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TDS Operations Analyst I, Client Enablement
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- Full-time
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Lab Manager
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Snaplii

General Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Base salary: CA$160,000 – 200,000 · Full-time

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Job details

Pay: Base salary: CA$160,000 – 200,000
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Location: Toronto, Ontario (GTA) | Regular in-office presence required

Engagement: Full-time

Reports to: Founder & CEO, Spencer Xu

Leads: Functional leaders across Product, Growth & Marketing, Finance, and Operations; senior on-site leader of the Canadian office

About Snaplii

Snaplii is a North American fintech company with offices in Toronto and Silicon Valley. Our consumer wallet helps people save on everyday spending at 500+ brands, with over $100M in annual transaction volume and 200,000+ users. We are Series B, have raised more than $20M, and are profitable.

Building on that wallet, we are developing agent-ready payment capabilities that let AI agents make purchases on behalf of users, under the user's authorization and spending controls.

The Opportunity

We are hiring a hands-on General Manager to lead Snaplii's day-to-day operations and serve as the senior on-site leader of our Canadian office. You will manage functional leaders, resolve cross-functional issues, drive business performance, and hold teams accountable for execution across our consumer wallet business and AI payments initiatives.

Working within agreed goals, budgets, and decision-making authority, you will keep the business moving independently when the CEO is travelling or focused on fundraising and strategic partnerships. This role requires a regular in-office presence in the Greater Toronto Area.

What You Will Do

Run the business day to day

Serve as the senior on-site leader of the Canadian office and own its operating rhythm: weekly business reviews, team goals, priorities, and follow-through.
Within agreed goals, budgets, and decision-making authority, set priorities, allocate resources, and make people decisions independently.
Escalate to the CEO only what falls outside that authority.

Own the numbers

Track and improve revenue, costs, transaction volume, and margins with the Finance team.
Own the user funnel from acquisition to activation and repeat purchase; find where it leaks and fix it.
Build and maintain the core metrics dashboard the company runs on.

Lead and align the team

Manage the leads of Product, Growth & Marketing, Finance, and Operations, and set clear goals for each.
Drive cross-functional projects to completion, resolving conflicts and trade-offs between teams.
Build a high-performing team by identifying talent, evaluating performance, addressing underperformance and people conflicts directly, and ensuring the right people are accountable for the right outcomes.
Build execution discipline: clear owners, deadlines, and accountability for results.

Keep operations reliable

Oversee customer service, merchant relationships, transaction fulfillment, payment risk controls, and overall operational reliability.
Work with compliance advisors and banking partners to keep operations compliant.
Turn recurring work into clear SOPs so the business does not depend on any one person.

Partner with the CEO

Organize product, operations, finance, and people in Canada to deliver on the AI payments partnerships the CEO brings in.
Report business performance, risks, and decisions to the CEO on a regular cadence.
Translate company strategy into quarterly operating plans and budgets.

What matters most: ownership, cross-functional execution, and sound business judgment backed by data.

Required Qualifications

Experience in product, growth, or business operations at an internet or consumer technology company.
Has managed multiple functional teams, directly or through their leads, and been accountable for business results. Managing a single team alone is unlikely to be enough.
Hands-on people management: has handled underperformance, difficult personnel decisions, and conflicts between teams.
Comfortable with financial statements and business data: revenue, costs, unit economics, and conversion funnels.
A track record of driving outcomes across several functions, including teams that did not report to you.
Strong ownership: able to run the business independently for weeks at a time and be accountable for results.
Professional working proficiency in English and Mandarin, used daily to lead the team and work with partners.
Able to work in-office in the Greater Toronto Area on a regular basis.

Preferred Qualifications

Experience in fintech, payments, digital wallets, e-commerce, or marketplaces.
Experience at a startup or scale-up of roughly 20–200 people.
Experience working with banking partners, compliance, or risk teams.

Compensation

Base salary: CA$160,000 – 200,000

Total compensation: up to CA$300,000 annually, including performance bonus and stock options

Snaplii supports Canadian work permit applications for qualified candidates, depending on role requirements and immigration eligibility.

Your First 90 Days

Days 1–30: Learn the business, products, and numbers; meet every team lead; take over the weekly operating rhythm.
Days 31–60: Lead the team and run operations independently; identify the top three operating problems and set team goals to address them.
Days 61–90: Run the Canadian office for several weeks with the CEO away: resolve daily issues, push key projects forward, handle people issues, and deliver results on time. Present a 6–12 month operating plan and budget.
Long-term performance: The business and AI payments delivery stay on track whether or not the CEO is in Canada.

Why Snaplii

Lead the operations of a profitable, growing fintech company as its senior on-site leader, work directly with the CEO, and own the results end to end.

Additional Information

This posting is for an existing vacancy.
We use AI tools to help screen and assess applications. Hiring decisions are made by people.
Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

Lead the Canadian office’s day-to-day operations, manage functional leaders, set priorities and goals, and ensure cross-functional projects are completed. Own business performance and operating plans, oversee customer and payment operations, and report results, risks, and decisions to the CEO.

Requirements

Candidates need experience in product, growth, or business operations at an internet or consumer technology company, with accountability for results across multiple teams and hands-on experience managing people. They must be comfortable with financial data and business metrics, able to operate independently, proficient in English and Mandarin, and available to work regularly in the Greater Toronto Area office.

Skills

Business Operations
Cross-Functional Leadership
People Management
Financial Analysis
Revenue Management
Unit Economics
Conversion Funnel Optimization
Performance Management
Strategic Planning
Budgeting
Operational Reliability
Customer Service
Payments Risk Management
Compliance
English and Mandarin

Benefits

Stock Options
Performance Bonus

Visa sponsorship

Detected

Hiring contact

Spencer Xu

Keywords

Fintech
Consumer Wallet
AI Payments
Digital Payments
Business Operations
Operating Rhythm
Business Performance
Revenue
Costs
Transaction Volume
Margins
Unit Economics
Conversion Funnels
Metrics Dashboard
Cross-Functional Projects
People Management
Performance Management
Customer Service
Merchant Relationships
Transaction Fulfillment
Payment Risk Controls
Compliance
Banking Partners
Standard Operating Procedures
Quarterly Operating Plans
Budgeting
Product
Growth and Marketing
Finance
Operations

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