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Added 2 days ago
TC
Full Stack Engineer
The Credit Counselling Society
New Westminster, BC
- Full-time
Proficiency in scripting (e.g., Python, PowerShell, SQL) and automation tools.
Added 2 days ago
Web Platforms Engineer
Appnovation Technologies
Toronto, ON
Work with databases (SQL and NoSQL) to manage application data efficiently.
Added 2 days ago
SS
Dev Ops II, Public Cloud
Safe Software
Remote, Canada
- Full-time
- Remote
Safe Software is looking for a fun-loving, talented DevOps Engineer who is interested in becoming part of one of the fastest growing data integration companies in the world! As a DevOps…
Added 2 days ago
ZS
Platform Modernization Engineer
Zodiac Solutions, Inc
Montreal, QC
- Full-time
We are seeking a Software Engineer to join a Global Enterprise Technology Team responsible for the development, modernization, security and operational reliability of mission critical…
Added 3 days ago
KC
Senior Consultant, Databricks Data Engineer, Data & AI
KPMG Canada
Vancouver, BC
- Full-time
Certifications Databricks Certified Data Engineer (Associate or Professional) and/or relevant cloud certifications (e.g., Azure, AWS, or GCP architecture or data engineering credentials)…
Added 3 days ago
A
Data Engineer - (Pyspark & Python)
Apptad
Montreal, QC
- Contract
We are seeking a skilled Senior Data Engineer with 5 to 7 years of experience specializing in Python and PySpark. In this role, you will design, build, and optimize robust data pipelines…
Added 3 days ago
II
Lead Data Engineer
Ipsos in Canada
Vancouver, BC
- Full-time
Proficiency in Python and advanced working knowledge of SQL.
Added 3 days ago
II
Senior Data Engineer
Ipsos in Canada
Vancouver, BC
- Full-time
Ingest and assemble data from various disparate sources using a variety of tools, including Python and SQL.
Added 3 days ago
GV
Spécialiste digitalisation et configuration produit (Plateforme Genesis) / Product data specialist (Platform PLM Genesis)
GE Vernova
La Prairie, QC
- Full-time
Proficiency in SQL and Python for data automation and pipeline development.
Added 3 days ago
P
Intermediate Software Engineer
PointClickCare
Mississauga, ON
- Full-time
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held,…
Added 3 days ago
RT
Senior Software Engineer
Russell Tobin
Toronto, ON
- $75 to $95 CAD / hour
- Contract
Design and develop Python based applications on the PanelApp platform using the Django framework and AWS (must)
Added 3 days ago
KC
Senior Consultant, Databricks Data Engineer, Data & AI
KPMG Canada
Calgary, AB
- Full-time
Certifications Databricks Certified Data Engineer (Associate or Professional) and/or relevant cloud certifications (e.g., Azure, AWS, or GCP architecture or data engineering credentials)…
Added 3 days ago
P
Intermediate Software Engineer
PointClickCare
Mississauga, ON
- $112,000 to $125,000 CAD / year
- Full-time
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held,…
Added 3 days ago
E
Machine Learning Engineer
EvenUp
Toronto, ON
- $130,000 to $205,000 USD / year
- Full-time
We're looking for a Machine Learning Engineer to join our ML team at EvenUp. You'll develop and deploy models that power Piai™, our proprietary claims-intelligence platform, with a focus on…
Added 3 days ago
WT
Python & Database Engineer
Wissen Technology
Montreal, QC
- Full-time
We are seeking a Python & Database Engineer with 3–5 years of hands‑on experience in building scalable applications, optimizing databases, and developing automation solutions. The ideal…
Added 3 days ago
Senior Data Engineer
Ipsos
Vancouver, BC
Ingest and assemble data from various disparate sources using a variety of tools, including Python and SQL.
Added 3 days ago
A
AI LLM Senior Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
Minimum of 2 years of experience as a machine learning engineer or scientist, deploying models in production at scale, including monitoring, alerting, automatic bug filing and auditing.
Added 3 days ago
S
Cloud Support Engineer - Japanese Speaking
Snowflake
ON · Ontario, Canada
- $90,000 to $135,000 USD / year
- Full-time
Solid technical troubleshooting skills, including comfort with SQL, log analysis, and scripting/automation (e.g., Python, APIs, workflow tools) to diagnose issues and streamline tasks.SQL,…
Added 3 days ago
C
Senior Engineer (Python/AWS + Azure/React)
Caddie
Toronto, ON
- Full-time
One product, deployed in more than one place: our cloud on AWS, a customer's own Microsoft Azure environment, and, for the most restricted sites, a machine with no internet access. You own…
Added 4 days ago
S
Cloud Support Engineer
Snowflake
Toronto, ON
- $90,000 to $112,000 CAD / year
- Full-time
Solid technical troubleshooting skills, including comfort with SQL, log analysis, and scripting/automation (e.g., Python, APIs, workflow tools) to diagnose issues and streamline tasks.SQL,…
Added 4 days ago
AI
AWS Data Engineer
Apptoza Inc.
Toronto, ON
- Contract
Seeking an experienced AWS Data Engineer to build and support scalable data pipelines and cloud data platforms for banking and financial services applications.
Added 4 days ago
ES
Data Engineer - DBT Cloud
Enterprise Solutions Inc.
Markham, ON
- Contract
…inception through warranty 5 years of Snowflake dbtCoreCloud and AWS Cloud Technologies 5 years of experience with coding in multiple programming languages such as PythonJava Deep knowledge…
Added 4 days ago
FT
Lead Software Engineer
Foreseeson Technology
Richmond, BC
- Full-time
We are seeking an out-of-the-box thinking Lead Software Engineer to join our innovative technical projects team. The ideal candidate will have strong expertise in; building code…
Added 4 days ago
P
Lead Data Scientist, Innovation Lab
PakEnergy
Calgary, AB
- Full-time
A Lead Applied AI Engineer, your peer, who designs and builds the Lab's generative AI, LLM and agentic systems and gets them into production.
Added 4 days ago
SM
RQ11486 – Data Ops/Cloud Data Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Data Ops/Cloud Data Engineer with extensive experience in designing, developing, automating, and optimizing complex data pipelines and cloud-based data platforms.…

