Find work in Canada.

565,423 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
FS
Shelter Worker - Full-time
Family Services of Greater Vancouver
Vancouver, BC
- $25 to $28 CAD / hour
- Full-time
…a temporary 12-bed shelter offered within Directions Youth Service Centre. This overnight position works to promote safer, healthier alternatives and, where possible, to assist in the…
Added 2 mins ago
PH
Unit Clerk, Hospital Unit 5 - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Part-time
Added 2 mins ago
SI
Manager, Underwriting Member & Co-operative Business
Sovereign Insurance
Toronto, ON
- Full-time
…ensuring profitable growth, sound risk management, and exceptional service delivery. This role is responsible for providing leadership to the underwriting team, overseeing portfolio…
Added 2 mins ago
CF
Member Services Rep
Crunch Fitness Canada
Oakville, ON
- $17.95 CAD / hour
- Part-time
…about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on…
Added 2 mins ago
NB
Warehouse Superintendent
Neptune Bulk Terminals
North Vancouver, BC
- Full-time
· Monitor warehouse performance and service levels to internal stakeholders.
Added 2 mins ago
BT
Driver Manager
Bison Transport
Winnipeg, MB
- Full-time
Proven ability to build positive employee relationships and support driver retention initiatives.
Added 2 mins ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
Added 2 mins ago
GD
GARAGE - Seasonal Sales Associate - Oshawa Centre
Groupe Dynamite, Inc Garage
Oshawa, ON
- Part-time
Employee discount = your wardrobe getting hotter;
Added 16 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
Added 16 mins ago
L
Seasonal Store Associate CAN (Toronto Eaton Centre)
Läderach
Toronto, ON
- Part-time
Added 16 mins ago
LL
Technician, Level 1, Waste & Recycling, Casual
Lac La Biche County
Lac la Biche, AB
- Temporary
Provide site service to patrons, colleagues and supervisors.
Added 16 mins ago
UH
Registered Nurse - Inpatient Leukemia
University Health Network
Toronto, ON
- Contract
Close access to Transit and UHN shuttle service
Added 16 mins ago
VP
Retail Sales Associate, Complexe Desjardins
Virgin Plus
Montreal, QC
- Internship
Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Added 16 mins ago
FR
Security Floater
FirstService Residential Canada
Toronto, ON
- Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 16 mins ago
TP
Parts Counter Person
T&T Power Group
Fort St. John, BC
- $65,000 to $75,000 USD / year
- Full-time
T&T Power Group is disrupting the power industry with an elite service and production team, an exceptional workplace culture, and an unwavering focus on customer satisfaction. Clients…
Added 16 mins ago
T
Senior Wealth Operations Officer Prefered Candidate
TD
Toronto, ON
- Full-time
…guidelines / procedures while adhering to formal or informal Service Level Agreement(s)…
Added 16 mins ago
FH
Front Office Supervisor
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead,…
Added 16 mins ago
MF
Advisor Associate - Hamilton
MD Financial Management | Gestion financière MD
Mississauga, ON
- Full-time
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…
Added 16 mins ago
PE
Payroll & Benefits Specialist
PRI Engineering
Toronto, ON
- Full-time
Respond to employee payroll questions, and to CRA, Service Canada, and provincial agency inquiries and audits.
Added 16 mins ago
PE
Software Developer
PRI Engineering
Mississauga, ON
- Full-time
Deploy and operate applications on Azure (App Service, Functions, SQL, Entra ID single sign-on) across test and production environments, with source control, CI/CD, and monitoring.
Added 16 mins ago
FH
Banquet Server (Temporary Full-Time)
Fairmont Hotels & Resorts
Ottawa, ON
- Full-time
- Temporary
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Added 16 mins ago
K
National Sea Logistics Implementation Project Expert
Kuehne+Nagel
Winnipeg, MB
- Full-time
…offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work…
Added 16 mins ago
O
Supervisor, After Hours- MNU-26-20
Ongwanada
Kingston, ON
- Full-time
Provide direction, guidance and supervision to staff to support effective service delivery.
Added 16 mins ago
BV
Laboratory Analyst - Microbiology
Bureau Veritas
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Full-time
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the…
Added 16 mins ago
B
Tech IV - Electrician
BGIS
Ottawa, ON
- Full-time
Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment within the limits of company policy and trade certification and oversees service providers.

