Contact Centre Specialist – Surrey (Guildford), BC
- Surrey, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of customer service experience, ideally in banking, financial services, or a call centre
- Posting language
- English
- Posted
Original job description
Position Type: Full-time, Permanent
Schedule: 5 days/week, Monday–Saturday (Saturdays required) [with one weekday off between Tuesday to Friday]
Hours: 9:00 AM – 5:00 PM
Pay: 21.00 – 24.00 per hour, plus up to $4/hour in monthly performance bonuses
Join a team that’s making a difference. Snore MD is a world-class sleep clinic and one of the fastest-growing healthcare organizations in Western Canada. We combine decades of medical and commercial experience to deliver an unmatched patient experience, and we’re growing our team in Surrey.
We’re hiring a Contact Centre Specialist for our Support Office in Surrey (Guildford), supporting clinics across BC and Alberta. This is an on-site role, so we’re looking for someone who lives in or near Surrey and can commute easily to the office. If you enjoy helping people and thrive on a busy phone line, we’d love to meet you!
What We Offer
As a Contact Centre Specialist, you’ll be the first voice patients and physicians’ offices hear. You’ll keep every referral moving so patients get the care they need, faster.
Email your resume to recruitment@snoremdcanada.ca with “Contact Centre Specialist – Surrey” in the subject line. You can also apply using the Apply button on this posting.
Shortlisted candidates will be invited to [a phone screen followed by an in-person interview].
If you’re looking for a purpose-driven role, a supportive team, and a career you can grow close to home, we’d love to hear from you.
Apply Now
Schedule: 5 days/week, Monday–Saturday (Saturdays required) [with one weekday off between Tuesday to Friday]
Hours: 9:00 AM – 5:00 PM
Pay: 21.00 – 24.00 per hour, plus up to $4/hour in monthly performance bonuses
Join a team that’s making a difference. Snore MD is a world-class sleep clinic and one of the fastest-growing healthcare organizations in Western Canada. We combine decades of medical and commercial experience to deliver an unmatched patient experience, and we’re growing our team in Surrey.
We’re hiring a Contact Centre Specialist for our Support Office in Surrey (Guildford), supporting clinics across BC and Alberta. This is an on-site role, so we’re looking for someone who lives in or near Surrey and can commute easily to the office. If you enjoy helping people and thrive on a busy phone line, we’d love to meet you!
What We Offer
- Competitive Pay: 21.00 – 24.00 per hour, plus up to $4/hour in monthly performance bonuses
- Full Benefits: Health, dental, vision, RRSP matching, health club memberships, and health & education spending accounts
- Training & Support: Comprehensive onboarding and ongoing coaching to help you thrive
- Positive Team Culture: A collaborative environment where wins are celebrated and support is constant
- Long-Term Growth: A stable healthcare career with room to grow
As a Contact Centre Specialist, you’ll be the first voice patients and physicians’ offices hear. You’ll keep every referral moving so patients get the care they need, faster.
- Own the Phones: Handle a high volume of inbound patient calls with clarity, confidence, and warmth
- Process Referrals: Accurately enter physician referrals and requests into our system in a fast-paced environment
- Follow Up with Physicians: Call physicians’ offices to confirm referrals and chase outstanding requests
- Complete Patient Intake: Contact patients to collect the information needed to get them booked
- Keep Records Accurate: Maintain up-to-date patient records, call notes, and referral statuses in our CRM
- 2+ years of customer service experience, ideally in banking, financial services, or a call centre
- Experience in medical administration, patient intake, or referral processing is an asset
- Excellent communication skills and confident telephone etiquette
- Strong attention to detail, with fast and accurate typing and data entry
- Comfort learning new computer systems and handling confidential health information
- Availability to work every Saturday
- Residence in or near Surrey, with a reliable commute to our Guildford office
- Legal eligibility to work full-time in Canada (we are unable to provide work sponsorship)
Email your resume to recruitment@snoremdcanada.ca with “Contact Centre Specialist – Surrey” in the subject line. You can also apply using the Apply button on this posting.
Shortlisted candidates will be invited to [a phone screen followed by an in-person interview].
If you’re looking for a purpose-driven role, a supportive team, and a career you can grow close to home, we’d love to hear from you.
Apply Now
More about this job
Responsibilities
Handle a high volume of inbound patient calls, enter physician referrals and requests, and follow up with physicians’ offices about referrals and outstanding requests. Contact patients to collect intake information and maintain accurate patient records, call notes, and referral statuses in the CRM.
Requirements
Candidates need at least two years of customer service experience, ideally in banking, financial services, or a call centre; medical administration, patient intake, or referral processing experience is an asset. Strong communication and telephone skills, attention to detail, accurate typing and data entry, comfort with computer systems and confidential health information, Saturday availability, a reliable commute to Guildford, and legal eligibility to work full-time in Canada are required.
Skills
- Customer Service
- Telephone Etiquette
- Inbound Call Handling
- Referral Processing
- Patient Intake
- Physician Follow-Up
- Data Entry
- Accurate Typing
- Attention To Detail
- Communication
- CRM Recordkeeping
- Computer Systems
- Confidential Health Information Handling
Benefits
- Health Benefits
- Dental Benefits
- Vision Benefits
- RRSP Matching
- Health Club Memberships
- Health Spending Account
- Education Spending Account
- Performance Bonuses
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Administrative
Keywords
- Contact Centre
- Healthcare
- Sleep Clinic
- Patient Support
- Inbound Calls
- Physician Referrals
- Referral Processing
- Patient Intake
- Medical Administration
- Physician Follow-Up
- Customer Service
- Banking
- Financial Services
- Call Centre
- CRM
- Patient Records
- Call Notes
- Data Entry
- Confidential Health Information
- Performance Bonuses
- Saturday Availability