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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…Nguyen and Basile Tessier-Cloutier, the clinician-scientists who lead the program, the incumbent is responsible for the scientific and operational management of the program’s portfolio of…
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Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Prepare and lead institutional, sponsor and health agencies monitoring and audits.
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Participate in the planning and coordination of in-person Network events, taking the lead in advocating for and ensuring the needs and perspectives of public partners and people with…
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Discovery Program - Operations
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
In this role, you will have the opportunity to lead the execution of small projects. Each day, you will ensure that all related activities are executed in accordance with procedures,…
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
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Excess Soil Specialist – Transit Project
SYSTRA
Toronto, ON
- Full-time
Reporting to the Environmental Head and Part of a large Rail & Transit Project, Systra is looking for a Soils Specialist for the team.
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Supervisor- Asset Management
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Contract
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Added 36 mins ago
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Technical Lead – IVR & Contact Center Applications
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Lead the design, development, implementation, and support of IVR and Contact Center applications.
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WI
Vice President, Rail & Transit, Western Canada
WSP in Canada
BC · British Columbia, Canada
- Full-time
…contributing to WSP’s Global Rail & Transit leadership team. You will lead a growing practice of more than 100 professionals, oversee a significant P&L portfolio, and drive sustainable…
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Proj Financial Controller EPMO
Workplace Safety and Insurance Board (WSIB)
ON · Ontario, Canada
- Full-time
We're looking for a Project Financial Controller to join our Corporate Project Finance team. This is an exciting opportunity for a collaborative and analytically minded finance professional…
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Communication Specialist, BORN - Permanent Full-Time (1.0)
CHEO
Ottawa, ON
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NTT DATA Services
Toronto, ON
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SENIOR ENTERPRISE TECHNOLOGY PROCUREMENT & CONTRACT SPECIALIST
City of Toronto
Toronto, ON
…into business cases and continues to support the client in the project inception and delivery stages, through ongoing management and…
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Hamilton, ON
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Project Management / Implementation (lead, facilitate, educate and work collaboratively with stakeholders and project team members; mitigate risk associated with project timelines & course…
Added 1 hour ago
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Environmental Intermediate Field Technician
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Calgary, AB
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…prepare factual reports under the direction of an Environmental Project Manager. This position supports Remediation, Reclamation, or Natural Sciences projects located in Northeast, BC and…
Added 1 hour ago
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Calgary, AB
- Full-time
…responsible for providing Estimating services to aid and support the Project Development, Operations and Estimating departments. The Senior Estimator will be part of the Estimating and…
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Construction Estimator
West Sixth Construction Inc.
Fort St. John, BC
- Full-time
…seeking a talented Construction Estimator to help formalize and lead our estimating function, playing a key role in our next phase of…
Added 1 hour ago
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Production Manager
Synectics Inc.
Windsor, ON
- $65,000 to $80,000 CAD / year
- Full-time
Take ownership of production project timelines and ensure projects remain on schedule.
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Civil Engineer - Design and Project Management, Urban Infrastructure, Greater Montreal Area
JobsMedia.io
Montreal, QC
- Full-time
Reporting to the Service Director, the successful candidate will act as the lead designer and project manager for urban infrastructure projects.
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Project Manager (Industrial Engineering)
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We are looking for a Project Manager passionate about continuous improvement to join a team of professionals dedicated to optimizing production sites. You will be at the heart of lean…
Added 1 hour ago
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PT Learning OCM Partner
Roche
Mississauga, ON
- Full-time
…manufacturing network and global functions. In this role, you will lead the strategic shift to a modern Hub & Spoke operational model while steering our ongoing cultural evolution toward…
Added 1 hour ago
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Senior Communications Manager
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- Full-time
…identifying a theory of change and designing a path that will lead to securing stronger environmental protections. The communications manager will design and deliver effective…
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Forest Gardens Farm Team
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Mississauga, ON
- Full-time
As one of our Supervisors, Forestry Maintenance & Operations, you will lead an award-winning team of arborists and forestry technicians that deliver tree care services safely and…
Added 1 hour ago
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Sales Manager
Synectics Inc.
Oakville, ON
- $70,000 to $75,000 CAD / year
- Full-time
Backed by an established organization with extensive technical expertise, project experience, and a strong sales and representative network across North America, we are expanding our…

Sobeys

Head of E-Commerce Operations

Pointe-Claire, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Ready to Make an Impact?

