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Added 5 mins ago
Senior Account Manager, LCS, Auto
Google
Toronto, ON
Experience in campaign management and performance advertising using the Google Ads platform, and search/YouTube advertising.
Added 5 mins ago
DC
Electrical Engineer
Dillon Consulting Limited
Halifax, NS
- Full-time
Design calculations such as load analysis and calculations, Voltage drop, equipment sizing, bus/cable tray support loading, conduit and wire sizing.
Added 18 mins ago
GE
E Commerce Digital Coordinator
Gerrie Electric Wholesale Ltd.
Burlington, ON
- $50,000 to $60,000 CAD / year
- Contract
Combines E-Commerce, product data management, and technical capability with strong attention to detail and a process-driven mindset to support accurate, efficient digital operations.
Added 18 mins ago
LH
AI Augmented Quality Assurance Analyst I
LGI Healthcare Solutions
Montreal, QC
- Full-time
Use approved AI tools to support scenario design, requirements analysis, test-data generation or analysis, defect investigation, and results synthesis;
Added 36 mins ago
IF
Student - Data Science, Modeling and AI
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you passionate about data science, predictive modeling, or artificial intelligence? Do you want to contribute to an organization whose purpose is to help clients feel confident and…
Added 36 mins ago
IF
Data Engineer, Investments
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Data Engineer, you will play a key role in the design, industrialization, and optimization of modern data pipelines on the Google Cloud platform. You will actively contribute to…
Added 36 mins ago
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Business Improvement Advisor
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- $66,862 to $115,371 CAD / year
- Full-time
Design and develop practical low-code solutions and related tools, including Power Platform, automation technologies, and artificial intelligence tools, to quickly address business needs…
Added 36 mins ago
IF
Sales Associate
iA Financial Group
Toronto, ON
- Full-time
Use Salesforce to manage business relationships, document activities, identify opportunities, support strategic prospecting, and contribute to sales growth.
Added 36 mins ago
AP
Human Resources Internship - 12 months
Atura Power
Oakville, ON
- Internship
Using your strong attention to detail to support data entry for HR metrics and creating reports on employee statistics
Added 50 mins ago
SA
Senior Application Support Engineer (Trading & Market Data)
Solactive AG
Toronto, ON
- Full-time
We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support…
Added 1 hour ago
E
Manager, Application Support - 26384
Enverus
Calgary, AB
- Full-time
Analyze support trends and business data to identify opportunities for continuous improvement and informed decision-making.
Added 2 hours ago
KI
Architect, Machine Learning (Principal Scientist)
Kinaxis Inc.
Canada
- Full-time
…supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster,…
Added 2 hours ago
Senior Security Engineer, Threat Response
Asana
Vancouver, BC
Hands-on experience investigating software supply chain threats, with fluency in auditing modern developer ecosystems (e.g., npm, PyPI), build logs, and CI/CD pipelines.
Added 2 hours ago
AM
Senior Vendor Technology Program Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD's Data Center Platform Engineering Group (DPEG) - Vendor Technology Enablement Team is designing, developing, and delivering innovative technology infrastructure enabling the digital…
Added 2 hours ago
AI
Senior React Native Developer
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
Support the four self-sufficiency exercises during hypercare (deploy hotfix, onboard from KB, restore during simulated P1, extend using established patterns).
Added 2 hours ago
UO
Marketing Specialist I (Web)
University of Waterloo
Waterloo, ON
- Full-time
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 2 hours ago
T
Enterprise Business Development Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Google Cloud Platform team helps large enterprise customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software…
Added 3 hours ago
M
Senior Routing Engine Developer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 3 hours ago
SP
RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
Key responsibilities include promoting the value of Salesforce Agentforce for AI-driven automation and the Core Platform for CRM efficiency, while advancing Customer 360 (C360) solutions…
Added 3 hours ago
A
Sales Development Representative Manager
Autocash.ai
Canada
- Full-time
AutoCash.ai is an innovative fintech platform helping companies transform how they manage cash flow, liquidity, and working capital.
Added 4 hours ago
EG
Développeur(-euse) de logiciels sénior(e) (contenu) / Senior Software Development Engineer
Expedia Group
Montreal, QC · Canada - Quebec - Montreal
- Full-time
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added 4 hours ago
B
Senior Copywriter
Burson
Toronto, ON
- Full-time
…leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic…
Added 4 hours ago
CP
Full Stack Solutions Developer
CAAT Pension Plan
Toronto, ON · Head Office
- Full-time
We are seeking a Full Stack Solution Developer for our Pension Solutions team. Reporting to the Manager, Enterprise Automation, the Full Stack Solutions Developer will collaborate closely…
Added 4 hours ago
Software Engineer, Web3 Backend
Robinhood
Toronto, ON
As a Software Engineer, you’ll build and own backend services, infrastructure, and data systems that support Robinhood’s next-generation crypto, web3, and wallet offerings. You’ll develop…
Added 4 hours ago
S
Senior Software Developer
SOTI
Mississauga, ON
- Full-time
It all started with a classic story about one developer’s vision. In 1995, Carl Rodrigues, President and CEO of SOTI, has developed solutions for managing mobile device screens from a…

