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Added just now
Deli - Clerk Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added just now
Meat - Assistant Department Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added just now
Customer Service Specialist - Permitting
The City of Red Deer
Red Deer, AB
…and a regional reach of over 300,000, it’s a growing hub for business, services, and…
Added 16 mins ago
Retail Print & Services Supervisor
Staples Retail
Calgary, AB
Full-time
…sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also…
Added 16 mins ago
Retail Assistant Manager
Staples Inc.
Markham, ON
Full-time
…curiosity and a solutions mindset to build relationships and drive business…
Added 16 mins ago
Retail Sales Supervisor
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Calgary, AB
Full-time
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Added 16 mins ago
Business Systems Engineer Intern, Finance Technology (Summer 2027)
Lyft
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$40 to $43 CAD / hour
Experience with business intelligence tools and building reports or dashboards
Added 29 mins ago
Associate Director, Product Owner (Toronto)
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Full-time
…join Shared Technology Services (STS), a team that connects business needs, product strategy, and technology to deliver capabilities that internal teams and external clients rely on. In…
Added 29 mins ago
Industry Marketing Manager NORAM
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Full-time
Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to…
Added 29 mins ago
EHS Manager
Veolia | North America
Oakville, ON
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…transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges…
Added 31 mins ago
Bilingual ADP Sales Manager
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Toronto, ON · Montreal, QC · Quebec, QC · ON · Sun Life Montreal Metcalfe
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…support advisor success while fostering professional growth and business…
Added 31 mins ago
Director, Tax and Estate Planning
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Vancouver, BC · AB · BC · British Columbia Telecommuters
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…estate planning, wealth planning, risk management planning, and business succession and continuation…
Added 31 mins ago
Senior Data Scientist
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Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
…Analytics COE organization, the Data Science COE supports Canadian business units in their journey to leverage data and analytics as a foundational pillar in delivering business…
Added 31 mins ago
Senior Manager, Institutional Sales Enablement
Sun Life
Toronto, ON · Montreal, QC · Vancouver, BC · Calgary, AB · Sun Life Toronto One York
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…leverages technology to improve sales workflows, and equips the business to support plan sponsors, group advisors, consultants, and other institutional investment audiences more…
Added 31 mins ago
Product Strategy Senior Advisor – 12 months Contract - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
Full-time
The role translates market, client and business insights into clear product strategies, roadmaps, value propositions and recommendations for leadership. A key function is partnering with…
Added 31 mins ago
Executive Assistant to VC & MD
CIBC
Toronto, ON
Full-time
…job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the…
Added 31 mins ago
Sr. Financial Advisor CIRO-ID (Urban)
CIBC
Toronto, ON
Full-time
Business development - Deeply understand your local market and potential client base to create sales plan that will convert leads into new clients. Use your strong relationship building and…
Added 31 mins ago
Sr. Manager & Team Lead, Business Banking
CIBC
Tecumseh, ON
Full-time
As the Senior Manager & Team Lead, Business Banking you’ll responsible for building, developing and leading a team of Relationship Managers, Business Advisors and/or Associate Business…
Added 31 mins ago
Senior HR Reporting Analyst
FortisBC
Surrey, BC
Minimum of 3 years relevant experience in HR reporting, workforce analytics, HRIS and business intelligence
Added 31 mins ago
Interim Coverage Seller
Grainger Businesses
Montreal, QC · SAINT-LAURENT, Queb
…existing or other regions, as well as covered accounts where the business dictates a need for additional sales…
Added 31 mins ago
Chief of Staff
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
…opportunity for a rigorous generalist who wants to learn the business from the inside-out, then move into an operating role within Stelumar. The operating job at the end is the point of the…
Added 31 mins ago
IT Project Manager
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
Provide both business and technical teams with feedback, encouragement and advice.
Added 31 mins ago
Program Manager, Data Governance Technology
Recrute Action
Toronto, ON
Contract
…products. This opportunity offers the chance to work across business and technology teams, support strategic priorities, and drive the adoption of governance practices that create business…
Added 31 mins ago
Senior Specialist, Customer Success
Mastercard
Toronto, ON
Full-time
…geographies with a tailored portfolio of solutions to address their business needs. Within Data and Services, the Business & Market Intelligence (B&MI) suite of products, aims to bring to…
Added 31 mins ago
DevOps Specialist
Manulife
Toronto, ON
Full-time
…working in Agile environments, partnering with technical and business stakeholders, and driving operational excellence through modern DevOps…

Sobeys

Service Center Analyst

Stellarton, NS, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: Undergraduate Degree or a DEC with a minimum of 4 years of relevant experience.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full time opportunity for an Service Centre Analyst. This role is based out of one our office in Stellarton, NS

As a Service Centre Analyst With Sobeys, You Will

Serve as an escalation point for complex, high-impact, or unresolved incidents.
Mentor, coach, and provide technical guidance to Service Centre Analysts.
Assist with onboarding and training of new team members.
Act as a Subject Matter Expert (SME) for supported systems, applications, and business processes.
Analyze incident and request trends and recommend service improvements.
Develop, maintain, and enhance knowledge base documentation and support procedures.
Collaborate with technical teams, vendors, and business partners to resolve issues and improve service delivery.
Participate in problem management, root cause analysis, and continuous improvement initiatives.
Support quality assurance activities by reviewing tickets and ensuring adherence to support standards.
Lead or contribute to departmental projects, system implementations, and service transitions.
Provide operational support through reporting, process improvement, and workforce coordination activities.
Stay current on emerging technologies, business initiatives, and Service Centre support requirements.
Foster a culture of knowledge sharing, customer service excellence, and continuous learning within the team.

Your Experience And Resume Will Show Us

Undergraduate Degree or a DEC with a minimum of 4 years of relevant experience.
Experience with troubleshooting principles, methodologies, and issue resolution techniques.
Able to develop and interpret technical documentation.

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

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More about this job

Responsibilities

Escalate and resolve complex incidents while providing technical guidance, mentoring, and training to Service Centre Analysts. Improve service delivery through trend analysis, documentation, quality assurance, root cause analysis, collaboration, reporting, and participation in projects and service transitions.

Requirements

Requires an undergraduate degree or DEC and at least four years of relevant experience. Candidates should have experience with troubleshooting methods and issue resolution, and be able to develop and interpret technical documentation.

Skills

Incident Escalation
Technical Troubleshooting
Incident Resolution
Team Mentoring and Coaching
Technical Guidance
Training and Onboarding
Subject Matter Expertise
Trend Analysis
Knowledge Base Documentation
Technical Documentation
Cross-Functional Collaboration
Problem Management
Root Cause Analysis
Quality Assurance
Service Improvement
Workforce Coordination

Benefits

Health and Dental Benefits
Retirement and Savings Programs
Employee Share Ownership Plan
In-Store Discount
Virtual Healthcare
Employee and Family Assistance Program
Learning and Development Opportunities
Parental Leave Top-Up
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Service Centre
Information Technology
Incident Management
Incident Escalation
Troubleshooting
Issue Resolution
Technical Documentation
Knowledge Base
Subject Matter Expert
Problem Management
Root Cause Analysis
Quality Assurance
Service Delivery
Continuous Improvement
Trend Analysis
System Implementations
Service Transitions
Operational Support
Reporting
Workforce Coordination
Retail

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