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Added 1 day ago
PG
Platform Engineering – Data Infrastructure III
Peoples Group
AB · Vancouver, BC · Toronto, ON · Calgary, AB
- Full-time
As an experienced platform engineer, you build and run the infrastructure that other engineers depend on, and you measure your success by how fast and safely they can ship. Here, your…
Added 2 days ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
As a Principal Software Engineer on Conga’s B2B Platform Engineering, Core Services team, you’ll own the security, identity, and access management capabilities that every Conga B2B product…
Added 3 days ago
Principal Software Engineer
Conga
Canada
As a Principal Software Engineer on Conga’s B2B Platform Engineering, Core Services team, you’ll own the security, identity, and access management capabilities that every Conga B2B product…
Added 3 days ago
B
Software Developer, DevOps
Benevity
Remote, Canada
- Full-time
- Remote
Build and maintain scalable cloud infrastructure across AWS and GCP using Terraform, contributing to reusable IaC libraries instead of one-off configurations
Added 3 days ago
CL
Sr Cloud Network Engineer
Charger Logistics Inc.
Brampton, ON
- Contract
We're looking for a Sr Cloud Network Engineer to design, build and run the network that connects our cloud platforms, offices and terminals across North America. Our systems run 24/7 to…
Added 4 days ago
SI
Site Reliability Engineer
Spruce InfoTech Inc.
ON · Ontario, Canada
- Contract
Experience with cloud platforms such as AWS, Azure, or GCP.
Added 4 days ago
I
Resiliency Architect
Intact
Montreal, QC
- Full-time
10+ years in SRE/Platform/Infrastructure/Systems Architecture with proven large-scale, production-critical experience across Azure, AWS, GCP, and on‑prem.
Added 4 days ago
L
Security Engineer, Infrastructure Security
LiveKit
Canada
- Full-time
…puts their data and their business at risk. We are hiring an Infrastructure Security Engineer to improve the security posture of the production platform that carries that data. You will…
Added 5 days ago
II
Lead Data Engineer
Ipsos in Canada
Vancouver, BC
- Full-time
Strong hands-on experience with GCP services, including BigQuery and GCS; familiarity with other cloud platforms is an asset.
Added 6 days ago
S
Cloud Support Engineer - Japanese Speaking
Snowflake
ON · Ontario, Canada
- $90,000 to $135,000 USD / year
- Full-time
As a Cloud Support Engineer, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support…
Added 6 days ago
TC
Senior DevOps
TMC Canada
Montreal, QC
- Full-time
Ingénieur DevOps / SRE Senior | Senior DevOps / Site Reliability Engineer
Added 6 days ago
S
Cloud Support Engineer
Snowflake
Toronto, ON
- $90,000 to $112,000 CAD / year
- Full-time
As a Cloud Support Engineer, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support…
Added 7 days ago
IS
Observability engineer
ITMC Systems, Inc
Montreal, QC
- $60 to $65 CAD / hour
- Contract
…applications. You will closely collaborate with software developers, SRE, infrastructure, and security teams to drive automation and implement best-in-class observability solutions…
Added 7 days ago
WD
Senior Site Reliability Engineer
Walt Disney Animation Studios
Vancouver, BC
- $120,700 to $161,800 CAD / year
- Full-time
…technical collaborators create the magic of animation. The SRE team within the Platform & Infrastructure department at Walt Disney Animation Studios (WDAS) focuses on optimizing service…
Added 7 days ago
TC
Dynatrace- Synthetic Developer
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
We are seeking a highly skilled and experienced Platform Engineer with strong DevOps and Site Reliability Engineering (SRE) expertise to join our technology team. The ideal candidate will…
Added 7 days ago
Senior Cloud Security & DevSecOps Engineer
Capgemini
Toronto, ON
We are seeking a Senior Cloud Security & DevSecOps Engineer to design, secure, automate, and operate enterprise multi-cloud platforms. The role will embed security controls into…
Added 7 days ago
TC
Dynatrace- Synthetic Developer
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking a highly skilled and experienced Platform Engineer with strong DevOps and Site Reliability Engineering (SRE) expertise to join our technology team. The ideal candidate will…
Added 7 days ago
HI
Cloud Architect
HISH IT SERVICES
Toronto, ON
- $75 CAD / hour
- Contract
We are seeking a GCP Cloud Architect/Engineer to design and implement scalable data solutions using Google Cloud Platform (GCP). This role will work closely with business stakeholders, data…
Added 7 days ago
SS
Senior Platform Engineer (SRE), AI Solutions
System Soft Technologies
Montreal, QC
- Full-time
This senior SRE-level role builds and runs that foundation - managed platforms, golden-path blueprints, and observability that let product pods ship fast and operate with confidence. You…
Added 7 days ago
TC
Observability Engineer
TechNeptune Consulting Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- $65 to $75 CAD / hour
- Contract
…applications. You will closely collaborate with software developers, SRE, infrastructure, and security teams to drive automation and implement best-in-class observability solutions…
Added 7 days ago
SI
Observability Engineer - Need Locals to Montreal, Canada (In-person Interview is required)
Saransh Inc
Montreal, QC
- Contract
You will closely collaborate with software developers, SRE, infrastructure, and security teams to drive automation and implement best-in-class observability solutions supporting both…
Added 8 days ago
KI
Observability Engineer
KPG99 INC
Montreal, QC
- Contract
…applications. You will closely collaborate with software developers, SRE, infrastructure, and security teams to drive automation and implement best-in-class observability solutions…
Added 8 days ago
GS
Observability Engineer
Gala Solutions
Montreal, QC
- Contract
…applications. You will closely collaborate with software developers, SRE, infrastructure, and security teams to drive automation and implement best-in-class observability solutions…
Added 8 days ago
ND
Sr. GCP/ Java Developer
NTT DATA North America
Toronto, ON
- Other
We are looking for a Cloud Engineer (GCP + Java) who takes ownership of designing, building, and operating highly available, cloud-native applications on Google Cloud Platform.
Added 10 days ago
TW
Senior Site Reliability Engineer
The Walt Disney Company
Vancouver, BC
- $120,700 to $161,800 CAD / year
- Full-time
…technical collaborators create the magic of animation. The SRE team within the Platform & Infrastructure department at Walt Disney Animation Studios (WDAS) focuses on optimizing service…

