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Added 27 mins ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 30 mins ago
Principal M&A Analyst Cyber
McKesson
Mississauga, ON
Full-time
McKesson is seeking a Principal M&A Analyst Cyber to support cybersecurity due diligence and risk assessment activities across mergers, acquisitions, divestitures, and strategic…
Added 30 mins ago
Principal M&A Analyst Enterprise Applications
McKesson
Mississauga, ON
Full-time
The Principal M&A Analyst Enterprise Applications is responsible for the assessment, planning and execution of enterprise application initiatives supporting technology due diligence,…
Added 30 mins ago
Senior HR Reporting Analyst
FortisBC
Surrey, BC
The Senior HR Reporting Analyst plays a key role in helping FortisBC better understand and leverage workforce data. As the subject matter expert for HR reporting, workforce analytics, and…
Added 43 mins ago
Analyst Systems Support
Sobeys
Mississauga, ON
Full-time
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Analyst Systems Support. This…
Added 57 mins ago
Service Center Analyst
Sobeys
Stellarton, NS
Full-time
Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full time opportunity for an Service Centre Analyst. This role…
Added 57 mins ago
Risk Analyst / Analyste risques
McGill St Laurent
Montreal, QC
Full-time
As we continue to expand our team, we are looking for a highly analytical Risk Analyst to join our team and help strengthen our understanding of risk, performance, and opportunity across…
Added 1 hour ago
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
Full-time
The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Added 1 hour ago
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
Full-time
The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Added 1 hour ago
Performance Measurement Analyst
Scotia Global Asset Management
Toronto, ON
Full-time
The Performance Measurement Analyst contributes to the overall success of Scotia Global Asset Management, ensuring specific individual goals, plans, and initiatives are executed and…
Added 1 hour ago
Quality Assurance Analyst, OHdio Team (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
You will be a core member of our software development team. Working closely with product managers and developers, your mission is to champion product quality from day one by embedding a…
Added 1 hour ago
Performance Measurement Analyst
Scotiabank
Toronto, ON
The Performance Measurement Analyst contributes to the overall success of Scotia Global Asset Management, ensuring specific individual goals, plans, and initiatives are executed and…
Added 1 hour ago
Economics Senior Analyst or Specialist
Pembina Pipeline Corporation
Calgary, AB
Pembina’s Calgary Office is actively hiring for an Economics Senior Analyst or Specialist to join the Commercial & Marketing Forecasting and Reporting team within Financial Services.
Added 1 hour ago
Analyst, Real Estate (Fixed-term contract)
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
Full-time
At IMCO, our talent is among the best! IMCO offers a uniquely stimulating and rewarding environment where you can help build and drive organizational transformation, all while seeking to…
Added 1 hour ago
Lead Service Manager
Open Text Corporation
Waterloo, ON
…work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join…
Added 1 hour ago
Senior Business Analyst - Payment Flows
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$60 to $70 CAD / hour
Contract
As a Sr. Business Analyst in the Project Delivery, Modernization and Enablement team, you will provide high-impact analysis and thought leadership on strategic Projects and Programs. You…
Added 2 hours ago
IT Systems Analyst - Halifax, NS
Stewart McKelvey
Halifax, NS
Full-time
Our goal is to invest in talent who contribute their diverse perspectives, ideas and experiences. At Stewart McKelvey, you are welcome to bring your whole unique self to work.
Added 2 hours ago
Senior Analyst, Wholesale Liquidity Risk Management
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
Wealth Operations Analyst I - TD Asset Management
TD
Toronto, ON · Regina, SK
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
Business Application Analyst III
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
Business Analyst
Brock University
St. Catharines, ON · Main Campus (Employees)
Full-time
Reporting to the Associate Director, Enrolment Systems & Compliance, the Business Analyst supports the systems maintenance and operations portfolio to ensure quality customer service and…
Added 2 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Export Development Canada operates in a hybrid work environment, with a current requirement three in-office days per week (subject to change).
Added 2 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Export Development Canada operates in a hybrid work environment, with a current requirement three in-office days per week (subject to change).
Added 2 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Export Development Canada operates in a hybrid work environment, with a current requirement three in-office days per week (subject to change).
Added 2 hours ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Export Development Canada operates in a hybrid work environment, with a current requirement three in-office days per week (subject to change).

Sobeys

Service Center Analyst

Stellarton, NS, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: Undergraduate Degree or a DEC with a minimum of 4 years of relevant experience.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full time opportunity for an Service Centre Analyst. This role is based out of one our office in Stellarton, NS

As a Service Centre Analyst With Sobeys, You Will

Serve as an escalation point for complex, high-impact, or unresolved incidents.
Mentor, coach, and provide technical guidance to Service Centre Analysts.
Assist with onboarding and training of new team members.
Act as a Subject Matter Expert (SME) for supported systems, applications, and business processes.
Analyze incident and request trends and recommend service improvements.
Develop, maintain, and enhance knowledge base documentation and support procedures.
Collaborate with technical teams, vendors, and business partners to resolve issues and improve service delivery.
Participate in problem management, root cause analysis, and continuous improvement initiatives.
Support quality assurance activities by reviewing tickets and ensuring adherence to support standards.
Lead or contribute to departmental projects, system implementations, and service transitions.
Provide operational support through reporting, process improvement, and workforce coordination activities.
Stay current on emerging technologies, business initiatives, and Service Centre support requirements.
Foster a culture of knowledge sharing, customer service excellence, and continuous learning within the team.

Your Experience And Resume Will Show Us

Undergraduate Degree or a DEC with a minimum of 4 years of relevant experience.
Experience with troubleshooting principles, methodologies, and issue resolution techniques.
Able to develop and interpret technical documentation.

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

Apply About employer

More about this job

Responsibilities

Escalate and resolve complex incidents while providing technical guidance, mentoring, and training to Service Centre Analysts. Improve service delivery through trend analysis, documentation, quality assurance, root cause analysis, collaboration, reporting, and participation in projects and service transitions.

Requirements

Requires an undergraduate degree or DEC and at least four years of relevant experience. Candidates should have experience with troubleshooting methods and issue resolution, and be able to develop and interpret technical documentation.

Skills

Incident Escalation
Technical Troubleshooting
Incident Resolution
Team Mentoring and Coaching
Technical Guidance
Training and Onboarding
Subject Matter Expertise
Trend Analysis
Knowledge Base Documentation
Technical Documentation
Cross-Functional Collaboration
Problem Management
Root Cause Analysis
Quality Assurance
Service Improvement
Workforce Coordination

Benefits

Health and Dental Benefits
Retirement and Savings Programs
Employee Share Ownership Plan
In-Store Discount
Virtual Healthcare
Employee and Family Assistance Program
Learning and Development Opportunities
Parental Leave Top-Up
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Service Centre
Information Technology
Incident Management
Incident Escalation
Troubleshooting
Issue Resolution
Technical Documentation
Knowledge Base
Subject Matter Expert
Problem Management
Root Cause Analysis
Quality Assurance
Service Delivery
Continuous Improvement
Trend Analysis
System Implementations
Service Transitions
Operational Support
Reporting
Workforce Coordination
Retail

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