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Added 8 mins ago
IS
Meat department supervisor
IGA Supermarché Famille Rousseau St-Nicolas Inc
Lévis, QC
- $35 to $37 CAD / hour
- Full-time
- Contract
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 11 mins ago
EL
Beauty Advisor/Artist Beauty Advisor
Estée Lauder Companies
London, ON
- Full-time
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 20 mins ago
HB
Guest service supervisor
Hudson Bay Mountain Resort
Smithers, BC
- From $52,002 CAD / year
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 26 mins ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
Giffin Interior has been exceeding expectations by taking pride in what we do since 1980. We provide outstanding customer service, superior custom architectural woodwork, and other…
Added 26 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 26 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 26 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 26 mins ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 26 mins ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
…- particularly for injection molding machines - meets both technical standards and end-user needs. Leveraging broad expertise across mechanical, electrical, software, and fluid power…
Added 37 mins ago
YT
Tour guide supervisor
Yellowknife Tours Ltd
Yellowknife, NT
- From $25 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 56 mins ago
GE
Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The skill requirements for this position include customer service, teamwork, cooperation, communication, self-development and initiative, valuing diversity, integrity and building trust,…
Added 56 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The skill requirements for this position include customer service, teamwork, cooperation, communication, self-development and initiative, valuing diversity, integrity and building trust,…
Added 1 hour ago
PM
Motel managing supervisor
Parkway Motel & European Lodges
Pincher Creek, AB
- From $38 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 1 hour ago
S
Software Engineer, Agent (Spanish speaking)
Sierra
Toronto, ON
- $180,000 to $390,000 USD / year
- Full-time
Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends…
Added 1 hour ago
GE
Project Coordinator - Burlington
Gerrie Electric Wholesale Ltd.
Burlington, ON
- Full-time
Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities
Added 1 hour ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brantford, ON
As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding…
Added 2 hours ago
FC
Member Consultant Chatham
FirstOntario Credit Union
Chatham-Kent, ON · Chatham, ON
- Full-time
Job Specifications And Technical Requirements
Added 2 hours ago
PA
User support technician
Progressive Auto Sales
Sarnia, ON
- From $29.05 CAD / hour
- Full-time
- On-site
Consult user guides, technical manuals and other documents to research and implement solutions
Added 2 hours ago
RE
Technical sales representative
R.D.M EQUIPMENT SALES & RENTALS LTD.
Surrey, BC
- From $41.03 CAD / hour
- Full-time
- On-site
Develop reports and proposals to illustrate benefits from use of good or service
Added 2 hours ago
SS
Customer Success Manager
Sodales Solutions
Toronto, ON
- Full-time
Collaborate with Technical Support, Product, and Engineering teams to ensure timely resolution of customer concerns.
Added 3 hours ago
Team Leader, Aftermarket
Velan Inc.
Montreal, QC
…Director of Aftermarket, and will play a key role in assisting all customer service inquiries and service tickets. The incubator will work closely with department managers, technical…
Added 3 hours ago
Specialist, Quality Control Documentation
Velan Inc.
Montreal, QC
…company is recognized for the quality of its products, its technical expertise, and its human and collaborative corporate…
Added 3 hours ago
Specialist, Talent Acquisition
Velan Inc.
Montreal, QC
Customer service and results-oriented approach.
Added 3 hours ago
Specialist, Benefits
Velan Inc.
Montreal, QC
Excellent communication and customer service skills.

Sobeys

Director, Digital Experience Platforms

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 12+ years of progressive experience leading large-scale digital engineering organizations.
Posting language: English
Posted: Oct 7, 2026

Original job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Role Summary

The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience platforms across Empire banners. This role leads the technology execution of web, mobile, content, search, UX platform capabilities, and front-end engineering ecosystems, ensuring seamless, scalable, secure, and high-performing customer experiences.

The Director serves as the primary technology counterpart to Digital Experience, Digital Product, Customer Engagement, Commerce, and Banner teams, translating business vision into enterprise-grade digital capabilities. The role is responsible for balancing innovation, delivery velocity, operational excellence, and platform sustainability while enabling a product-led operating model.

Accountabilities & Responsibilities

Digital Experience Platform Leadership

Own the end-to-end technology strategy, roadmap, delivery, and operation of all digital experience platforms across web, mobile, and customer-facing digital channels.
Define the future-state architecture and capability evolution roadmap for DXP technologies including Adobe Experience Manager (AEM), front-end platforms, mobile applications, search technologies, design systems, and supporting digital services.
Ensure platform capabilities support enterprise digital commerce objectives, customer experience strategies, and banner-specific priorities.
Establish technology standards, engineering practices, and governance frameworks for front-end and customer experience platforms.

