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Added 24 mins ago
Financial Services Representative II, TB Outbound (6 Month Contract)
CIBC
Toronto, ON
Full-time
You’ll work in a fast paced Contact Centre where you’ll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial…
Added 24 mins ago
Financial Service Representative (Hybrid) - Outbound calls - Bilingual
CIBC
Montreal, QC
Full-time
You’ll work in a fast paced Contact Centre where you’ll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial…
Added 38 mins ago
Lead AI Platform Engineer | Digital-First Canadian Bank | Toronto Hybrid
Deep Native
Toronto, ON
Contract
We’re hiring a Lead AI Platform Engineer for a Canadian banking client with a strong digital focus. The role sits within AI Platform Operations and supports the administration, governance…
Added 2 hours ago
Remote Life Insurance Agent
AO Globe Life
Remote, Canada
Full-time · Remote
Build strong client relationships through engaging phone and Zoom conversations.
Added 3 hours ago
Power Platform & Copilot Studio Architect
Softchoice
Calgary, AB · AB · NS · Oakville, ON · Ottawa, ON · Toronto, ON · Nova Scotia, Nova
…APIs, SDKs, and platform documentation, and can prototype an agent experience for client review within days of concept. You design agent experiences that are grounded, evaluated, and safe;…
Added 4 hours ago
Salesforce Platform Engineer
RBC
Toronto, ON
Full-time
A world-class training program in financial services
Added 4 hours ago
Principal AI Engineer
RBC
Calgary, AB
Full-time
Design and build backend services and APIs that expose data products, agent capabilities, and AI workflows as reliable, secure services.
Added 4 hours ago
Lead Change Management Specialist
RBC
Toronto, ON
Full-time
5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large-scale, enterprise-wide change programs
Added 4 hours ago
Billing Administrator
PwC
Toronto, ON
Full-time
The Billing Administrator (“BA”) provides exceptional internal and external client service, working directly with clients and with partners, practice staff and partner assistants to provide…
Added 5 hours ago
Client Financial Services Agent
Desjardins
Louiseville, QC · Caisse Desjardins de l'Ouest de la Mauricie
Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 5 hours ago
Advisory Agent, Member and Client Experience
Desjardins
Vaudreuil-Dorion, QC · Caisse Desjardins de Vaudreuil-Soulanges
Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 5 hours ago
Advisory Agent, Member and Client Experience
Desjardins
Baie-Saint-Paul, QC · Clermont, QC · Isle-aux-coudres, QC · La Malbaie, QC · Caisse Desjardins de Charlevoix
Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 6 hours ago
Remote Life Insurance Agent
AO Globe Life
Remote, Canada
Full-time · Remote
Build strong client relationships through engaging phone and Zoom conversations.
Added 6 hours ago
Entry-Level Sales
AO Globe Life
Remote, Canada
Full-time · Remote
Tailor Solutions: Customize presentations to meet the specific goals and financial situations of each client.
Added 6 hours ago
Entry-Level Sales
AO Globe Life
Remote, Canada
Full-time · Remote
Tailor Solutions: Customize presentations to meet the specific goals and financial situations of each client.
Added 6 hours ago
Business Development Partner
Sun Life
Abbotsford, BC
Full-time
…witness their growth, by supporting them in building a holistic financial services practice that includes life and health insurance and wealth products. You’ll report to the District…
Added 8 hours ago
Senior AI Engineer
The Citco Group Limited
Halifax, NS
Full-time
…support secure, cloud-native, AI-enabled applications for the financial services industry. Using modern software engineering practices, AI-assisted development, and cross-functional…
Added 9 hours ago
Lead AI Engineering Specialist
CGI
Toronto, ON
Full-time
CGI is Canada's largest independent information technology services firm, and after 50 years, we're still growing. We are building a new AI engineering capability within our Toronto…
Added 9 hours ago
Director AI Engineering
CGI
Toronto, ON
Full-time
CGI is Canada's largest independent information technology services firm, and after 50 years, we continue to grow. We are building a new AI engineering capability within our Toronto…
Added 10 hours ago
Senior Consultant - GCP Cloud Infrastructure Architect
Deloitte
Toronto, ON
Full-time
…enable our clients. Our key clients span industries including financial services, energy and resources, consumer and retail, digital-native, and public…
Added 10 hours ago
Senior Consultant - GCP Data & AI Architect
Deloitte
Toronto, ON
Full-time
…enable our clients. Our key clients span industries including financial services, energy and resources, consumer and retail, digital-native, and public…
Added 10 hours ago
Senior Consultant - GCP Agent Platform Architect
Deloitte
Toronto, ON
Full-time
Partner with client architects and product owners to design agentic solutions on Gemini Enterprise / Vertex AI Agent Builder for real business workflows - customer operations, knowledge…
Added 11 hours ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
A career in our Risk Modelling Services team as a Property & Casualty (P&C) Actuary, will provide you with the opportunity to contribute risk modelling, general insurance advice and…
Added 12 hours ago
Agent(e) – Service à la clientèle et ventes | Secteur financier / Customer Service & Sales Representative | Financial Services
VOXDATA
Montreal, QC
$16.6 CAD / hour
Full-time
…gestion de leurs comptes et de recommander des produits et services adaptés à leurs besoins. Vous jouerez un rôle clé dans l'expérience client tout en contribuant à l'atteinte des objectifs…
Added 13 hours ago
Client Care Agent
Agriculture Financial Services Corporation
La Crête, AB
As the Client Care Agent, you are a self-starter and a great communicator. You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry. You are…

