Find work in Canada.

323,535 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
Lot Attendant
Dilawri Group of Companies
Calgary, AB
Full-time
Perform tasks as directed by Sales Manager that will assist in the smooth flow of the company.
Added 6 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Sherbrooke, QC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 6 mins ago
Lot Attendant
Dilawri Group of Companies
Calgary, AB
Full-time
Perform tasks as directed by Sales Manager that will assist in the smooth flow of the company.
Added 6 mins ago
ASSISTANT MANAGER
Bikini Village
Sherbrooke, QC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 7 mins ago
Sales Manager
tbooth wireless / la cabine t sans fil
AB · Edmonton, AB
Full-time
We’re looking for a Full-Time Sales Manager to lead an engaged, high-performing team and deliver exceptional customer experiences while driving strong business results.
Added 7 mins ago
DIRECTEUR(TRICE) ADJOINT(E) DES VENTES DE VÉHICULES D’OCCASION / ASSISTANT USED VEHICLE SALES MANAGER
Dilawri Group of Companies
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
Full-time
Excellent interpersonal skills, customer service orientation, and passion for sales, in order to support our growth;
Added 7 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Richmond, BC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 7 mins ago
Senior Sales Advisor
Dilawri Group of Companies
Vancouver, BC
Full-time
Mercedes-Benz Boundary is seeking a Senior Sales Advisor to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by…
Added 7 mins ago
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Vaughan, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 7 mins ago
Manager, Sourcing - Contract
The Beer Store
Bolton, ON
Contract
…1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres,…
Added 7 mins ago
Assistant Sales Manager
Dilawri Group of Companies
Vancouver, BC
Full-time
Reporting to the Sales Manager and working closely with the General Manager, Service Manager, and Parts Manager, the Assistant Sales Manager plays a key role in driving sales performance,…
Added 7 mins ago
Lease Retention Coordinator
Dilawri Group of Companies
Mississauga, ON
Full-time
Dilawri Group is now actively searching for a Lease Manager to join the team at 401 Dixie Mazda.
Added 7 mins ago
Team Lead Commercial Accounts Representative - Operations
OPENLANE
Brampton, ON
Full-time
Reporting to the National Commercial Accounts Manager, this role will collaborate with Commercial Account Reps, internal operations, sales representatives, and external commercial clients…
Added 7 mins ago
General Sales Manager
Dilawri Group of Companies
Toronto, ON · Etobicoke, ON
Full-time
Dilawri Group is now actively searching for a General Sales Manager to join the team at Audi Queensway.
Added 7 mins ago
OT Senior Systems Engineer
CBRE
Toronto, ON
Full-time
Impact a range of customer, operational, project, or service activities within own team and other related teams.
Added 7 mins ago
Produce - Clerk Produce
Sobeys
Whitby, ON
Full-time
Demonstrates superior customer service in accordance with Safeway’s programs
Added 7 mins ago
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Barrie, ON
Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 7 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
New Westminster, BC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 7 mins ago
Retail Store Manager-Station Mall
Bath & Body Works
Sault Ste. Marie, ON
$60,000 to $78,000 USD / year
Full-time
As a Store Manager, you will have the opportunity to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth. Our store leaders…
Added 9 mins ago
Regional Service Manager - Region 1&2
Pattison Agriculture Limited
Unity, SK · Leader, SK · Shaunavon, SK · Maple Creek, SK · Kyle, SK · Swift Current, SK · North Battleford, SK · Kindersley, SK
At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Regional Service Manager to support our locations on the Western side of the province.
Added 21 mins ago
Inside Sales and Service Representative
The Fastener Group Ltd.
Courtenay, BC
$45,000 to $48,000 CAD / year
Full-time
We are seeking a reliable and motivated Inside Sales & Service Representative to join our growing team at our ONO Work & Safety Courtenay location. As an Inside Sales & Service…
Added 23 mins ago
Sales and Resident Relations Coordinator
Shepherd Village Inc
Toronto, ON
$55,000 to $65,000 CAD / year
Reporting to the Manager, Sales and Resident Relations, the Sales and Resident Relations Coordinator supports sales, admissions, leasing, and resident-relations activities across Shepherd…
Added 23 mins ago
District Manager, Resident Food and Environmental Services
Maquise
Toronto, ON
Full-time
The District Manager, Resident Food and Environmental Services is responsible for supporting on-site management with leadership, mentoring and guidance for everyday Patient Food Operations…
Added 23 mins ago
Wireless Sales Supervisor
Staples Canada
Sudbury, ON
Full-time
Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads…
Added 37 mins ago
Food Service Supervisor
Compass Group Canada
Saint John, NB
Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Snowflake

Manager, Escalation Management

Toronto, ON, Canada

Pay: $136,000 to $186,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Manager, Escalation Management

Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning and building connections.

Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability and getting it done are Snowflake core values and are reflected in everything we do.

Snowflake’s Support team is expanding! We are looking for a Manager to lead our Escalation Management Team.

As a Manager of Escalation Management, you will help our customers achieve their business goals by providing outstanding service and support to our most critical customers in their most important time of need. You possess an excellent track record of leading high-performance teams in multiple aspects, extensive experience in the areas of Technical Support and Support Escalations, and the proper skills to create operational, tactical and strategic goals for the Escalations organization. You have broad experience creating detailed proactive and reactive business models, analyses and processes all of which have fueled your past success. A thorough understanding of the processes that drive consistent Escalation Management results and the business impacts related to technical issues is a must.

You will:

Have global team responsibility to deliver excellent customer care and support in a 24x7x365 SaaS environment
- This includes hiring, development, training, and skills management for a team of Escalation Managers
Possess a positive attitude and outlook and take a diplomatic approach to all situations.
Navigate and steer difficult situations toward positive outcomes
Make data-driven decisions to improve operational quality and efficiency.
Perform case quality reviews and coach team members toward driving improved customer experience
Foster and grow relationships across product and engineering functions for knowledge building, escalation engagement, new feature readiness, and product feedback
Establish good working relationships with customer-facing teams (sales, support account management, professional services, etc)
Assess and evaluate processes, technology, and team skill sets to identify gaps and identify areas to improve and opportunities for advancement.
Be the agent of change for new business processes, technology, and transformation
Lead by example to cultivate and maintain a culture built on teamwork and collaboration
Manage to the organizational and departmental objectives
Establish and implement relevant metrics and measures for success
Build future-proof processes and automation to enable scale across teams and products
Ensure quality work in all aspects of Escalation Management in support tickets, customer-facing Root Cause Analysis (RCA) documents, senior executive readouts as applicable, etc.
Lead and grow a diverse team responsible for responding to, investigating, managing, and resolving high-impact escalations 24x7x365.
Responsible for engaging and managing escalations to a minimum of 30% of their time.
Promote continuous improvement based on data-driven conversations
Leverage metrics to make strategic decisions, concentrating on results
Deliver scheduled updates to internal and external stakeholders, including C-level individuals

Our Ideal Manager of Global Escalation Management will have:

B.S. or M.S degree in CS, MIS or equivalent discipline
6+ years of technical support and service management experience; 2+ years in a supervisory role is required
3+ years of experience in a customer-facing role managing either escalations or incidents.
Experience managing Enterprise support in a large and complex environment in a web-based service and technology
A customer-first mindset and demonstrated ability to provide exceptional internal and external customer care
Proven capability of delivering on departmental goals and key metrics
Experience facilitating solution-building across cross-functional teams and driving projects to achieve a shared goal
Ability to present problem resolution, root cause analysis, and corrective actions to customer-facing teams and customers when warranted
A reputation for trustworthiness, fairness, dependability, and adherence to high ethical standards
Strong analytical and problem-solving skills
Strong technical aptitude and excellent communication and negotiation skills, both oral and written
Ability to adapt, to be flexible, and to learn quickly in a dynamic environment
Excellent teaming skills and the ability to work with virtual and global cross-functional teams

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Apply About employer

More about this job

Responsibilities

Lead and grow a global team responsible for managing high-impact technical escalations in a 24x7x365 SaaS environment. Drive operational excellence through data-driven decision-making, process improvement, and cross-functional collaboration with product and engineering teams.

Requirements

Requires a B.S. or M.S. degree in CS, MIS, or an equivalent discipline with at least 6 years of technical support experience. Candidates must have 2+ years in a supervisory role and 3+ years of experience managing escalations or incidents in a complex enterprise environment.

Skills

Escalation Management
Technical Support
Team Leadership
SaaS
Data-driven Decision Making
Customer Experience
Root Cause Analysis
Strategic Planning
Operational Efficiency
Cross-functional Collaboration
Stakeholder Management
Problem Solving
Communication
Negotiation
Process Improvement
Automation

Visa sponsorship

Not detected in the job text

Keywords

Escalation Management
Technical Support
SaaS
Root Cause Analysis
Customer Success
Data-driven
Leadership
Enterprise Support
Incident Management
Process Improvement
Automation
Cross-functional Teams
Stakeholder Management
Strategic Planning
Operational Quality
Service Management
Product Readiness
Performance Metrics
Coaching
Team Development
Technical Aptitude
Analytical Skills
Negotiation
Communication
Collaboration
Snowflake
Agentic Enterprise
AI-native
Business Models
Customer Care

Report this job