Find work in Canada.

324,107 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
2600001848 - Addiction Counsellor III
Lakeridge Health
Pinewood, ON
Full-time
…Whitby initiative and support to other HART Hub locations, as a senior clinical role providing leadership in the provision of individual and group psychotherapy/ counselling services,…
Added 10 mins ago
Technical Architect Director - PubSec - Mulesoft Canada
Emplo Inc.
Gatineau, QC
Full-time
The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional…
Added 12 mins ago
Cyara Developer / Senior Tester (Cyara Automation)
Bevertec
Toronto, ON
Contract
Job Role: Cyara Developer / Senior Tester (Cyara Automation)
Added 12 mins ago
Senior Software Test Engineer
Coursera
Toronto, ON
As a Senior Software Test Engineer (Test Infrastructure and Tooling) at Coursera, you’ll play a key role in helping teams produce high-quality software for millions of learners across the…
Added 12 mins ago
Data Analyst, Principal
Dayforce
Canada
This is a hands-on technical role with significant visibility across the organization. You will work directly with senior leaders and cross-functional stakeholders while personally…
Added 28 mins ago
Retail Training and Communications Coordinator (Bilingual), Operational Solutions
ARC'TERYX
North Vancouver, BC
Full-time
Partnering with the Senior Manager, Retail Training and Communications – NAM and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects
Added 41 mins ago
Senior Associate, Accounting and Controls
BITS Recruiting
Toronto, ON
$51 to $60 CAD / hour
Contract
We are seeking a Senior Associate, Accounting and Controls to join a Finance team on a 6-month contract. This role will support legal entity accounting, financial reporting, controllership,…
Added 41 mins ago
Senior Workday Functional Specialist
Fanshawe College
London, ON
Full-time
Reporting to the Manager, Workday Human Capital Management (HCM), the Senior Workday Functional Specialist - HCM provides specialized functional and technical expertise in the support,…
Added 41 mins ago
Superintendent
Chandos Construction
Ottawa, ON
Full-time
5+ years of your experience must be as the head/lead/senior Superintendent on the project.
Added 41 mins ago
Activity Aide Regular Full Time (RSM AAide3 1.00) AgeCare Samac
AgeCare
Oshawa, ON
Full-time
Added 41 mins ago
Customer Success Manager DACH, Utrecht (hybrid)
Brainial
Success, SK
Full-time
Confidence running trainings, demos and client meetings, including with senior stakeholders
Added 41 mins ago
Customer Success Manager Benelux, Utrecht (hybrid)
Brainial
Success, SK
Full-time
Confidence running trainings, demos and client meetings, including with senior stakeholders
Added 41 mins ago
AVP National Auto Underwriting portfolio
Aviva Canada
Toronto, ON
Full-time
Leading key relationships with the PI SLT (Senior Leadership Team) and senior level stakeholders in Operations, Pricing, Claims, Risk and Legal.
Added 43 mins ago
Junior Cyber Security Analyst
JSI
Ottawa, ON
Full-time
…leadership responsibilities, designed to build toward more senior security work under the guidance of senior team…
Added 43 mins ago
Director of Sales
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
Added 43 mins ago
Vice President, Manufacturing
Motor Coach Industries
Winnipeg, MB
Full-time
…related discipline, or an equivalent combination of education and senior manufacturing leadership…
Added 43 mins ago
Senior Lease Administrator
Colliers International
ON · WFH Ontario
The Senior Lease Administrator, Client Lead is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing…
Added 43 mins ago
Senior Manager, Revenue Growth Management & Strategy
CONA Services
Toronto, ON
We are looking for a Senior Manager, Revenue Growth Management & Strategy (RGM), Large Store to join our Revenue Growth Management team. If you are a strategic and commercially minded…
Added 43 mins ago
Workday HCM Senior Consultant
BDO
Toronto, ON
Full-time
As a Senior Consultant in our Workday practice, you will play a key role in delivering end-to-end Workday implementations as part of broader Human Capital Management (HCM) transformations.…
Added 43 mins ago
Workday Finance Senior Consultant
BDO
Toronto, ON
Full-time
As a Senior Consultant in our Workday practice, you will play a key role in delivering end-to-end Workday implementations as part of broader Finance transformations. You will combine…
Added 43 mins ago
Software Architect - AI-Enabled Engineering
Wärtsilä
Vancouver, BC
Strong hands-on experience as a senior full-stack software developer.
Added 43 mins ago
Director, Merchandising
Sephora
Toronto, ON
…category strategies align with overall business goals. As a key senior leader, you will influence and collaborate across multiple functions and North American stakeholders to bring…
Added 56 mins ago
Geotechnical Project Manager
Pinchin Canada
Mississauga, ON
$80,000 to $100,000 CAD / year
Full-time
…supportive environment dedicated to recognizing and developing senior level…
Added 56 mins ago
Technical Question Writer
The Association of Professional Engineers and Geoscientists of Alberta (APEGA)
AB · Edmonton, AB
Full-time
Added 56 mins ago
Senior Content & Social Media Specialist
BC Greenhouse Builders Ltd.
Surrey, BC
Full-time
We’re looking for a Senior Content & Social Media Specialist who’s ready to take ownership of our digital storytelling from video production and social media to campaign strategy and lead…

Snowflake

Manager, Escalation Management

Toronto, ON, Canada

Pay: $136,000 to $186,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Manager, Escalation Management

Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning and building connections.

Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability and getting it done are Snowflake core values and are reflected in everything we do.

Snowflake’s Support team is expanding! We are looking for a Manager to lead our Escalation Management Team.

As a Manager of Escalation Management, you will help our customers achieve their business goals by providing outstanding service and support to our most critical customers in their most important time of need. You possess an excellent track record of leading high-performance teams in multiple aspects, extensive experience in the areas of Technical Support and Support Escalations, and the proper skills to create operational, tactical and strategic goals for the Escalations organization. You have broad experience creating detailed proactive and reactive business models, analyses and processes all of which have fueled your past success. A thorough understanding of the processes that drive consistent Escalation Management results and the business impacts related to technical issues is a must.

You will:

Have global team responsibility to deliver excellent customer care and support in a 24x7x365 SaaS environment
- This includes hiring, development, training, and skills management for a team of Escalation Managers
Possess a positive attitude and outlook and take a diplomatic approach to all situations.
Navigate and steer difficult situations toward positive outcomes
Make data-driven decisions to improve operational quality and efficiency.
Perform case quality reviews and coach team members toward driving improved customer experience
Foster and grow relationships across product and engineering functions for knowledge building, escalation engagement, new feature readiness, and product feedback
Establish good working relationships with customer-facing teams (sales, support account management, professional services, etc)
Assess and evaluate processes, technology, and team skill sets to identify gaps and identify areas to improve and opportunities for advancement.
Be the agent of change for new business processes, technology, and transformation
Lead by example to cultivate and maintain a culture built on teamwork and collaboration
Manage to the organizational and departmental objectives
Establish and implement relevant metrics and measures for success
Build future-proof processes and automation to enable scale across teams and products
Ensure quality work in all aspects of Escalation Management in support tickets, customer-facing Root Cause Analysis (RCA) documents, senior executive readouts as applicable, etc.
Lead and grow a diverse team responsible for responding to, investigating, managing, and resolving high-impact escalations 24x7x365.
Responsible for engaging and managing escalations to a minimum of 30% of their time.
Promote continuous improvement based on data-driven conversations
Leverage metrics to make strategic decisions, concentrating on results
Deliver scheduled updates to internal and external stakeholders, including C-level individuals

Our Ideal Manager of Global Escalation Management will have:

B.S. or M.S degree in CS, MIS or equivalent discipline
6+ years of technical support and service management experience; 2+ years in a supervisory role is required
3+ years of experience in a customer-facing role managing either escalations or incidents.
Experience managing Enterprise support in a large and complex environment in a web-based service and technology
A customer-first mindset and demonstrated ability to provide exceptional internal and external customer care
Proven capability of delivering on departmental goals and key metrics
Experience facilitating solution-building across cross-functional teams and driving projects to achieve a shared goal
Ability to present problem resolution, root cause analysis, and corrective actions to customer-facing teams and customers when warranted
A reputation for trustworthiness, fairness, dependability, and adherence to high ethical standards
Strong analytical and problem-solving skills
Strong technical aptitude and excellent communication and negotiation skills, both oral and written
Ability to adapt, to be flexible, and to learn quickly in a dynamic environment
Excellent teaming skills and the ability to work with virtual and global cross-functional teams

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Apply About employer

More about this job

Responsibilities

Lead and grow a global team responsible for managing high-impact technical escalations in a 24x7x365 SaaS environment. Drive operational excellence through data-driven decision-making, process improvement, and cross-functional collaboration with product and engineering teams.

Requirements

Requires a B.S. or M.S. degree in CS, MIS, or an equivalent discipline with at least 6 years of technical support experience. Candidates must have 2+ years in a supervisory role and 3+ years of experience managing escalations or incidents in a complex enterprise environment.

Skills

Escalation Management
Technical Support
Team Leadership
SaaS
Data-driven Decision Making
Customer Experience
Root Cause Analysis
Strategic Planning
Operational Efficiency
Cross-functional Collaboration
Stakeholder Management
Problem Solving
Communication
Negotiation
Process Improvement
Automation

Visa sponsorship

Not detected in the job text

Keywords

Escalation Management
Technical Support
SaaS
Root Cause Analysis
Customer Success
Data-driven
Leadership
Enterprise Support
Incident Management
Process Improvement
Automation
Cross-functional Teams
Stakeholder Management
Strategic Planning
Operational Quality
Service Management
Product Readiness
Performance Metrics
Coaching
Team Development
Technical Aptitude
Analytical Skills
Negotiation
Communication
Collaboration
Snowflake
Agentic Enterprise
AI-native
Business Models
Customer Care

Report this job