Engineering Delivery & Execution

Lead multiple engineering teams responsible for:

Customer websites
Mobile applications
Front-end engineering
Search and discovery platforms
Design systems
Content delivery platforms
AEM ecosystem

Drive delivery of strategic initiatives through Agile product teams.
Ensure predictable execution, release readiness, and high-quality software delivery.
Partner with Product and Business teams to define roadmaps, priorities, and release strategies.
Govern delivery performance, release quality, technical debt management, and modernization initiatives.

Digital Experience Reliability & Operations

Own availability, performance, scalability, and resilience of all digital experience platforms.
Establish operational excellence standards for:

Incident management
Production support
Monitoring and observability
Disaster recovery
Capacity planning

Lead major incident response and continuous service improvement initiatives.
Ensure regulatory, privacy, accessibility, and security compliance requirements are embedded within platform delivery.

UX Technology & Experience Enablement

Own the technology ecosystem that enables experience delivery, including:

Design systems
Component libraries
Content management capabilities
Front-end frameworks

Partner with UX and CX teams to ensure customer experience strategies are translated into scalable technology solutions.
Build strong alignment between design intent and engineering execution.
Enable consistency across banners while balancing local business needs.

Platform Modernization & Innovation

Champion modern engineering practices including:

Headless architecture
API-first development
Component-driven development
DevOps and CI/CD
Cloud-native architecture

Evaluate emerging technologies and industry trends to continuously improve customer experiences.
Drive platform simplification and technology rationalization to reduce complexity and improve speed-to-market.

Leadership Responsibilities

Lead, coach, and develop a high-performing team of managers, architects, Analysts and Developers.
Foster a culture of accountability, innovation, customer obsession, and operational excellence.
Build succession plans and talent development strategies for key digital capabilities.
Establish clear ownership and measurable outcomes across engineering and platform teams.
Create an environment focused on collaboration, continuous improvement, and execution excellence.

Qualifications

Education

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related discipline.
Master's degree considered an asset.

Experience

12+ years of progressive experience leading large-scale digital engineering organizations.
Proven experience managing customer-facing digital platforms at enterprise scale.
Experience leading large Agile product and engineering teams.
Strong background in digital commerce, customer experience, or omnichannel retail environments.

Technical Expertise

Adobe Experience Manager (AEM)
Headless and composable architectures
React / Next.js ecosystems
Mobile application platforms (iOS and Android)
API and microservices architecture
Search and discovery technologies
Cloud platforms (Azure preferred)
DevOps and CI/CD practices
UX design systems and front-end architectures

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

Apply About employer

More about this job

Responsibilities

Lead the strategy, architecture, engineering delivery, operations, reliability, and modernization of customer-facing digital platforms across web, mobile, content, search, and front-end ecosystems. Manage engineering teams and partner with product, business, UX, and banner stakeholders to deliver scalable, secure, high-performing customer experiences and operational excellence.

Requirements

Requires a bachelor's degree in computer science, software engineering, information technology, or a related discipline; a master's degree is an asset. Candidates need 12 or more years of progressive digital engineering leadership experience, enterprise-scale platform and Agile team experience, and expertise in technologies such as AEM, React/Next.js, mobile platforms, APIs, cloud, and CI/CD.

Skills

Digital Experience Platform Strategy
Engineering Leadership
Adobe Experience Manager
Headless and Composable Architecture
React and Next.js
Mobile Application Platforms
API and Microservices Architecture
Search and Discovery Technologies
Cloud Platforms
DevOps and CI/CD
UX Design Systems
Front-End Architecture
Agile Product Delivery
Platform Reliability and Operations
Digital Commerce
Team Development

Benefits

Health and Dental Benefits
Retirement and Savings Programs
Employee Share Ownership Plan
In-Store Discount
Virtual Healthcare
Employee and Family Assistance Program
Learning and Development Opportunities
Parental Leave Top-Up
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Digital Experience Platforms
Adobe Experience Manager
AEM
Headless Architecture
Composable Architecture
React
Next.js
iOS
Android
API-First Development
Microservices
Search and Discovery
Azure
DevOps
CI/CD
Design Systems
Component Libraries
Front-End Engineering
Agile Product Teams
Digital Commerce
Omnichannel Retail
Cloud-Native Architecture
Monitoring and Observability
Incident Management
Disaster Recovery
Accessibility
Privacy Compliance
Security Compliance
Platform Modernization
Technical Debt Management

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