Sobeys

Store Support Representative

Stellarton, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Are you passionate about providing exceptional customer service to our stores and customers? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Store Support Representative to join our team at the Sobeys Corporate Offices either in Mississauga, ON or Stellarton, NS. Reporting to the Supervisor, Store Support, you will be responsible for handling feedback from our stores and wholesale customers, ensuring their satisfaction and maintaining our “stores first” commitment to quality products and customer service.

Store Support operates seven (7) days per week.

Responsibilities

Support a culture of inclusion for our stores and customers.
Receive and manage incoming store inquiries across multiple channels - including Salesforce Service Cloud, inbound telephone calls, and direct emails - prioritizing them based on established guidelines.
Triage inquiries and collaborate with cross-functional teams to resolve issues promptly and effectively.
Meet or exceed established key performance metrics (such as response times, resolution rates, and customer satisfaction scores).
Accurately categorize, rate, and document inquiry types across all communication channels while updating cases throughout the resolution process.
Assign cases to the appropriate area of responsibility, ensuring proper follow-through and closure.
Maintain a professional, empathetic communication style (both verbal and written) when engaging with stores, reflecting a "stores first" attitude.
Keep the supervisor informed of potential escalation situations and emerging trends observed via phone, email, or ticketing systems.
Develop strong working relationships with stores and other departments within the company.

Requirements

Excellent interpersonal and communication skills, with professional fluency in both verbal (telephone) and written (email/ticketing) communication.
Proven customer service support skills, ideally with related experience in a multi-channel support environment (phones, email, and CRM).
Strong organization and problem-solving skills with the ability to multi-task in a fast-paced setting.
Proven time management skills, ability to work to deadlines with strong attention to detail.
Ability to communicate effectively with employees at all levels of the organization.
Demonstrated ability to build strong working relationships with stores and other areas of responsibility within the company.
General knowledge of Salesforce Service Cloud, familiarity with support center processes, and hands-on experience with modern telephone/ACD systems.
Working knowledge of SAP.
Bilingualism in English and French is required. (The candidate will be expected to work collaboratively with peers in other provinces to develop procedures and processes to be implemented nationally. As well as to interact regularly with her peers in other provinces, and provide support to Sobeys employees across Canada.)

This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus. If you feel that this describes the kind of work you want to do, and you are excited about what Sobeys has to offer, then we look forward to reviewing your application. Please take the time to ensure your profile shows us why you’re the most qualified applicant for the role.

Sobeys Offers Our Employees Many Valuable Benefits Such As

Growing organization
Competitive salary
Flexible health and dental benefits plan (eligible employees)
Ongoing Training & Development Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

Apply About employer

More about this job

Responsibilities

Manage store and wholesale customer inquiries received by phone, email, and Salesforce Service Cloud, including prioritizing, documenting, assigning, and tracking cases through resolution. Collaborate with internal teams to resolve issues, meet service metrics, maintain professional and empathetic communication, and alert the supervisor to escalations and emerging trends.

Requirements

Requires strong customer service, communication, organization, problem-solving, time management, and relationship-building skills, with the ability to manage multiple tasks in a fast-paced environment. Candidates must be fluent in English and French and have general knowledge of Salesforce Service Cloud, familiarity with support center processes and telephone/ACD systems, and working knowledge of SAP.

Skills

Customer Service
Verbal Communication
Written Communication
Problem-Solving
Organization
Time Management
Multitasking
Attention to Detail
Case Management
Inquiry Triage
Cross-Functional Collaboration
Relationship Building
Escalation Management
English-French Bilingualism
Salesforce Service Cloud
SAP

Benefits

Competitive Salary
Health and Dental Benefits
Retirement and Savings Programs
Employee Share Ownership Plan
In-Store Discount
Virtual Healthcare
Employee and Family Assistance Program
Learning and Development Opportunities
Parental Leave Top-Up
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Store Support
Wholesale Customers
Salesforce Service Cloud
SAP
Telephone Systems
Automatic Call Distribution
Multi-Channel Support
Case Management
Inquiry Triage
Customer Satisfaction
Response Times
Resolution Rates
Escalation Management
Cross-Functional Collaboration
Support Center Processes
Email Support
Telephone Support
Bilingual English and French
Retail

Report this job