Sobeys

Head of E-Commerce Operations

Pointe-Claire, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Ready to Make an Impact?

We are looking for an experienced and forward-thinking leader to join our E-Commerce team as Head of E-Commerce Operations.

In this highly visible leadership role, you will shape and lead the end-to-end operational strategy for our e-commerce business. You will oversee our automated customer fulfilment centres, centralized customer contact centre and delivery operations, ensuring we consistently deliver an exceptional experience for our customers while achieving our operational and financial commitments.

You will lead complex, technology-enabled operations across Canada, build strong and capable teams, and work closely with partners across Sobeys, Empire and Ocado to strengthen performance and support the continued growth of our e-commerce business.

Here’s Where You’ll Be Focusing

Build, lead and develop high-performing operations and teams, creating a customer-centric culture, strengthening leadership depth and maintaining workforce stability.
Develop and execute the centralized contact centre strategy, operating model and service standards to ensure customer concerns, refunds and service recovery are managed promptly and effectively.
Lead the operational performance of highly automated e-commerce customer fulfilment centres across Canada, with accountability for service, capacity, productivity, cost management and financial outcomes.
Lead delivery and fleet operations, with accountability for service, efficiency, delivery-promise performance, last-mile quality and customer experience.
Deliver against e-commerce P&L commitments, key financial targets and operational performance measures across fulfilment centres, contact centre and delivery operations.
Establish national logistics, delivery and operating standards that support a consistent customer experience and scalable growth across banners, geographies and fulfilment channels.
Translate the e-commerce roadmap into clear operational deliverables, milestones and performance expectations, ensuring business decisions are executable and aligned to customer and financial outcomes.
Use data, operational insights and structured problem-solving to improve service, labour productivity, capacity, availability, inventory performance and cost management.
Build effective partnerships across customer service, operations, logistics, health and safety, food safety, merchandising, category management, marketing, human resources, finance and technology to deliver shared business priorities.
Manage strategic partner performance, including Ocado and other technology, logistics and service partners, to drive issue resolution, continuous improvement and shared business outcomes.
Build operational resilience through robust peak planning, contingency management and incident response processes for weather events, system disruptions, capacity constraints and seasonal demand spikes.
Ensure strong health and safety, food safety, regulatory compliance and cold-chain standards across all operational activities.

What You Have To Offer

12+ years of progressive leadership experience in operations, e-commerce, retail, supply chain, fulfilment, logistics, customer service or a similarly complex, technology-enabled operating environment.
5+ years leading large, multi-site or national teams, ideally across fulfilment, delivery, contact centre, store operations or distribution operations.
Experience operating in a grocery, retail, consumer goods, supply chain, logistics or technology-enabled service environment is strongly preferred.
Demonstrated experience building, launching, scaling or operating automated fulfilment or distribution centres.
Experience leading customer contact centre operations, delivery operations and fleet management.
Strong financial and commercial acumen, including experience managing operating costs, budgets, productivity, business performance and P&L commitments.
Experience leading large-scale operational transformation, including operating model changes, business scaling, process redesign and change management.
Strong experience in labour planning, workforce management, scheduling, productivity improvement and operational capacity planning.
Demonstrated ability to manage strategic vendors and partners, including performance governance, issue resolution and continuous improvement.
Strong understanding of food safety, health and safety, regulatory compliance and quality standards in a grocery, retail, fulfilment or distribution environment.
A proven ability to build, engage and develop diverse, high-performing teams.
Strong strategic thinking, logical problem-solving and decision-making capabilities.
Experience working across multiple functions and influencing senior stakeholders in a complex, matrixed organization.
Proven ability to translate complex operational performance, risks and trade-offs into clear executive-level recommendations and updates.
A customer-first mindset and a strong understanding of how operational decisions affect service, loyalty and business performance.
Experience leading through peak periods, operational incidents, service disruptions or other high-pressure operating environments.
Post-secondary education in business, operations, supply chain, engineering or a related discipline is preferred; equivalent progressive leadership experience will also be considered.
MBA, operations, supply chain or continuous improvement certification would be considered an asset.
Experience with the Ocado Smart Platform, automated grocery fulfilment, digital commerce, marketplaces, last-mile delivery, contact centre operations or comparable technologies would be considered an asset.