We are looking for an experienced and forward-thinking leader to join our E-Commerce team as Head of E-Commerce Operations.

In this highly visible leadership role, you will shape and lead the end-to-end operational strategy for our e-commerce business. You will oversee our automated customer fulfilment centres, centralized customer contact centre and delivery operations, ensuring we consistently deliver an exceptional experience for our customers while achieving our operational and financial commitments.

You will lead complex, technology-enabled operations across Canada, build strong and capable teams, and work closely with partners across Sobeys, Empire and Ocado to strengthen performance and support the continued growth of our e-commerce business.

Here’s Where You’ll Be Focusing

Build, lead and develop high-performing operations and teams, creating a customer-centric culture, strengthening leadership depth and maintaining workforce stability.
Develop and execute the centralized contact centre strategy, operating model and service standards to ensure customer concerns, refunds and service recovery are managed promptly and effectively.
Lead the operational performance of highly automated e-commerce customer fulfilment centres across Canada, with accountability for service, capacity, productivity, cost management and financial outcomes.
Lead delivery and fleet operations, with accountability for service, efficiency, delivery-promise performance, last-mile quality and customer experience.
Deliver against e-commerce P&L commitments, key financial targets and operational performance measures across fulfilment centres, contact centre and delivery operations.
Establish national logistics, delivery and operating standards that support a consistent customer experience and scalable growth across banners, geographies and fulfilment channels.
Translate the e-commerce roadmap into clear operational deliverables, milestones and performance expectations, ensuring business decisions are executable and aligned to customer and financial outcomes.
Use data, operational insights and structured problem-solving to improve service, labour productivity, capacity, availability, inventory performance and cost management.
Build effective partnerships across customer service, operations, logistics, health and safety, food safety, merchandising, category management, marketing, human resources, finance and technology to deliver shared business priorities.
Manage strategic partner performance, including Ocado and other technology, logistics and service partners, to drive issue resolution, continuous improvement and shared business outcomes.
Build operational resilience through robust peak planning, contingency management and incident response processes for weather events, system disruptions, capacity constraints and seasonal demand spikes.
Ensure strong health and safety, food safety, regulatory compliance and cold-chain standards across all operational activities.

What You Have To Offer

12+ years of progressive leadership experience in operations, e-commerce, retail, supply chain, fulfilment, logistics, customer service or a similarly complex, technology-enabled operating environment.
5+ years leading large, multi-site or national teams, ideally across fulfilment, delivery, contact centre, store operations or distribution operations.
Experience operating in a grocery, retail, consumer goods, supply chain, logistics or technology-enabled service environment is strongly preferred.
Demonstrated experience building, launching, scaling or operating automated fulfilment or distribution centres.
Experience leading customer contact centre operations, delivery operations and fleet management.
Strong financial and commercial acumen, including experience managing operating costs, budgets, productivity, business performance and P&L commitments.
Experience leading large-scale operational transformation, including operating model changes, business scaling, process redesign and change management.
Strong experience in labour planning, workforce management, scheduling, productivity improvement and operational capacity planning.
Demonstrated ability to manage strategic vendors and partners, including performance governance, issue resolution and continuous improvement.
Strong understanding of food safety, health and safety, regulatory compliance and quality standards in a grocery, retail, fulfilment or distribution environment.
A proven ability to build, engage and develop diverse, high-performing teams.
Strong strategic thinking, logical problem-solving and decision-making capabilities.
Experience working across multiple functions and influencing senior stakeholders in a complex, matrixed organization.
Proven ability to translate complex operational performance, risks and trade-offs into clear executive-level recommendations and updates.
A customer-first mindset and a strong understanding of how operational decisions affect service, loyalty and business performance.
Experience leading through peak periods, operational incidents, service disruptions or other high-pressure operating environments.
Post-secondary education in business, operations, supply chain, engineering or a related discipline is preferred; equivalent progressive leadership experience will also be considered.
MBA, operations, supply chain or continuous improvement certification would be considered an asset.
Experience with the Ocado Smart Platform, automated grocery fulfilment, digital commerce, marketplaces, last-mile delivery, contact centre operations or comparable technologies would be considered an asset.

