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Sobeys

Vivanta Representative

Dartmouth, NS, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

The Vivanta Representative will work closely with the Manager Vivanta Services and other Vivanta team members in providing administrative support and bilingual customer service to clients, groups and internal customers (the business). Work may involve Vivanta programs such as Specialty Connect and other Vivanta patient-facing programs, as well as Vivanta pharmacy benefit administration. The Vivanta Representative will actively contribute to a positive and productive working environment.

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full time opportunity for a Vivanta Representative. This role can be based out of one our offices located in Dartmouth; NS, New Brunswick, AB, Mississauga, ON.

Key Business Functions, Responsibilities, And Accountabilities

Provide telephone and administrative support and customer service to clients, groups and pharmacies in a professional manner
Telephonic onboarding clients to Vivanta programs
Log and compiles data and performs analysis of data
Handle client information discreetly and confidentially
Perform administrative duties related to benefit and program administration
Adheres to all applicable company policies, procedures and standards
Maintain a clean and safe work environment as per company requirements
Other duties as required

Required:

Technical Skills

Excellent communication skills (both oral and written)
Proficient use of Microsoft Office Suite, specifically Excel, Outlook and Word
Strong attention to detail
High degree of accuracy
Excellent telephone etiquette
Strong customer focus and ability to work in a team setting

Preferred:

Proficient use of Kroll

Educational and Working Experience

Required:

Post secondary education or relevant experience
Previous experience in office administration
Bilingual

Preferred:

Experience with pharmacy claim payments or group benefits administration
Experience working as a pharmacy assistant

Competencies:

Thought Leadership

Understand and resolve issues
Think broadly

Results Leadership

Seek customer satisfaction
Create effective plans
Manage work effectively
Show initiative and commitment
Improve processes

People Leadership

Collaborate/ Team Membership
Share information
Relate well to others

Personal Leadership

Demonstrate credibility
Readily adapt

Who We Are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn More About Our Story And Culture:

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

Apply About employer

More about this job

Responsibilities

The Vivanta Representative provides administrative support and bilingual customer service to clients, groups, and pharmacies. They are responsible for onboarding clients to programs, logging data, and performing analysis related to benefit administration.

Requirements

Candidates must have post-secondary education or relevant experience and be bilingual. Proficiency in Microsoft Office Suite and strong attention to detail are required, with preference given to those with pharmacy or group benefits experience.

Skills

Administrative support
Customer service
Bilingual
Data analysis
Microsoft Office Suite
Excel
Outlook
Word
Attention to detail
Telephone etiquette
Kroll
Group benefits administration
Pharmacy assistant

Benefits

Health benefits
Dental benefits
Retirement and savings programs
Employee share ownership plan
In-store discount
Virtual healthcare
Employee and family assistance program
Learning and development opportunities
Parental leave top-up
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Administrative support
Customer service
Bilingual
Data analysis
Microsoft Office Suite
Excel
Outlook
Word
Telephone etiquette
Kroll
Group benefits
Pharmacy assistant
Onboarding
Retail
Healthcare

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