Jobs in Canada

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Added 7 mins ago
Meat & Seafood - Cutter Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Acton, ON
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 22 mins ago
Regional Sales Manager
Keurig Dr Pepper
Mississauga, ON
$95,300 to $143,000 CAD / year
Full-time
We are seeking a results-driven Regional Sales Manager (RSM) to lead a high-performing sales organization and drive profitable growth within a designated region. This is an exciting…
Added 22 mins ago
Winter LEAP Intern - Brand Marketing
Keurig Dr Pepper
Mississauga, ON
$22 CAD / hour
Full-time
Business & Project Management - Analyze business performance, marketplace trends and campaign results; manage project timelines and trackers; coordinate cross-functional inputs and agency…
Added 22 mins ago
Services Manager, Stores
sephora.com
Hamilton, ON
Full-time
As Services Manager, Stores, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such…
Added 22 mins ago
Manager, HR Business Partner, Canada
Estée Lauder Companies
Toronto, ON
Full-time
Identify and share insights regarding issues and themes in the business to proactively drive the employee life cycle.
Added 22 mins ago
Analyst II, IT
Vale
Canada
Full-time
Reporting to the Supervisor/Manager, IT Infrastructure Operations, the Analyst II is responsible for the operation, maintenance, deployment, and continuous improvement of hosting…
Added 38 mins ago
Digital Analytics Manager
Manulife
Toronto, ON
Full-time
The Digital Analytics Manager will play a critical role in enterprise-wide Global Digital Storefront initiatives, joining Manulife’s Global Digital Marketing to drive the successful…
Added 52 mins ago
Enterprise Applications Developer
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Reporting to the Manager, Information Systems, the Enterprise Applications Developer is responsible for the development, configuration, integration, enhancement, maintenance, testing, and…
Added 52 mins ago
Communications Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Reports to the Manager, Communications. Is a collaborative member of the VPFO Communications team within the VPFO portfolio. This position partners with various internal client departments…
Added 1 hour ago
Supply Chain Project Lead
Schneider Electric
Richmond, BC
$91,200 to $136,800 CAD / year
Full-time
Analyze supply chain and logistics data using business intelligence tools to support planning, cost tracking and operational decisions.
Added 1 hour ago
Lead Rental Technician : 1 Year Contract (Mississauga/Brampton)
The Home Depot Canada
ON · Ontario, Canada
Full-time
…your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15%…
Added 1 hour ago
Overnight Freight Supervisor Full Time- 6 Months Contract (WHITBY)
The Home Depot Canada
Whitby, ON
Full-time
…knowledge and support needed to successfully meet the needs of our business and achieve…
Added 1 hour ago
Replenishment Analyst
The Home Depot Canada
Toronto, ON
Other
…your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15%…
Added 1 hour ago
Product Manager, Salesforce Platform
Salesforce
Toronto, ON
Full-time
…looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it…
Added 1 hour ago
Associate Product Manager
Alchemy
Waterloo, ON
$70,000 to $90,000 CAD / year
Full-time
…is a diverse, tight knit group of engineers, scientists, and business professionals that like to spend time together in and out of the office. We are a team passionate about cars, cool…
Added 1 hour ago
Director, Campaign Marketing
OpenText
Richmond Hill, ON
Full-time
Own paid media strategy and budget. Search, paid social, programmatic and syndication across business unit, cross-business-unit and portfolio campaigns. Decide where the money goes, move it…
Added 1 hour ago
Revenue Performance Director
Dayforce
Canada
Success is measured by meaningful movement in the business, not simply by the volume of programs or content delivered.
Added 1 hour ago
Account Manager
Group SJR
Toronto, ON
Full-time
…marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic…
Added 1 hour ago
Business Development Associate
Ascend Partners Inc.
Toronto, ON
The role of Business Development Associate requires a motivated individual who can recognize and create opportunities/leads for potential new business. The Business Development Associate…
Added 1 hour ago
Senior Manager, Portfolio & Product Optimization, Global Transaction Banking (12-Month Contract)
Scotiabank
Toronto, ON
Senior Manager, Portfolio & Product Optimization is responsible for driving the strategic direction, planning and optimization of the Global Transaction Banking (GTB) cash management…
Added 1 hour ago
Web Engineering Manager & Digital Products Architect
Accenture
Toronto, ON
Full-time
…through the unlimited potential of imagination, technology, and…
Added 1 hour ago
Senior Manager, Sales Originator (Banking & Insurance)
Accenture
Toronto, ON
Full-time
As a Senior Manager, Sales Originator, you will be responsible for driving net-new revenue growth by identifying opportunities, developing executive relationships, qualifying prospects,…
Added 1 hour ago
Manager AML Risk Analytics
RBC
Toronto, ON
Full-time
The Manager, AML Risk Analytics is an execution-focused role positioned at the intersection of advanced data analytics and investigative intelligence within our financial crime prevention…
Added 1 hour ago
Senior Manager, AML Risk Analytics
RBC
Toronto, ON
Full-time
The Senior manager, AML Risk Analytics is a transformational role that bridges risk strategy, transaction monitoring, and investigative operations, ensuring effective financial crime…
Added 1 hour ago
Senior Project Manager
RBC
Toronto, ON
Full-time
…decision-making. Success is enabling businesses in achieving superior business performance and the development of an industry leading AI-Enabled operations to help drive scalable and…

