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Societe Generale

Application Support Analyst (AI-Enabled | BA & Development Hybrid)

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Responsibilities

We are looking for an Application Support Analyst who brings a balanced mix of production support, business analysis, and technical development skills, enhanced by the use of AI tools and automation techniques.

In this role, you will ensure the stability of business-critical applications while actively contributing to continuous improvement, automation, and solution design. You will collaborate closely with business stakeholders and development teams, occasionally functioning as a Business Analyst or Developer depending on project needs.

Key Responsibilities

Production Support & Operations

Monitor daily batch jobs and application processes, ensuring smooth execution.
Provide Level 1, 2, and 3 support, troubleshooting incidents and resolving issues efficiently.
Conduct root cause analysis (RCA) and implement preventive solutions.
Prioritize incidents based on business impact and urgency.
Participate in on-call rotations, maintenance windows, and support during infrastructure activities.
Maintain a stable production environment with minimal disruption.

AI & Automation Enablement

Use AI tools (e.g., Copilot) to improve efficiency in debugging, log analysis, and documentation.
Apply prompt engineering techniques to accelerate daily operational tasks.
Identify and implement opportunities for automation of repetitive processes.
Enhance monitoring systems with intelligent alerts and automated responses.

Business Analysis Responsibilities

Work with stakeholders to gather and translate business requirements into technical solutions.
Analyze incidents and user needs to identify functional improvements.
Create and maintain:
User stories
Functional documentation
Acceptance criteria
Participate in Agile ceremonies and contribute to backlog refinement.
Act as a liaison between business and technical teams, ensuring clear communication and expectations.

________________________________________

Development & Technical Contributions

Develop and maintain scripts using Python, PowerShell, Unix Shell, or Batch to automate processes.
Read, analyze, and troubleshoot Java or .NET application code when needed.
Work with APIs to:
Integrate systems
Build lightweight tools or utilities
Contribute to minor enhancements, bug fixes, and technical improvements.

DevOps & Release Support

Execute deployments and support change management processes.
Work with CI/CD pipelines such as Jenkins, GitHub Actions, or similar tools.
Perform QA testing for new features and releases.
Participate in infrastructure tasks including:
Upgrades and patching
Disaster recovery testing

Monitoring & Tools

Use monitoring and scheduling tools such as:
Elastic Stack (ELK), Grafana
Autosys / UC4
Improve system observability by building dashboards and alerts.
Continuously enhance application monitoring and operational controls.

Collaboration & Communication

Collaborate with global teams across Canada, the US, Paris, and Bangalore.
Handle user requests efficiently while maintaining clear communication.
Provide timely updates and manage stakeholder expectations effectively.

Required Skills

Profile required

Strong scripting skills: Python, PowerShell, Unix Shell, Batch
Solid knowledge of SQL and relational databases
Experience with monitoring tools (Grafana, ELK) and schedulers (Autosys, UC4)
Experience with CI/CD tools (Jenkins, GitHub Actions, TeamCity, etc.)
Familiarity with AI tools and prompt engineering concepts
Experience in Agile environments
Ability to manage multiple priorities effectively
Experience with production support and on-call rotation

Preferred Qualifications

Experience in financial services
Knowledge of Azure and/or AWS cloud platforms
Experience with enterprise application troubleshooting (Java/.NET)
ITIL certification
Exposure to automation, AIOps, or AI-driven operational tools

Role Value

This position is ideal for professionals who want to go beyond traditional support and:

Work across Support, Business Analysis, and Development
Leverage AI to increase efficiency and innovation
Contribute to automation and modern DevOps practices
Grow into roles like SRE, Technical Analyst, or AI-enabled Engineer

LANGUAGE:

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Due to US Federal Securities law that may apply to this position, candidates who will apply for this position may be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority ("FINRA").

Business insight

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

OUR CULTURE:

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)

D&I:

Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision:

Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-diversity/)

Apply About employer

More about this job

Responsibilities

Support business-critical applications by monitoring production processes, resolving incidents, conducting root cause analysis, and participating in on-call and maintenance activities. Collaborate with business and development teams on requirements, automation, scripting, integrations, testing, deployments, and improvements to monitoring and operational controls.

Requirements

The role requires strong scripting skills, SQL and relational database knowledge, experience with production support and on-call rotations, and familiarity with monitoring, scheduling, and CI/CD tools. Candidates should also have experience in Agile environments and familiarity with AI tools and prompt engineering; financial services, cloud platforms, Java or .NET troubleshooting, and ITIL certification are preferred.

Skills

Production Support
Python
PowerShell
Unix Shell
Batch Scripting
SQL
Relational Databases
Grafana
Elastic Stack (ELK)
Autosys
UC4
CI/CD
Jenkins
GitHub Actions
AI Tools and Prompt Engineering
Agile

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Incident Management
Root Cause Analysis
Python
PowerShell
Unix Shell
Batch Scripting
SQL
Relational Databases
Grafana
Elastic Stack (ELK)
Autosys
UC4
Jenkins
GitHub Actions
TeamCity
CI/CD
AI Tools
Prompt Engineering
Automation
Agile
Business Analysis
User Stories
APIs
Java
.NET
DevOps
QA Testing
Azure
AWS

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