Closed listing
Mgr II, Tech Service Sup
- Ajax, ON, Canada
The salary range for this position is $106875 - $178125. · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- The salary range for this position is $106875 - $178125.
- Job type
- Full-time
- Closing date
- Experience
- 2–5 years of relevant mechanical and field service experience.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Description & Requirements
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Job Title: Technical Services Supervisor Manager
Preferred location: Greater Toronto Area
Role Summary
Senior service Technician is a fully competent field technician capable of independently performing installations, troubleshooting, repairs, and customer training with limited supervision.
Key Responsibilities
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Job Title: Technical Services Supervisor Manager
Preferred location: Greater Toronto Area
Role Summary
Senior service Technician is a fully competent field technician capable of independently performing installations, troubleshooting, repairs, and customer training with limited supervision.
Key Responsibilities
- Independently install, service, maintain, and troubleshoot Smurfit Westrock equipment.
- Diagnose and resolve mechanical and electrical issues efficiently.
- Perform machinery audits, preventative maintenance, and service visits independently.
- Train customer operators and maintenance personnel effectively.
- Clearly explain repairs performed and preventive recommendations.
- Conduct exit reviews with customers to ensure satisfaction and alignment.
- Ensure service reports, customer signatures, and expense reports are completed accurately.
- Communicate status, issues, and recommendations proactively to Service Management.
- Adhere to utilization targets while maintaining service quality and safety.
- 2–5 years of relevant mechanical and field service experience.
- Strong mechanical troubleshooting skills; working electrical knowledge.
- Demonstrated ability to work independently in customer environments.
- Solid understanding of OSHA and site‑specific safety requirements.
- Strong written and verbal communication skills.
- French is an asset
- Moderate proficiency in Microsoft Office and digital reporting tools.
- Travel requirement: Up to 70-80% of domestic travel, international travel is minimal but may occur.
- Must have own transportation
- Extended travel durations may include:
- Short service calls across multiple customer sites
- Standard assignments of 1-2 weeks
- Work hours may vary based on customer production schedules and can include occasional off-shift support.
- Consistently high-quality repairs and installations.
- Strong customer satisfaction feedback.
- Minimal rework or follow‑up issues.
- Reliable utilization and schedule adherence.
- Effective communication with internal teams.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
More about this job
Responsibilities
Independently install, maintain, troubleshoot, and repair customer equipment, conduct audits and preventive maintenance, and train customer personnel. Complete service documentation, communicate recommendations and status to management, and maintain customer satisfaction, safety, and utilization targets.
Requirements
Requires 2–5 years of relevant mechanical or field service experience, strong mechanical troubleshooting skills, working electrical knowledge, and the ability to work independently at customer sites. Candidates should understand OSHA and site-specific safety requirements, communicate effectively, use Microsoft Office and digital reporting tools, and be able to travel extensively; French is an asset.
Skills
- Mechanical Troubleshooting
- Electrical Troubleshooting
- Equipment Installation
- Equipment Repair
- Preventive Maintenance
- Machinery Audits
- Field Service
- Customer Training
- Customer Communication
- Safety Compliance
- Service Reporting
- Microsoft Office
- Digital Reporting
- Independent Work
- Travel Readiness
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Customer Service & Support
- Manufacturing
- Management & Leadership
- Security & Safety
Keywords
- Technical Services
- Field Service
- Packaging Equipment
- Mechanical Troubleshooting
- Electrical Troubleshooting
- Equipment Installation
- Equipment Repair
- Preventive Maintenance
- Machinery Audits
- Customer Training
- Customer Satisfaction
- Service Reports
- Expense Reports
- OSHA
- Site-Specific Safety
- Microsoft Office
- Digital Reporting
- Utilization Targets
- Domestic Travel
- International Travel
- Packaging Manufacturing