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SNDL Inc.

Keyholder

Sherwood Park, AB, Canada
Value Buds Baseline Village, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Work Location

Value Buds Baseline Village

About the Role

Full job description

About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

About the Role
Based out of our Value Buds, Southpointe location, in Fort Saskatchewan, AB. We are looking for experienced Part-time Keyholder who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:
Customer Offering

Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
Facilitate a welcoming and positive atmosphere for everyone in the store
Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

Promote our culture and brand by participating in merchandising and promotional activities
Work in partnership with Store Managers and other team members to generate sales.
Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
Participate in routine store maintenance and ensure cleanliness is a priority
Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
Monitor inventory and re-stock products regularly

Regulatory Adherence

Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience and Qualifications

Minimum, 2-years of customer service experience
Minimum, 2-years of retail and/or hospitality experience
Cannabis, liquor or healthcare experience is preferred
High School Diploma or equivalent
Valid SellSafe and QCW certification
Must complete and pass a Criminal Record Check
Working knowledge of regulations as it pertains to selling cannabis in Alberta

Personal Characteristics and Requirements

Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
Ability to think on your feet and creatively problem solve
Open-minded and constantly identifying ways to improve
Passionate about creating a positive, memorable, and tailored experience for every customer
Excellent communication skills (written and verbal) and a professional demeanor
Team player who is passionate about supporting the overall success of the business
Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
Responsible and reliable
Must be 18 years of age or older
Must have reliable transportation to commute to/from work

Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:
Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Job Type: Part-time

Experience:

Cannabis Retail: 1 year (preferred)
Customer Service: 2 years (preferred)

Licence/Certification:

QCW & SellSafe (preferred)

Location:

Edmonton, AB T5K 1M9 (preferred)

Work Location: In person

About SNDL

SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis.

We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.

Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL

Apply About employer

More about this job

Responsibilities

The Keyholder is responsible for greeting customers, facilitating a positive store atmosphere, and educating them on cannabis products. They also manage daily operations, including POS transactions, inventory restocking, and ensuring compliance with industry regulations.

Requirements

Candidates must have at least 2 years of experience in retail, hospitality, or customer service and possess a High School Diploma or equivalent. Valid SellSafe and QCW certifications are required, along with the ability to pass a criminal record check.

Skills

Customer service
Retail operations
Cannabis product knowledge
POS system operation
Inventory management
Merchandising
Loss prevention
Communication skills
Problem solving
Relationship building
Regulatory compliance
Cash handling

Visa sponsorship

Not detected in the job text

Keywords

Cannabis
Retail
Value Buds
Keyholder
Customer Service
POS
Inventory
Merchandising
Loss Prevention
SellSafe
QCW
Compliance
OH&S
AGCO
Hospitality
SNDL
Retail Operations

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