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Added 13 mins ago
LH
PTA-Physiotherapy Assistant
Lifemark Health Group
Barrie, ON
- $17.6 to $21.17 CAD / hour
- Full-time
…exercises, transfer training, range of motion, strengthening, application of modalities. (i.e. heat, ice, ultrasound,…
Added 13 mins ago
LH
Physiotherapy Assistant
Lifemark Health Group
Cambridge, ON
- $17.6 to $21.17 CAD / hour
- Full-time
…exercises, transfer training, range of motion, strengthening, application of modalities. (i.e. heat, ice, ultrasound,…
Added 13 mins ago
UO
Research Assistant, Department of Medicine
University of Calgary
Calgary, AB
- Full-time
Added 28 mins ago
CP
Senior AI Engineer
CD PROJEKT RED
Canada
- Full-time
The application window for this position will close by 05/01/2027.
Added 43 mins ago
S
Radiological Technologist, Pediatric Procedures, Diagnostic Imaging X-Ray - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 1 hour ago
GN
Certified Personal Trainer
GYMGUYZ North Columbus, Ohio
Vancouver, BC
- Part-time
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this…
Added 1 hour ago
Q
FY27 Intern - Deep Learning Research Internship - Canada (4 Months)
Qualcomm
Markham, ON
- Full-time
Our internship hiring model routes candidates from this application into multiple project specific roles. Your "Profile Visibility" choice will guide how we manage your data across our…
Added 1 hour ago
Q
FY27 Intern - Design Verification Engineering Internship - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
Our internship hiring model routes candidates from this application into multiple project specific roles. Your "Profile Visibility" choice will guide how we manage your data across our…
Added 1 hour ago
R
Relationship Manager Commercial Accounts- EN
RBC
Laval, QC
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 2 hours ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
…meet your needs. Disability-related accommodation during the application process is available upon…
Added 2 hours ago
Sessional Lecturer - VPAC16H3S Contracts and Copyright
University of Toronto
Toronto, ON
…since September 1, 2005, and all persons who have submitted an application within the past twenty-four months. Preference in hiring is given to qualified individuals advanced to the rank of…
Added 2 hours ago
RB
Relationship Manager Commercial Accounts
Royal Bank of Canada
Laval, QC
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 2 hours ago
RB
Banking Advisor
Royal Bank of Canada
Hanover, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 2 hours ago
RB
Relationship Manager, Commercial Financial Services - Agriculture
Royal Bank of Canada
Mississippi Mills, ON
- Full-time
Champion digital enablement by becoming an advocate of the RBC mobile application and wallet, promoting regular usage through educating and guiding clients on how to use it
Added 2 hours ago
RB
Client Advisor
Royal Bank of Canada
Foremost, AB
- Part-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 2 hours ago
RB
Financial Advisor
Royal Bank of Canada
Moose Jaw, SK
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 2 hours ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Halifax, NS
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 3 hours ago
Q
FY27 Intern - Qualcomm SoC Engineering Internship - Canada (16 months)
Qualcomm
Markham, ON
- Full-time
Our internship hiring model routes candidates from this application into multiple project specific roles. Your "Profile Visibility" choice will guide how we manage your data across our…
Added 3 hours ago
RS
Hiring T4
Ryder Supply Chain Solutions
Hamilton, ON
- Full-time
Added 3 hours ago
KD
Territory Sales Representative
Keurig Dr Pepper
Winnipeg, MB
- $67,800 to $77,000 CAD / year
- Full-time
Added 3 hours ago
KD
Territory Sales Representative
Keurig Dr Pepper
Calgary, AB
- $67,800 to $77,000 CAD / year
- Full-time
Added 3 hours ago
KD
Technicien en Automatisation et Contrôle | Automation and Control Technician
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 4 hours ago
SL
Service Technician (Seasonal, Part-Time)
Sporting Life
Toronto, ON · Etobicoke, ON
- Part-time
…product and sales goals are achieved through the conscientious application of Sporting Life merchandising…
Added 4 hours ago
SL
Service Technician, Trainee (Seasonal, Part-Time)
Sporting Life
Toronto, ON
- Part-time
…product and sales goals are achieved through the conscientious application of Sporting Life merchandising…
Added 4 hours ago
PH
Occupational Therapy / Physiotherapy Assistant (4-Months Contract)
ParaMed Home Health Care
ON · Elgin, ON
- Full-time
…exercises, transfer training, range of motion, strengthening, plus application of modalities (i.e. heat, ice, ultrasound, TENS) as prescribed by the Physiotherapist for clients within a…

Sobeys

Store Support Representative

Stellarton, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Are you passionate about providing exceptional customer service to our stores and customers? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Store Support Representative to join our team at the Sobeys Corporate Offices either in Mississauga, ON or Stellarton, NS. Reporting to the Supervisor, Store Support, you will be responsible for handling feedback from our stores and wholesale customers, ensuring their satisfaction and maintaining our “stores first” commitment to quality products and customer service.

