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SNDL Inc.

Customer Experience Representative

Calgary, AB, Canada
Value Buds Country Hills (Northpoint), Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Work Location

Value Buds Country Hills (Northpoint)

About the Role

Retail Sales Associate – Cannabis (Customer Experience Rep)

About Value Buds

Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.

About the Role

We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who love building relationships, eager to learn and make a positive impact in a growing industry.

What You’ll Do

Create a welcoming experience for every customer
Provide product recommendations and cannabis education
Operate the POS, handle payments, and issue receipts
Restock shelves and support basic inventory tasks
Ensure compliance with cannabis regulations, including ID verification

About You

Customer service, retail, or hospitality experience is an asset
Strong communication skills and a customer-first attitude
Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
Minimum age requirement based on province (18/19+)
Ability to stand for extended periods and lift up to 40 lbs
Eligible to pass a Criminal Record Check

Why You’ll Love Working With Us

Career growth and internal promotion opportunities
In-depth product training and ongoing learning

Supportive, team-oriented environment

Employee product discounts across our retail banners

Competitive wages and flexible scheduling options
Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support

Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

Our Commitment to Diversity, Equity and Inclusion

At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Ready to Apply?

If you’re excited about cannabis and great customer service, apply today to join our team.

About SNDL

SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis.

We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.

Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL

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More about this job

Responsibilities

You will provide exceptional customer service by offering product recommendations and cannabis education while maintaining a welcoming store environment. Additionally, you will handle POS transactions, manage inventory tasks, and ensure strict compliance with all cannabis regulations.

Requirements

Candidates should have previous experience in retail, customer service, or hospitality and possess a valid cannabis selling certification. You must meet the provincial minimum age requirement and be able to perform physical tasks such as standing for long periods and lifting up to 40 lbs.

Skills

Customer service
Retail sales
Cannabis education
Product recommendations
POS operation
Inventory management
Compliance
ID verification
Communication skills
Relationship building

Benefits

Career growth
Internal promotion opportunities
Product training
Employee product discounts
Flexible scheduling
Employee & Family Assistance Program
Mental health support
Wellness support
Financial support
Health insurance
Dental insurance
Prescription drug coverage
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Customer Experience
POS
Inventory
Compliance
ID Verification
Selling It Right
SellSafe
CRTP
CRWTP
CanSell
Sales Associate

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