Customer Service Representative

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Opportunity:

Customer Service is responsible for processing customer orders and coordinating activities between customers, sales, prepress, planning, purchasing, quality, shipping, and production to ensure orders are produced accurately and delivered on time.

What you will be doing:

• Process customer purchase orders, create estimates, sales orders, jobs, shipping requests, and purchase requisitions as required
• Verify pricing, quantities, specifications, artwork versions, die requirements, and delivery details prior to releasing orders into production
• Assemble and distribute complete job packages, including job tickets, proofs, samples, specifications, impositions, and quality documentation
• Provide timely order updates, respond to customer inquiries, and coordinate delivery status and special requests.
• Create shipping requests and collaborate with shipping teams to ensure customer delivery expectations are met.
• Communicate inventory concerns, verify material availability, and coordinate purchasing requirements when necessary.
• Complete required quality documentation and ensure all customer and production requirements are accurately communicated and documented.
• Maintain accurate customer, item, order, and production information within company systems.

What you need to succeed:

• High School diploma or G.E.D.
• Must have 3+ years of customer service-related work experience
• Previous experience in manufacturing industry is preferred
• Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind 
• Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions 
• Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
• Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
• Proficient in MS Office, able to learn new software
  

What we offer:

• Corporate culture based on integrity, respect, accountability and excellence 
• Comprehensive training with numerous learning and development opportunities
• A competitive salary reflecting skills, competencies and potential, along with competitive benefits and pension from the first day of hire
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. 

This posting is for an new job vacancy. The salary range for this position is $67,875 - $113,125. The range listed is the expected pay for roles in Ontario, Canada. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by December 31, 2026.

As part of our commitment to accessibility for all persons with disabilities, Smurfit Westrock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact Smurfit Westrock, Human Resources about your needs and we will consult with you to ensure suitable accommodation is provided.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

General Information

Job ID

ATR68694

Posting Job Title

Customer Service Representative

Locations

ON Mississauga Folding

Employment Type

Full Time

Date Posted

05-Nov-2026

Relocation Support

No