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Added 1 hour ago
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Personal Support Worker Casual AgeCare Pine Grove
AgeCare
Woodbridge, ON
- Part-time
Assists in the monitoring of care given to residents ensuring it is in accordance with the established plan of care by observing residents and reporting findings to immediate supervisor.
Added 1 hour ago
A
Personal Support Worker Casual AgeCare Pine Grove
AgeCare
Woodbridge, ON
- Part-time
Assists in the monitoring of care given to residents ensuring it is in accordance with the established plan of care by observing residents and reporting findings to immediate supervisor.
Added 1 hour ago
BW
Ambulance Readiness Technician (Kamloops) CAS
BC Women's Hospital and Health Centre
Kamloops, BC
- Full-time
…Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this…
Added 1 hour ago
IH
Food Service Supervisor
Interior Health Authority
Princeton, BC
- Internship
Interior Health is seeking a Food Service Supervisor to join our Support Services Team at Princeton General Hospital in Princeton, BC. If you are a reliable, flexible and motivated…
Added 1 hour ago
R
Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
The Senior On-Site Svcs Spec - Hospitality is responsible for providing consistent and high-quality standard of food and beverage set up/service to clients, ensuring smooth delivery of…
Added 1 hour ago
AB
Quality Supervisor
Amphenol Borisch Technologies
London, ON
- Full-time
The Quality Supervisor provides day-to-day leadership to a team at the London, Canada facility and reports to the Sr. Operations Manager. The Quality Supervisor is responsible to ensure…
Added 1 hour ago
CO
Housekeeping Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Under the direct supervision of the Laundry/Housekeeping and Materials Control Supervisor, this position is responsible to perform all housekeeping duties to maintain a safe, clean and…
Added 1 hour ago
IH
Project Lead | Evaluation
Interior Health Authority
Kelowna, BC
- Part-time
…so that projects are delivered within scope, cost, time, and quality. The Project Lead is required to lead or coordinate several projects…
Added 1 hour ago
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Production Supervisor
SolutionAir
Winnipeg, MB
- Full-time
The Production Supervisor is responsible for leading and overseeing daily manufacturing operations, ensuring production targets are achieved safely, efficiently, and in accordance with…
Added 2 hours ago
OT
Food Service Supervisor
One Therapy Network
Victoria, BC
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 2 hours ago
MD
Clinical Supervisor - State Prog Admin Director
Minnesota Direct Care and Treatment
Moose Lake 31A, MB · Moose Lake, MB
- Full-time
…essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by…
Added 2 hours ago
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Supervisor 2
Expro
Paradise, NL
- Full-time
…in accordance with Company procedures and thereby ensuring a quality service to…
Added 2 hours ago
PH
Food Service Worker, Patient Food Services, C&W
Provincial Health Services Authority
Vancouver, BC
- Part-time
…established food recipes and production standards to ensure proper quality, serving temperatures and standard portion control, escalating to Cook, Supervisor, and/or Manager…
Added 2 hours ago
FC
Operations Supervisor-2
FedEx Canada
Corunna, ON
- Part-time
This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff…
Added 2 hours ago
CC
Night Supervisor, Manufacturing
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
The Manufacturing Supervisor is a full-time position located at Bottling Production Facility in Brampton. Reporting to the Production Manager, the Manufacturing Supervisor supervises and…
Added 2 hours ago
CA
Junior Project Coordinator
Centurion Associates Inc
Toronto, ON
- Full-time
Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced…
Added 2 hours ago
WF
Produce Team Member (Clerk, Floor Service) - Part Time
Whole Foods Market
Burnaby, BC
- Part-time
Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisor.
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T
Primary Counsellor
TAMIR
Ottawa, ON
- Full-time
Under the general supervision of the Program Supervisor, Tamir Primary Counsellors have responsibility for the day to day care of individuals, supported by Tamir, whether in their homes or…
Added 2 hours ago
BV
Laboratory Analyst - Microbiology
Bureau Veritas
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Full-time
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the…
Added 2 hours ago
O
Supervisor, Community Participation Supports- MNU-26-19
Ongwanada
Kingston, ON
- Internship
The Supervisor, Community Participation Support Services is responsible for the day-to-day operations of community participation services and supports, including Hydrotherapy. The…
Added 2 hours ago
JR
Superviseur·e, Microbiologie / Supervisor, Microbiology
Jubilant Radiopharma
Kirkland, QC
- Full-time
…through radiopharmaceutical solutions. Our team is driven by quality, safety, innovation, and collaboration. We foster an environment where everyone can contribute, grow, and make a…
Added 2 hours ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…care. The Ross family takes pride in providing compassionate, quality patient…
Added 2 hours ago
OL
Health Care Aide - Part Time 0.8 Day
Optima Living
Calgary, AB
- Part-time
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
Added 2 hours ago
FH
Trauma Clinical Counsellor, Indigenous Health
Fraser Health
Chilliwack, BC
- Full-time
…contributes to data collection and analysis. Participates in quality improvement activities, follows clinical best practices, and respects cultural protocols. May be required to work at…
Added 2 hours ago
FH
Radiation Technologist, CT - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
Performs quality control duties such as scheduling and performing equipment tests in accordance with Diagnostic Accreditation Program requirements and recommended manufacturers' guidelines,…