Snowflake

Cloud Support Engineer

Toronto, ON, Canada

$90,000 to $112,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $112,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Cloud Support Engineer (CSE)

Snowflake seeks Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. Fluency in Japanese (spoken and written) and familiarity with Japanese business culture; experience living or working in Japan preferred. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution - safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.

Key Responsibilities:

As a Cloud Support Engineer, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.

Customer Value and Incident Ownership

Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.

Technical Execution and Collaboration

AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses - critically validating outputs before sharing.
Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.
Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.
Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.
Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.
Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.
Operational Coverage: Support holiday/weekend rotations and on-call requirements

Required Qualifications:

BS/MS in Computer Science or equivalent experience.
2+ years in technical support (customer-facing, ideally 24x7).
Fluency in Japanese (spoken and written) and familiarity with Japanese business culture; experience living or working in Japan preferred.
Strong AI fluency, including prompt engineering, context management, and the ability to critically validate AI outputs and know when to fall back to manual investigation.
Experience with AI-powered tooling (e.g., coding assistants/agentic IDEs) and modern support environments.
Solid technical troubleshooting skills, including comfort with SQL, log analysis, and scripting/automation (e.g., Python, APIs, workflow tools) to diagnose issues and streamline tasks.SQL, log analysis, and scripting skills (Python, APIs).
Strong written/verbal English communication.
Basic understanding of Windows and Linux Operating Systems.
Basic understanding of Data Warehousing fundamentals and concepts.
Ability to write and understand basic SQL queries
Familiarity with end-to-end ML pipeline including ML modeling, feature engineering, ML model training, etc.
Familiarity with prompt engineering, and associated tools within the LLM ecosystem, including Langchain, vector databases, co-pilot, and open-source Hugging Face models.
Being able to troubleshoot and resolve issues related to MLOps pipelines, model performance, and infrastructure.
Familiarity with RESTful APIs and web services

Preferred:

Snowflake or cloud platform experience (AWS, Azure, GCP)
Advance Workflow automation / CI/CD tooling experience
AI-powered support or SRE workflow experience
Relevant certifications (SnowPro, cloud certs)
Knowledge about GPUs, CUDA, and low-level optimizations will be a plus.
Experience developing CI/CD components for production-ready MLOps pipelines.
Location: Toronto, ON or Atlanta, GA

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

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More about this job

Responsibilities

Manage customer cases from triage to resolution while leveraging AI tools to accelerate troubleshooting and root-cause analysis. Collaborate cross-functionally with engineering and product teams to resolve systemic issues and document solutions in knowledge bases.

Requirements

Requires a Bachelor's or Master's degree in Computer Science or equivalent experience with at least 2 years in technical support. Candidates must be fluent in Japanese and English, possess strong AI fluency, and have technical proficiency in SQL, scripting, and cloud environments.

Skills

Cloud Support
Technical Troubleshooting
Japanese Language
AI Tools
SQL
Python
Incident Management
Customer Empathy
Prompt Engineering
MLOps
Data Warehousing
Linux
Windows
RESTful APIs
CI/CD
Cloud Platforms

Visa sponsorship

Not detected in the job text

Keywords

Cloud Support Engineer
Snowflake
AI-native
Technical Support
Japanese
SQL
Python
APIs
MLOps
CI/CD
AWS
Azure
GCP
Prompt Engineering
Langchain
Vector Databases
Hugging Face
Linux
Windows
Data Warehousing
Incident Management
Troubleshooting
SnowPro
CUDA
GPUs
Automation
Workflow Tools
Agentic Enterprise
Technical Analysis
Customer Success

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