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Added 6 mins ago
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Smurfit Westrock

Service Technician Supervisor

ON, Canada

The salary range for this position is $54375.00- $90625.00.

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Job details

Pay: The salary range for this position is $54375.00- $90625.00.
Experience: 2–5 years of relevant mechanical and field service experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Title: Technician, Technical Service

Preferred location: Greater Toronto Area

Role Summary

Senior service Technician is a fully competent field technician capable of independently performing installations, troubleshooting, repairs, and customer training with limited supervision.

Key Responsibilities

Independently install, service, maintain, and troubleshoot Smurfit Westrock equipment.
Diagnose and resolve mechanical and electrical issues efficiently.
Perform machinery audits, preventative maintenance, and service visits independently.
Train customer operators and maintenance personnel effectively.
Clearly explain repairs performed and preventive recommendations.
Conduct exit reviews with customers to ensure satisfaction and alignment.
Ensure service reports, customer signatures, and expense reports are completed accurately.
Communicate status, issues, and recommendations proactively to Service Management.
Adhere to utilization targets while maintaining service quality and safety.

Experience & Skills

2–5 years of relevant mechanical and field service experience.
Strong mechanical troubleshooting skills; working electrical knowledge.
Demonstrated ability to work independently in customer environments.
Solid understanding of OSHA and site‑specific safety requirements.
Strong written and verbal communication skills.
French is an asset
Moderate proficiency in Microsoft Office and digital reporting tools.

Travel & Work Environment

Travel requirement: Up to 70-80% of domestic travel, international travel is minimal but may occur.
Must have own transportation
Extended travel durations may include:

Short service calls across multiple customer sites
Standard assignments of 1-2 weeks

Work hours may vary based on customer production schedules and can include occasional off-shift support.

Performance Expectations

Consistently high-quality repairs and installations.
Strong customer satisfaction feedback.
Minimal rework or follow‑up issues.
Reliable utilization and schedule adherence.
Effective communication with internal teams.

This posting is for an existing job vacancy. The salary range for this position is $54375.00- $90625.00. The range listed is the expected pay for roles in Ontario, Canada. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by November 6th, 2026.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

General Information

Job ID

ATR68243

Posting Job Title

Service Technician Supervisor

Locations

ON WFH Ontario

Employment Type

Full Time

Date Posted

05-Oct-2026

Relocation Support

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More about this job

Responsibilities

The Service Technician Supervisor is responsible for independently installing, maintaining, and troubleshooting company equipment at various customer sites. They will also conduct machinery audits, provide customer training, and ensure accurate reporting of service activities.

Requirements

Candidates must have 2-5 years of relevant mechanical and field service experience with strong troubleshooting skills. A solid understanding of safety requirements and the ability to travel up to 80% of the time are required.

Skills

Mechanical troubleshooting
Electrical knowledge
Field service
Preventative maintenance
Machinery audits
Customer training
Technical reporting
Microsoft Office
Communication
Safety compliance
Installation
Equipment repair

Visa sponsorship

Not detected in the job text

Keywords

Service Technician
Field Service
Mechanical
Electrical
Preventative Maintenance
Troubleshooting
Installation
Packaging Solutions
OSHA
Microsoft Office
Digital Reporting
Customer Satisfaction
Equipment Maintenance
Technical Support
Machinery Audits

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