Find work in Canada.

357,523 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
Director of Operations
Industrial Electric Manufacturing
Surrey, BC
…safety, quality, delivery, cost, productivity, capacity, and team development across the assigned product…
Added 54 mins ago
Technical Account Manager Associate II, Google Cloud Consulting
Google
Toronto, ON
Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand…
Added 54 mins ago
Technical Account Manager I, Google Cloud Consulting
Google
Toronto, ON
Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand…
Added 54 mins ago
HE
Executive Chef
Hotel Equities Group, LLC
Guelph, ON
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Executive Chef for the Delta Hotels Guelph Conference…
Added 54 mins ago
HE
Executive Housekeeper
Hotel Equities Group, LLC
Canmore, AB
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking an experienced and service-driven Executive Housekeeper to lead our housekeeping team.
Added 1 hour ago
RH
Director of Finance
Robert Half
AB · Alberta, Canada
- Full-time
Serve as a trusted advisor to executive leadership, translating financial and operational performance into actionable business insights.
Added 1 hour ago
RP
Account Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking an Account Manager to drive revenue growth through new business development and strategic account management. This role is responsible for identifying new…
Added 1 hour ago
S
Customer Success Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Added 1 hour ago
C
Program Manager - Retail Technology
Cogniify
Vancouver, BC
- $175,000 to $183,000 CAD / year
- Full-time
Work closely with retail business, product, research and IT stakeholders across Vancouver, Seattle and Portland, as well as an offshore development team in India.
Added 1 hour ago
PB
Senior SEO Strategist
Powered by search
Remote, Canada
- Full-time
- Remote
We're looking for an SEO Strategist who can lead client conversations, turn SEO complexity into clear business recommendations, and confidently explain what matters, why it matters, and…
Added 2 hours ago
K
Senior Manager, Transaction Services
KPMG
Vancouver, BC
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 4 hours ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
"Ask Me Anything" with the Executive Committee
Added 4 hours ago
H
B2B Sales Executive
Hamster
NB · New Brunswick, Canada
- Full-time
Hamster Workplace Solutions is looking for a B2B Sales Executive to develop new business and grow customer relationships across office supplies, janitorial and sanitation, technology,…
Added 4 hours ago
IC
Retail Strategy Leader - Global Consumer and Gaming Marketing
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
…execution. The role drives retail marketing alignment, supports the development of scalable programs and playbooks, and partners closely with regional retail marketers and retail account…
Added 4 hours ago
ZL
[SCFD2MWC] AI Architect
ZettaMine Labs Pvt. Ltd.
Canada
- Full-time
…and Customer Servicing. The architect will work closely with business, risk, and technology…
Added 4 hours ago
C
Senior Product Line Manager
Confidential
Ottawa, ON
- Full-time
…that combines technology leadership, customer engagement, and business…
Added 5 hours ago
FH
VP of Design
Fashion Heaven Inc.
Toronto, ON
- Full-time
We are hiring a VP of Design & Product Development based in Toronto to lead the product vision at a premium Canadian outdoor lifestyle brand with a cult following.
Added 5 hours ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 5 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 5 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 6 hours ago
SP
Account Executive - Public Sector
Salesforce Partner Canada
Fairview, AB
- Full-time
As an Account Executive selling in a Core role, you will be selling Salesforce Core solutions into Alberta Provincial Government agencies, ministries, and organizations across the province.…
Added 6 hours ago
Strategic Partner Manager, Data Strength, Global Channel Partners
Google
Toronto, ON
10 years of experience in partner management, business development, or sales.
Added 7 hours ago
Chef De Cuisine
Rosewood Hotel Group
Vancouver, BC
Meet with Executive Chef to review schedules, assignments, anticipated business levels, changes and other information pertinent to the job performance.
Added 8 hours ago
A
Director of Product
AutoTrader.ca
Toronto, ON
- Full-time
We’re looking for a Director of Product to lead a significant product area within our Canadian fintech business.
Added 9 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…

Closed listing

Sobeys

Head of E-Commerce Operations

Pointe-Claire, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Ready to Make an Impact?