Sobeys

Front End - Manager Customer Service

Kitchener, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital Incorporated and its independently owned and operated franchise stores operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location.

Ready to start fresh?

Held responsible for the overall operation of the front-end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement.

Here’s Where You’ll Have An Impact

Create a coaching and development culture for all department employees, which embraces a passion for food
Manage department personnel which includes scheduling, recruitment, performance management and training
Responsible for ensuring the communication of operational requirements/ changes to front-end department employees
Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
Provide customer service to meet customer needs
Merchandises front end racks and fixtures along with ordering of product
Order and maintain inventory
Process and resolve customer concerns and requests
Execute winning conditions
Execute SMART Initiatives
Ensure all applicable company policies and procedures are communicated and adhered
Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained
Perform department administrative duties as required
Manage department budget
Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
Balance cash office according to company policies and procedures
Perform negative tracking procedures
Identify and correct cash discrepancies
Submit payroll records and process invoices
Thoroughly understand all relevant company programs, attend training as required
Be known as the employer of choice by actively supporting an environment of employee engagement
Coordinate maintenance of department equipment and repairs

What You Bring To The Table

High school diploma
Minimum of 18 months of experience working in the front-end department
Ability to work independently in a fast-paced environment
Above average communication skills (oral and written)
Full knowledge of department operations and skills
Proficient use of Microsoft office suite

Our affiliate and franchise stores offer teammates competitive total compensation packages that will vary by role, location and store ownership. To learn more about this opportunity - including expected range of compensation in accordance with Pay Transparency Legislation where required - please click the “I’m interested” or "Apply" button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided.

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

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More about this job

Responsibilities

Manage the front-end department, including leading and developing employees, scheduling and training staff, merchandising, inventory, customer service, and resolving customer concerns. Oversee cash office and administrative duties, maintain safety and regulatory compliance, and manage the department budget and performance against financial targets.

Requirements

A high school diploma and at least 18 months of front-end department experience are required. Candidates should be able to work independently in a fast-paced environment, communicate effectively, understand department operations, and use Microsoft Office proficiently.

Skills

Customer Service
Team Leadership
Coaching And Development
Staff Scheduling
Recruitment
Performance Management
Training
Retail Merchandising
Inventory Management
Customer Relations
Cash Office Operations
Cash Reconciliation
Budget Management
Financial Target Management
Microsoft Office
Occupational Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Front-End Department
Customer Service
Cashiers
Office Clerks
Service Clerks
Retail Merchandising
Inventory Management
Customer Relations
Staff Scheduling
Recruitment
Performance Management
Employee Training
Cash Office
Cash Reconciliation
Negative Tracking
Payroll Records
Invoice Processing
Department Budget
Financial Targets
Key Performance Indicators
Occupational Health And Safety
Food Safety
Regulatory Compliance
Microsoft Office
Equipment Maintenance

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