Snowflake

Cloud Support Engineer

Toronto, ON, Canada

$90,000 to $112,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $112,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Cloud Support Engineer (CSE)

Snowflake seeks Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. Fluency in Japanese (spoken and written) and familiarity with Japanese business culture; experience living or working in Japan preferred. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution - safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.

Key Responsibilities:

As a Cloud Support Engineer, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.

Customer Value and Incident Ownership

Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.

Technical Execution and Collaboration

AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses - critically validating outputs before sharing.
Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.
Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.
Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.
Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.
Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.
Operational Coverage: Support holiday/weekend rotations and on-call requirements

Required Qualifications:

BS/MS in Computer Science or equivalent experience.
2+ years in technical support (customer-facing, ideally 24x7).
Fluency in Japanese (spoken and written) and familiarity with Japanese business culture; experience living or working in Japan preferred.
Strong AI fluency, including prompt engineering, context management, and the ability to critically validate AI outputs and know when to fall back to manual investigation.
Experience with AI-powered tooling (e.g., coding assistants/agentic IDEs) and modern support environments.
Solid technical troubleshooting skills, including comfort with SQL, log analysis, and scripting/automation (e.g., Python, APIs, workflow tools) to diagnose issues and streamline tasks.SQL, log analysis, and scripting skills (Python, APIs).
Strong written/verbal English communication.
Basic understanding of Windows and Linux Operating Systems.
Basic understanding of Data Warehousing fundamentals and concepts.
Ability to write and understand basic SQL queries
Familiarity with end-to-end ML pipeline including ML modeling, feature engineering, ML model training, etc.
Familiarity with prompt engineering, and associated tools within the LLM ecosystem, including Langchain, vector databases, co-pilot, and open-source Hugging Face models.
Being able to troubleshoot and resolve issues related to MLOps pipelines, model performance, and infrastructure.
Familiarity with RESTful APIs and web services

Preferred:

Snowflake or cloud platform experience (AWS, Azure, GCP)
Advance Workflow automation / CI/CD tooling experience
AI-powered support or SRE workflow experience
Relevant certifications (SnowPro, cloud certs)
Knowledge about GPUs, CUDA, and low-level optimizations will be a plus.
Experience developing CI/CD components for production-ready MLOps pipelines.
Location: Toronto, ON or Atlanta, GA

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

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More about this job

Responsibilities

Manage customer cases from triage to resolution while leveraging AI tools to accelerate troubleshooting and root-cause analysis. Collaborate cross-functionally with engineering and product teams to resolve systemic issues and document solutions in knowledge bases.

Requirements

Requires a Bachelor's or Master's degree in Computer Science or equivalent experience with at least 2 years in technical support. Candidates must be fluent in Japanese and English, possess strong AI fluency, and have technical proficiency in SQL, scripting, and cloud environments.

Skills

Cloud Support
Technical Troubleshooting
Japanese Language
AI Tools
SQL
Python
Incident Management
Customer Empathy
Prompt Engineering
MLOps
Data Warehousing
Linux
Windows
RESTful APIs
CI/CD
Cloud Platforms

Visa sponsorship

Not detected in the job text

Keywords

Cloud Support Engineer
Snowflake
AI-native
Technical Support
Japanese
SQL
Python
APIs
MLOps
CI/CD
AWS
Azure
GCP
Prompt Engineering
Langchain
Vector Databases
Hugging Face
Linux
Windows
Data Warehousing
Incident Management
Troubleshooting
SnowPro
CUDA
GPUs
Automation
Workflow Tools
Agentic Enterprise
Technical Analysis
Customer Success

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