Vivanta Representative

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

The Vivanta Representative will work closely with the Manager Vivanta Services and other Vivanta team members in providing administrative support and bilingual customer service to clients, groups and internal customers (the business). Work may involve Vivanta programs such as Specialty Connect and other Vivanta patient-facing programs, as well as Vivanta pharmacy benefit administration. The Vivanta Representative will actively contribute to a positive and productive working environment.

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full time opportunity for a Vivanta Representative. This role can be based out of one our offices located in Dartmouth; NS, New Brunswick, AB, Mississauga, ON.

Key Business Functions, Responsibilities, And Accountabilities

• Provide telephone and administrative support and customer service to clients, groups and pharmacies in a professional manner
• Telephonic onboarding clients to Vivanta programs
• Log and compiles data and performs analysis of data
• Handle client information discreetly and confidentially
• Perform administrative duties related to benefit and program administration
• Adheres to all applicable company policies, procedures and standards
• Maintain a clean and safe work environment as per company requirements
• Other duties as required
  
  

Required:

Technical Skills

• Excellent communication skills (both oral and written)
• Proficient use of Microsoft Office Suite, specifically Excel, Outlook and Word
• Strong attention to detail
• High degree of accuracy
• Excellent telephone etiquette
• Strong customer focus and ability to work in a team setting
  
  

Preferred:

• Proficient use of Kroll
  
  

Educational and Working Experience

Required:

• Post secondary education or relevant experience
• Previous experience in office administration
• Bilingual
  
  

Preferred:

• Experience with pharmacy claim payments or group benefits administration
• Experience working as a pharmacy assistant
  
  

Competencies:

Thought Leadership

• Understand and resolve issues
• Think broadly
  
  

Results Leadership

• Seek customer satisfaction
• Create effective plans
• Manage work effectively
• Show initiative and commitment
• Improve processes
  
  

People Leadership

• Collaborate/ Team Membership
• Share information
• Relate well to others
  
  

Personal Leadership

• Demonstrate credibility
• Readily adapt
  
  

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture:

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.