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Customer Experience Lead; St. Vital Centre, Winnipeg
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Keyholder
SNDL Inc.
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SNDL Inc.

Keyholder

Ajax, ON, Canada
Pickering, ON, Canada
Toronto, ON, Canada
Value Buds Danforth & Main, Canada

Part-time

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Job details

Job type: Part-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Work Location

Value Buds Danforth & Main

About the Role

Keyholder / Shift Lead – Cannabis Retail

About Value Buds

Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.

About the Role

We’re looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who enjoys leading by example, taking ownership during their shifts, and supporting both customers and teammates in a fast-paced setting.

What You’ll Do

Create a welcoming experience for every customer
Provide product recommendations and cannabis education
Support daily operations including merchandising and store upkeep
Operate the POS, handle payments, and issue receipts
Restock shelves, receive deliveries, and complete basic inventory checks
Ensure compliance with cannabis regulations, including ID verification

About You

Previous retail, customer service, or hospitality experience
Strong communication skills and a customer-first attitude
Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
Minimum age requirement based on province (18/19+)
Ability to stand for extended periods and lift up to 40 lbs
Eligible to pass a Criminal Record Check

Why You’ll Love Working With Us

Career growth and internal promotion opportunities
In-depth product training and ongoing learning

Supportive, team-oriented environment

Employee product discounts across our retail banners

Competitive wages and flexible scheduling options
Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support

Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

Our Commitment to Diversity, Equity and Inclusion

At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Ready to Apply?

If you’re excited about cannabis and great customer service, apply today to join our team.

Rate of Pay

CAD

Hourly Plan

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More about this job

Responsibilities

The Keyholder is responsible for providing exceptional customer service, offering product recommendations, and educating customers on cannabis. They also manage daily store operations, including POS transactions, inventory restocking, and ensuring regulatory compliance.

Requirements

Candidates must have previous experience in retail, customer service, or hospitality and possess a valid cannabis selling certification. Applicants must meet the provincial age requirement and be capable of standing for extended periods and lifting up to 40 lbs.

Skills

Customer service
Cannabis education
Product recommendations
POS operation
Inventory management
Merchandising
Compliance
ID verification
Communication skills
Retail operations

Benefits

Career growth opportunities
Internal promotion opportunities
Product training
Employee product discounts
Flexible scheduling
Employee & Family Assistance Program
Health insurance
Dental insurance
Prescription drug coverage
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Cannabis Retail
Keyholder
Shift Lead
Customer Service
POS
Inventory Management
Compliance
ID Verification
Merchandising
Selling It Right
SellSafe
CRTP
CRWTP
CanSell
Retail Operations

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