Store Support operates seven (7) days per week.

Responsibilities

Support a culture of inclusion for our stores and customers.
Receive and manage incoming store inquiries across multiple channels - including Salesforce Service Cloud, inbound telephone calls, and direct emails - prioritizing them based on established guidelines.
Triage inquiries and collaborate with cross-functional teams to resolve issues promptly and effectively.
Meet or exceed established key performance metrics (such as response times, resolution rates, and customer satisfaction scores).
Accurately categorize, rate, and document inquiry types across all communication channels while updating cases throughout the resolution process.
Assign cases to the appropriate area of responsibility, ensuring proper follow-through and closure.
Maintain a professional, empathetic communication style (both verbal and written) when engaging with stores, reflecting a "stores first" attitude.
Keep the supervisor informed of potential escalation situations and emerging trends observed via phone, email, or ticketing systems.
Develop strong working relationships with stores and other departments within the company.

Requirements

Excellent interpersonal and communication skills, with professional fluency in both verbal (telephone) and written (email/ticketing) communication.
Proven customer service support skills, ideally with related experience in a multi-channel support environment (phones, email, and CRM).
Strong organization and problem-solving skills with the ability to multi-task in a fast-paced setting.
Proven time management skills, ability to work to deadlines with strong attention to detail.
Ability to communicate effectively with employees at all levels of the organization.
Demonstrated ability to build strong working relationships with stores and other areas of responsibility within the company.
General knowledge of Salesforce Service Cloud, familiarity with support center processes, and hands-on experience with modern telephone/ACD systems.
Working knowledge of SAP.
Bilingualism in English and French is required. (The candidate will be expected to work collaboratively with peers in other provinces to develop procedures and processes to be implemented nationally. As well as to interact regularly with her peers in other provinces, and provide support to Sobeys employees across Canada.)

This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus. If you feel that this describes the kind of work you want to do, and you are excited about what Sobeys has to offer, then we look forward to reviewing your application. Please take the time to ensure your profile shows us why you’re the most qualified applicant for the role.

Sobeys Offers Our Employees Many Valuable Benefits Such As

Growing organization
Competitive salary
Flexible health and dental benefits plan (eligible employees)
Ongoing Training & Development Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

Apply About employer

More about this job

Responsibilities

Manage store and wholesale customer inquiries received by phone, email, and Salesforce Service Cloud, including prioritizing, documenting, assigning, and tracking cases through resolution. Collaborate with internal teams to resolve issues, meet service metrics, maintain professional and empathetic communication, and alert the supervisor to escalations and emerging trends.

Requirements

Requires strong customer service, communication, organization, problem-solving, time management, and relationship-building skills, with the ability to manage multiple tasks in a fast-paced environment. Candidates must be fluent in English and French and have general knowledge of Salesforce Service Cloud, familiarity with support center processes and telephone/ACD systems, and working knowledge of SAP.

Skills

Customer Service
Verbal Communication
Written Communication
Problem-Solving
Organization
Time Management
Multitasking
Attention to Detail
Case Management
Inquiry Triage
Cross-Functional Collaboration
Relationship Building
Escalation Management
English-French Bilingualism
Salesforce Service Cloud
SAP

Benefits

Competitive Salary
Health and Dental Benefits
Retirement and Savings Programs
Employee Share Ownership Plan
In-Store Discount
Virtual Healthcare
Employee and Family Assistance Program
Learning and Development Opportunities
Parental Leave Top-Up
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Store Support
Wholesale Customers
Salesforce Service Cloud
SAP
Telephone Systems
Automatic Call Distribution
Multi-Channel Support
Case Management
Inquiry Triage
Customer Satisfaction
Response Times
Resolution Rates
Escalation Management
Cross-Functional Collaboration
Support Center Processes
Email Support
Telephone Support
Bilingual English and French
Retail

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