You Will

How You Will Lead:

Set clear expectations and create accountability for results.
Build a customer-centric culture grounded in service, reliability, safety and continuous improvement.
Engage, empower and develop teams to perform at their best.
Build leadership depth through succession planning, coaching and development of high-potential site, contact centre and delivery leaders.
Collaborate across functions to solve complex business challenges and align teams around shared priorities.
Lead with an enterprise mindset, balancing customer experience, operational feasibility, team capacity and financial outcomes.
Champion innovation, disciplined execution and new ways of working.
Bring clarity to complex, cross-functional decisions by communicating trade-offs and measurable outcomes.

How Success Will Be Measured

Success in this role will be reflected through:

Customer satisfaction, retention and service recovery outcomes.
On-time delivery, delivery-promise performance and drops per vehicle.
Contact centre performance, including customer contacts per order and resolution effectiveness.
Delivery-fleet performance, last-mile quality and operating efficiency.
Operating-cost, SG&A, labour productivity and cost-per-order management.
Achievement of revenue, project-budget and e-commerce P&L commitments.
Progress against the e-commerce roadmap and key operational milestones.
Strategic partner performance and progress against continuous improvement plans.
Health and safety performance, including safety incidents and compliance outcomes.
Peak-period readiness and operational resilience.
Team capability, engagement, succession coverage and workforce stability.

Why Join Us?

This is an opportunity to lead one of the most important and complex areas of our growing e-commerce business. You will have the ability to influence how we serve customers across Canada, shape the future of our operational network and develop the teams and capabilities required to support our long-term growth.

We welcome applications from internal candidates who bring strong enterprise knowledge, a passion for serving customers and the leadership capability to deliver results at scale.

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

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More about this job

Responsibilities

Lead the national e-commerce operating strategy across automated fulfilment centres, the centralized contact centre, and delivery and fleet operations, with accountability for customer experience, service, safety, productivity, costs, and P&L results. Build high-performing teams, establish scalable operating standards, manage strategic partners, and translate the e-commerce roadmap into measurable operational outcomes.

Requirements

Requires 12+ years of progressive leadership experience and 5+ years leading large, multi-site or national teams in operations, e-commerce, retail, supply chain, logistics, customer service, or a comparable environment. Candidates should bring experience with automated fulfilment, contact centres, delivery operations, financial and workforce management, transformation, partner governance, compliance, and cross-functional leadership; post-secondary education in a related field is preferred.

Skills

E-Commerce Operations
Operational Strategy
Multi-Site Leadership
Automated Fulfilment
Contact Centre Operations
Delivery And Fleet Operations
P&L Management
Financial And Commercial Acumen
Labour Planning
Workforce Management
Capacity Planning
Operational Transformation
Vendor And Partner Management
Food Safety And Regulatory Compliance
Continuous Improvement
Executive Communication

Benefits

Health And Dental Benefits
Retirement And Savings Programs
Employee Share Ownership Plan
In-Store Discount
Virtual Healthcare
Employee And Family Assistance Program
Learning And Development Opportunities
Parental Leave Top-Up
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Automated Fulfilment Centres
Ocado Smart Platform
Customer Contact Centre
Last-Mile Delivery
Fleet Management
Supply Chain
Logistics
P&L
Operating Costs
Labour Productivity
Workforce Management
Capacity Planning
Inventory Performance
Operating Model
Operational Transformation
Change Management
Vendor Governance
Continuous Improvement
Peak Planning
Incident Response
Food Safety
Health And Safety
Cold-Chain Standards
Customer Service Recovery
Delivery-Promise Performance
Executive Recommendations
Succession Planning
Grocery Retail

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