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SNDL Inc.

Keyholder

London, ON, Canada
Value Buds Wharncliffe, Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Work Location

Value Buds Wharncliffe

About the Role

Keyholder / Shift Lead – Cannabis Retail

About Value Buds

Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.

About the Role

We’re looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who enjoys leading by example, taking ownership during their shifts, and supporting both customers and teammates in a fast-paced setting.

What You’ll Do

Create a welcoming experience for every customer
Provide product recommendations and cannabis education
Support daily operations including merchandising and store upkeep
Operate the POS, handle payments, and issue receipts
Restock shelves, receive deliveries, and complete basic inventory checks
Ensure compliance with cannabis regulations, including ID verification

About You

Previous retail, customer service, or hospitality experience
Strong communication skills and a customer-first attitude
Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
Minimum age requirement based on province (18/19+)
Ability to stand for extended periods and lift up to 40 lbs
Eligible to pass a Criminal Record Check

Why You’ll Love Working With Us

Career growth and internal promotion opportunities
In-depth product training and ongoing learning

Supportive, team-oriented environment

Employee product discounts across our retail banners

Competitive wages and flexible scheduling options
Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support

Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

Our Commitment to Diversity, Equity and Inclusion

At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Ready to Apply?

If you’re excited about cannabis and great customer service, apply today to join our team.

Rate of Pay

CAD

Hourly Plan

Apply About employer

More about this job

Responsibilities

Provide welcoming customer service, recommend products, and educate customers about cannabis. Lead by example during shifts while supporting store operations, including point-of-sale transactions, merchandising, inventory tasks, store upkeep, and regulatory compliance.

Requirements

Applicants should have retail, customer service, or hospitality experience, strong communication skills, and a customer-first attitude. A recognized cannabis selling certification, meeting the provincial minimum age, the ability to stand for extended periods and lift up to 40 pounds, and eligibility to pass a criminal record check are required.

Skills

Customer Service
Retail Operations
Cannabis Education
Communication
Point-of-Sale Operation
Payment Processing
Merchandising
Inventory Checks
Restocking
Receiving Deliveries
ID Verification
Regulatory Compliance
Shift Leadership
Team Support

Benefits

Career Growth Opportunities
Internal Promotion Opportunities
Product Training
Supportive Team Environment
Employee Product Discounts
Flexible Scheduling
Employee and Family Assistance Program
Health Insurance
Dental Insurance
Prescription Drug Coverage
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Cannabis Retail
Keyholder
Shift Lead
Customer Service
Product Recommendations
Cannabis Education
Selling It Right
SellSafe
CRTP
CRWTP
CanSell
Point Of Sale
Payment Processing
Merchandising
Inventory Checks
Restocking
Delivery Receiving
ID Verification
Cannabis Regulations
Criminal Record Check

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