care…
Added 1 hour ago
GD
Software Firmware Engineer - Bowman
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
As part of the BOWMAN development team, you will help design, develop and enhance the software and firmware capabilities that power this mission-critical system. Your work will contribute…
Added 1 hour ago
GD
Software Firmware Engineer - Bowman
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
As part of the BOWMAN development team, you will help design, develop and enhance the software and firmware capabilities that power this mission-critical system. Your work will contribute…
Added 1 hour ago
KH
Customer Service and Office Administrator
King Heating Products Inc.
Surrey, BC · South Surrey, BC
- $48,000 to $55,000 CAD / year
- Full-time
The Customer Service and Office Administrator will play an important part in the day-to-day operations of King Heating Products.
Added 2 hours ago
RU
Specialist, Automation Systems
Ricoh USA, Inc.
ON · Ontario, Canada
- Part-time
…location as a resident on-site Service Technician. Services and repairs a variety of Partner sold equipment at customer locations. The Digital Automation Technician will perform Robotic,…
Added 2 hours ago
Accountant-Shareholder Relations
Hatch
Mississauga, ON
As part of our Shared Services team, comprised of Finance, Marketing & Communications, Human Resources, Legal and Facilities, we support and help the business achieve their goals through a…
Added 2 hours ago
Fleet Clerk
CONA Services
Brampton, ON
Advancing a high-performing, collaborative and inclusive culture is at the core of our vision to be the World’s Greatest Bottler, Built by the Best People, and we’re looking for exceptional…

Smurfit Westrock

Customer Service Representative

Mississauga, ON, Canada

The salary range for this position is $67,875 - $113,125.

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Job details

Pay: The salary range for this position is $67,875 - $113,125.
Experience: Must have 3+ years of customer service-related work experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Opportunity:

Customer Service is responsible for processing customer orders and coordinating activities between customers, sales, prepress, planning, purchasing, quality, shipping, and production to ensure orders are produced accurately and delivered on time.

What you will be doing:

Process customer purchase orders, create estimates, sales orders, jobs, shipping requests, and purchase requisitions as required
Verify pricing, quantities, specifications, artwork versions, die requirements, and delivery details prior to releasing orders into production
Assemble and distribute complete job packages, including job tickets, proofs, samples, specifications, impositions, and quality documentation
Provide timely order updates, respond to customer inquiries, and coordinate delivery status and special requests.
Create shipping requests and collaborate with shipping teams to ensure customer delivery expectations are met.
Communicate inventory concerns, verify material availability, and coordinate purchasing requirements when necessary.
Complete required quality documentation and ensure all customer and production requirements are accurately communicated and documented.
Maintain accurate customer, item, order, and production information within company systems.

What you need to succeed:

High School diploma or G.E.D.
Must have 3+ years of customer service-related work experience
Previous experience in manufacturing industry is preferred
Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind
Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
Proficient in MS Office, able to learn new software

What we offer:

Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
A competitive salary reflecting skills, competencies and potential, along with competitive benefits and pension from the first day of hire
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

This posting is for an new job vacancy. The salary range for this position is $67,875 - $113,125. The range listed is the expected pay for roles in Ontario, Canada. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by December 31, 2026.

As part of our commitment to accessibility for all persons with disabilities, Smurfit Westrock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact Smurfit Westrock, Human Resources about your needs and we will consult with you to ensure suitable accommodation is provided.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

General Information

Job ID

ATR68694

Posting Job Title

Customer Service Representative

Locations

ON Mississauga Folding

Employment Type

Full Time

Date Posted

05-Nov-2026

Relocation Support

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More about this job

Responsibilities

The Customer Service Representative processes customer purchase orders and coordinates activities between sales, production, and shipping departments. They ensure orders are produced accurately, documented correctly, and delivered on time while maintaining customer information in company systems.

Requirements

Candidates must have a High School diploma or G.E.D. and at least 3 years of customer service experience. Previous experience in the manufacturing industry is preferred, along with proficiency in MS Office.

Skills

Customer service
Order processing
Manufacturing
Communication
Problem solving
Collaboration
MS Office
Inventory management
Quality documentation
Pricing verification
Logistics coordination
Sales support

Benefits

Competitive salary
Pension
Learning and development opportunities
Comprehensive training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Manufacturing
Order Processing
Packaging
Supply Chain
Logistics
Inventory
Quality Documentation
Purchase Orders
Sales Support
MS Office
Sustainability
Production Coordination
Shipping
Pricing
Specifications
Data Entry
Problem Solving
Teamwork
Communication

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