We are looking for an experienced and forward-thinking leader to join our E-Commerce team as Head of E-Commerce Operations.

In this highly visible leadership role, you will shape and lead the end-to-end operational strategy for our e-commerce business. You will oversee our automated customer fulfilment centres, centralized customer contact centre and delivery operations, ensuring we consistently deliver an exceptional experience for our customers while achieving our operational and financial commitments.

You will lead complex, technology-enabled operations across Canada, build strong and capable teams, and work closely with partners across Sobeys, Empire and Ocado to strengthen performance and support the continued growth of our e-commerce business.

Here’s Where You’ll Be Focusing

Build, lead and develop high-performing operations and teams, creating a customer-centric culture, strengthening leadership depth and maintaining workforce stability.
Develop and execute the centralized contact centre strategy, operating model and service standards to ensure customer concerns, refunds and service recovery are managed promptly and effectively.
Lead the operational performance of highly automated e-commerce customer fulfilment centres across Canada, with accountability for service, capacity, productivity, cost management and financial outcomes.
Lead delivery and fleet operations, with accountability for service, efficiency, delivery-promise performance, last-mile quality and customer experience.
Deliver against e-commerce P&L commitments, key financial targets and operational performance measures across fulfilment centres, contact centre and delivery operations.
Establish national logistics, delivery and operating standards that support a consistent customer experience and scalable growth across banners, geographies and fulfilment channels.
Translate the e-commerce roadmap into clear operational deliverables, milestones and performance expectations, ensuring business decisions are executable and aligned to customer and financial outcomes.
Use data, operational insights and structured problem-solving to improve service, labour productivity, capacity, availability, inventory performance and cost management.
Build effective partnerships across customer service, operations, logistics, health and safety, food safety, merchandising, category management, marketing, human resources, finance and technology to deliver shared business priorities.
Manage strategic partner performance, including Ocado and other technology, logistics and service partners, to drive issue resolution, continuous improvement and shared business outcomes.
Build operational resilience through robust peak planning, contingency management and incident response processes for weather events, system disruptions, capacity constraints and seasonal demand spikes.
Ensure strong health and safety, food safety, regulatory compliance and cold-chain standards across all operational activities.

What You Have To Offer

12+ years of progressive leadership experience in operations, e-commerce, retail, supply chain, fulfilment, logistics, customer service or a similarly complex, technology-enabled operating environment.
5+ years leading large, multi-site or national teams, ideally across fulfilment, delivery, contact centre, store operations or distribution operations.
Experience operating in a grocery, retail, consumer goods, supply chain, logistics or technology-enabled service environment is strongly preferred.
Demonstrated experience building, launching, scaling or operating automated fulfilment or distribution centres.
Experience leading customer contact centre operations, delivery operations and fleet management.
Strong financial and commercial acumen, including experience managing operating costs, budgets, productivity, business performance and P&L commitments.
Experience leading large-scale operational transformation, including operating model changes, business scaling, process redesign and change management.
Strong experience in labour planning, workforce management, scheduling, productivity improvement and operational capacity planning.
Demonstrated ability to manage strategic vendors and partners, including performance governance, issue resolution and continuous improvement.
Strong understanding of food safety, health and safety, regulatory compliance and quality standards in a grocery, retail, fulfilment or distribution environment.
A proven ability to build, engage and develop diverse, high-performing teams.
Strong strategic thinking, logical problem-solving and decision-making capabilities.
Experience working across multiple functions and influencing senior stakeholders in a complex, matrixed organization.
Proven ability to translate complex operational performance, risks and trade-offs into clear executive-level recommendations and updates.
A customer-first mindset and a strong understanding of how operational decisions affect service, loyalty and business performance.
Experience leading through peak periods, operational incidents, service disruptions or other high-pressure operating environments.
Post-secondary education in business, operations, supply chain, engineering or a related discipline is preferred; equivalent progressive leadership experience will also be considered.
MBA, operations, supply chain or continuous improvement certification would be considered an asset.
Experience with the Ocado Smart Platform, automated grocery fulfilment, digital commerce, marketplaces, last-mile delivery, contact centre operations or comparable technologies would be considered an asset.