You Will

How You Will Lead:

Set clear expectations and create accountability for results.
Build a customer-centric culture grounded in service, reliability, safety and continuous improvement.
Engage, empower and develop teams to perform at their best.
Build leadership depth through succession planning, coaching and development of high-potential site, contact centre and delivery leaders.
Collaborate across functions to solve complex business challenges and align teams around shared priorities.
Lead with an enterprise mindset, balancing customer experience, operational feasibility, team capacity and financial outcomes.
Champion innovation, disciplined execution and new ways of working.
Bring clarity to complex, cross-functional decisions by communicating trade-offs and measurable outcomes.

How Success Will Be Measured

Success in this role will be reflected through:

Customer satisfaction, retention and service recovery outcomes.
On-time delivery, delivery-promise performance and drops per vehicle.
Contact centre performance, including customer contacts per order and resolution effectiveness.
Delivery-fleet performance, last-mile quality and operating efficiency.
Operating-cost, SG&A, labour productivity and cost-per-order management.
Achievement of revenue, project-budget and e-commerce P&L commitments.
Progress against the e-commerce roadmap and key operational milestones.
Strategic partner performance and progress against continuous improvement plans.
Health and safety performance, including safety incidents and compliance outcomes.
Peak-period readiness and operational resilience.
Team capability, engagement, succession coverage and workforce stability.

Why Join Us?

This is an opportunity to lead one of the most important and complex areas of our growing e-commerce business. You will have the ability to influence how we serve customers across Canada, shape the future of our operational network and develop the teams and capabilities required to support our long-term growth.

We welcome applications from internal candidates who bring strong enterprise knowledge, a passion for serving customers and the leadership capability to deliver results at scale.

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

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More about this job

Responsibilities

Lead the national e-commerce operating strategy across automated fulfilment centres, the centralized contact centre, and delivery and fleet operations, with accountability for customer experience, service, safety, productivity, costs, and P&L results. Build high-performing teams, establish scalable operating standards, manage strategic partners, and translate the e-commerce roadmap into measurable operational outcomes.

Requirements

Requires 12+ years of progressive leadership experience and 5+ years leading large, multi-site or national teams in operations, e-commerce, retail, supply chain, logistics, customer service, or a comparable environment. Candidates should bring experience with automated fulfilment, contact centres, delivery operations, financial and workforce management, transformation, partner governance, compliance, and cross-functional leadership; post-secondary education in a related field is preferred.

Skills

E-Commerce Operations
Operational Strategy
Multi-Site Leadership
Automated Fulfilment
Contact Centre Operations
Delivery And Fleet Operations
P&L Management
Financial And Commercial Acumen
Labour Planning
Workforce Management
Capacity Planning
Operational Transformation
Vendor And Partner Management
Food Safety And Regulatory Compliance
Continuous Improvement
Executive Communication

Benefits

Health And Dental Benefits
Retirement And Savings Programs
Employee Share Ownership Plan
In-Store Discount
Virtual Healthcare
Employee And Family Assistance Program
Learning And Development Opportunities
Parental Leave Top-Up
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Automated Fulfilment Centres
Ocado Smart Platform
Customer Contact Centre
Last-Mile Delivery
Fleet Management
Supply Chain
Logistics
P&L
Operating Costs
Labour Productivity
Workforce Management
Capacity Planning
Inventory Performance
Operating Model
Operational Transformation
Change Management
Vendor Governance
Continuous Improvement
Peak Planning
Incident Response
Food Safety
Health And Safety
Cold-Chain Standards
Customer Service Recovery
Delivery-Promise Performance
Executive Recommendations
Succession Planning
Grocery Retail

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