Sobeys

Store Support Representative

Stellarton, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

Are you passionate about providing exceptional customer service to our stores and customers? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Store Support Representative to join our team at the Sobeys Corporate Offices either in Mississauga, ON or Stellarton, NS. Reporting to the Supervisor, Store Support, you will be responsible for handling feedback from our stores and wholesale customers, ensuring their satisfaction and maintaining our “stores first” commitment to quality products and customer service.

Store Support operates seven (7) days per week.

Responsibilities

Support a culture of inclusion for our stores and customers.
Receive and manage incoming store inquiries across multiple channels - including Salesforce Service Cloud, inbound telephone calls, and direct emails - prioritizing them based on established guidelines.
Triage inquiries and collaborate with cross-functional teams to resolve issues promptly and effectively.
Meet or exceed established key performance metrics (such as response times, resolution rates, and customer satisfaction scores).
Accurately categorize, rate, and document inquiry types across all communication channels while updating cases throughout the resolution process.
Assign cases to the appropriate area of responsibility, ensuring proper follow-through and closure.
Maintain a professional, empathetic communication style (both verbal and written) when engaging with stores, reflecting a "stores first" attitude.
Keep the supervisor informed of potential escalation situations and emerging trends observed via phone, email, or ticketing systems.
Develop strong working relationships with stores and other departments within the company.

Requirements

Excellent interpersonal and communication skills, with professional fluency in both verbal (telephone) and written (email/ticketing) communication.
Proven customer service support skills, ideally with related experience in a multi-channel support environment (phones, email, and CRM).
Strong organization and problem-solving skills with the ability to multi-task in a fast-paced setting.
Proven time management skills, ability to work to deadlines with strong attention to detail.
Ability to communicate effectively with employees at all levels of the organization.
Demonstrated ability to build strong working relationships with stores and other areas of responsibility within the company.
General knowledge of Salesforce Service Cloud, familiarity with support center processes, and hands-on experience with modern telephone/ACD systems.
Working knowledge of SAP.
Bilingualism in English and French is required. (The candidate will be expected to work collaboratively with peers in other provinces to develop procedures and processes to be implemented nationally. As well as to interact regularly with her peers in other provinces, and provide support to Sobeys employees across Canada.)

This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus. If you feel that this describes the kind of work you want to do, and you are excited about what Sobeys has to offer, then we look forward to reviewing your application. Please take the time to ensure your profile shows us why you’re the most qualified applicant for the role.

Sobeys Offers Our Employees Many Valuable Benefits Such As

Growing organization
Competitive salary
Flexible health and dental benefits plan (eligible employees)
Ongoing Training & Development Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

Apply About employer

More about this job

Responsibilities

Manage store and wholesale customer inquiries received by phone, email, and Salesforce Service Cloud, including prioritizing, documenting, assigning, and tracking cases through resolution. Collaborate with internal teams to resolve issues, meet service metrics, maintain professional and empathetic communication, and alert the supervisor to escalations and emerging trends.

Requirements

Requires strong customer service, communication, organization, problem-solving, time management, and relationship-building skills, with the ability to manage multiple tasks in a fast-paced environment. Candidates must be fluent in English and French and have general knowledge of Salesforce Service Cloud, familiarity with support center processes and telephone/ACD systems, and working knowledge of SAP.

Skills

Customer Service
Verbal Communication
Written Communication
Problem-Solving
Organization
Time Management
Multitasking
Attention to Detail
Case Management
Inquiry Triage
Cross-Functional Collaboration
Relationship Building
Escalation Management
English-French Bilingualism
Salesforce Service Cloud
SAP

Benefits

Competitive Salary
Health and Dental Benefits
Retirement and Savings Programs
Employee Share Ownership Plan
In-Store Discount
Virtual Healthcare
Employee and Family Assistance Program
Learning and Development Opportunities
Parental Leave Top-Up
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Store Support
Wholesale Customers
Salesforce Service Cloud
SAP
Telephone Systems
Automatic Call Distribution
Multi-Channel Support
Case Management
Inquiry Triage
Customer Satisfaction
Response Times
Resolution Rates
Escalation Management
Cross-Functional Collaboration
Support Center Processes
Email Support
Telephone Support
Bilingual English and French
Retail

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