You Will

How You Will Lead:

Set clear expectations and create accountability for results.
Build a customer-centric culture grounded in service, reliability, safety and continuous improvement.
Engage, empower and develop teams to perform at their best.
Build leadership depth through succession planning, coaching and development of high-potential site, contact centre and delivery leaders.
Collaborate across functions to solve complex business challenges and align teams around shared priorities.
Lead with an enterprise mindset, balancing customer experience, operational feasibility, team capacity and financial outcomes.
Champion innovation, disciplined execution and new ways of working.
Bring clarity to complex, cross-functional decisions by communicating trade-offs and measurable outcomes.

How Success Will Be Measured

Success in this role will be reflected through:

Customer satisfaction, retention and service recovery outcomes.
On-time delivery, delivery-promise performance and drops per vehicle.
Contact centre performance, including customer contacts per order and resolution effectiveness.
Delivery-fleet performance, last-mile quality and operating efficiency.
Operating-cost, SG&A, labour productivity and cost-per-order management.
Achievement of revenue, project-budget and e-commerce P&L commitments.
Progress against the e-commerce roadmap and key operational milestones.
Strategic partner performance and progress against continuous improvement plans.
Health and safety performance, including safety incidents and compliance outcomes.
Peak-period readiness and operational resilience.
Team capability, engagement, succession coverage and workforce stability.

Why Join Us?

This is an opportunity to lead one of the most important and complex areas of our growing e-commerce business. You will have the ability to influence how we serve customers across Canada, shape the future of our operational network and develop the teams and capabilities required to support our long-term growth.

We welcome applications from internal candidates who bring strong enterprise knowledge, a passion for serving customers and the leadership capability to deliver results at scale.

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

About employer

More about this job

Responsibilities

Lead the national e-commerce operating strategy across automated fulfilment centres, the centralized contact centre, and delivery and fleet operations, with accountability for customer experience, service, safety, productivity, costs, and P&L results. Build high-performing teams, establish scalable operating standards, manage strategic partners, and translate the e-commerce roadmap into measurable operational outcomes.

Requirements

Requires 12+ years of progressive leadership experience and 5+ years leading large, multi-site or national teams in operations, e-commerce, retail, supply chain, logistics, customer service, or a comparable environment. Candidates should bring experience with automated fulfilment, contact centres, delivery operations, financial and workforce management, transformation, partner governance, compliance, and cross-functional leadership; post-secondary education in a related field is preferred.

Skills

E-Commerce Operations
Operational Strategy
Multi-Site Leadership
Automated Fulfilment
Contact Centre Operations
Delivery And Fleet Operations
P&L Management
Financial And Commercial Acumen
Labour Planning
Workforce Management
Capacity Planning
Operational Transformation
Vendor And Partner Management
Food Safety And Regulatory Compliance
Continuous Improvement
Executive Communication

Benefits

Health And Dental Benefits
Retirement And Savings Programs
Employee Share Ownership Plan
In-Store Discount
Virtual Healthcare
Employee And Family Assistance Program
Learning And Development Opportunities
Parental Leave Top-Up
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Automated Fulfilment Centres
Ocado Smart Platform
Customer Contact Centre
Last-Mile Delivery
Fleet Management
Supply Chain
Logistics
P&L
Operating Costs
Labour Productivity
Workforce Management
Capacity Planning
Inventory Performance
Operating Model
Operational Transformation
Change Management
Vendor Governance
Continuous Improvement
Peak Planning
Incident Response
Food Safety
Health And Safety
Cold-Chain Standards
Customer Service Recovery
Delivery-Promise Performance
Executive Recommendations
Succession Planning
Grocery Retail

Report this job