Full Time Crisis & Intake Counsellor

We’re Hiring: Full Time Crisis & Intake Counsellor

Location: Brantford, ON

Hours: Full Time: Monday - Thursday 9:30-7:00pm

Start Date: As soon as possible (Vacant Position)

Apply by: October 7^th, 2026 | Reference: FT Crisis & Intake Counsellor

Email Applications to: recruit@soarcs.ca

About SOAR Community Services

At SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving the communities of Brantford, Brant, Haldimand, and Norfolk since 1968, we are accredited in Children and Youth Mental Health, Community Mental Health and Addictions Services and Youth Justice Services through the Canadian Centre for Accreditation. Our departments include Employment, Justice, Mental Health and Addictions, and Housing. Join a team that’s committed to making a difference – every day.

The Opportunity

We are recruiting for a vacant Crisis and Intake Counsellor. This is a unique hybrid support and navigation role focused on stabilization, assessment of needs, and service access. The role with be positioned with in our Mental Health Walk in Clinic.

What You’ll Do

• Create a warm, welcoming and safe experience for individuals accessing services.
• Provide supportive, single-session counselling utilizing Brief Solution Focused strategies.
• Advocate for clients when necessary and assist clients in assertiveness and in developing advocacy skills for themselves. 
• Interpret, evaluate and prioritize information gathered during triage and/or the assessment to assist with developing safety plans and/or summary recommendations.
• Facilitates client referral and connection to other services and supports as appropriate.
• Administers standardized, comprehensive, evidence-based assessment tools when required, to support linkage to appropriate treatment, including day and bed-based treatment.
• Completes screening for individuals accessing our Withdrawal Management program.

What You’ll Bring

• College diploma in the Human or Social Services field, with a University Degree in a related Social Sciences preferred
• Minimum of 2 years’ combined education/experience in substance use, concurrent disorders and/or mental health clinical settings
• Knowledge of addictions and mental health
• Organization, collaboration and teamwork
• Proficiency in MS Office; experience with EMHware is an asset
• Access to reliable transportation

Why Join SOAR?

• Salary: Starting at $24.74 per hour.

• Benefits: Comprehensive health, dental, vision, and travel insurance, with options fully paid for Full Time staff.

• Time off: 3 weeks’ vacation, 60 hours of personal leave, and 15 hours of wellness time (pro-rated first year).

• Employee Assistance Plan (EAP) for staff and their families.

• RSP/TFSA matching for eligible staff.

• A supportive, values-driven workplace that prioritizes your well-being.

Ready to Make an Impact?

We’re looking for someone passionate about empowering client voices, connection in community care and inclusion in action! If that’s you, we want to hear from you.

Our Commitment to Job Seekers

SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

SOAR Community Services is committed to advancing equity, diversity, inclusion, and belonging within our workplace and across the communities we serve. We welcome applications from individuals with lived and living experience and from members of equity-deserving groups, including Indigenous, Black, and racialized communities, 2SLGBTQIA+ individuals, and persons with disabilities. We encourage applications from all qualified individuals. If you require accommodations as part of the hiring process, please let us know so that we may arrange for their provision.

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Protection of Privacy Act.

Only those selected for an interview will be contacted.

Monday - Thursday 9:30-7:00pm