Softchoice

Power Platform & Copilot Studio Architect

Calgary, AB, Canada
AB, Canada
NS, Canada
Oakville, ON, Canada
Ottawa, ON, Canada
Toronto, ON, Canada
Nova Scotia, NS, Canada

Posting language: English
Posted: Aug 28, 2026

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Original job description

Why you’ll love Softchoice:

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The Impact you will have:

A resourceful, hyper-curious technology professional who independently owns technical architecture decisions for agent and conversational-AI solutions built on Microsoft Copilot Studio and the Power Platform, backed by custom Azure development where the workload demands it. This role owns the hardest recurring judgment in Microsoft-centered engagements: when a solution belongs on low-code, when it belongs in fully custom development, and when the right answer is a hybrid of both - and can defend that placement on economics, maintainability, quality, and time-to-value.

The role combines deep Copilot Studio and Power Platform domain expertise with genuine application-development problem-solving and product thinking. Working alone or with a small team, you are adept at quickly reviewing APIs, SDKs, and platform documentation, and can prototype an agent experience for client review within days of concept. You design agent experiences that are grounded, evaluated, and safe; orchestrate hybrid solutions where low-code and custom services each play the role they are best at; and guide clients across commercial and government clouds (GCC, GCC High), where feature-parity differences are deal-critical and must be verified per tier before designs are committed.

This role reports to a Team Lead, Manager, or Senior Manager, Digital Architecture.

What you'll do:

Own build-approach decisions across engagements: evaluate each workload for Power Platform / Copilot Studio, custom Azure development, or hybrid delivery, and defend the placement on licensing and consumption economics, supportability, extensibility, quality requirements, and time-to-value

Design and develop system architecture for enterprise-grade agent solutions on Microsoft Copilot Studio - agent design, knowledge-source strategy, custom actions and tools, channel strategy, and M365 Copilot extensibility - integrated with Dataverse, Power Apps, and Power Automate

Architect hybrid solutions that marry low-code and custom development: Copilot Studio and Power Automate as the orchestration or experience layer over custom Azure services (Functions, Logic Apps, Service Bus, APIs), and custom applications invoking Power Platform capabilities where that inverts - selecting the seam deliberately

Architect for the client's actual cloud: advise on Commercial vs GCC vs GCC High feature parity for Copilot Studio and the Power Platform, verify per-tier availability against current Microsoft documentation before committing designs, and redesign around government-cloud constraints (channels, triggers, knowledge sources, connectors, identity)

Establish quality and safety engineering for conversational AI: grounded-answer and citation design, evaluation approaches for agent output, content-safety configuration, and monitoring for quality drift in production

Advise clients on Copilot Studio and Power Platform licensing and consumption models (including credit-metered agent consumption); model the economics of agent workloads against custom-build alternatives as an input to architecture decisions

Develop prototypes for client pitches and manage them through to completion with the WWT Digital team

Conduct technology reviews, assessments, and dependency-mapping exercises for clients to understand current environments; analyze the client's technological state and propose improvements and future implementations, including agent and automation roadmaps

Establish architectural best practices and governance models (DLP, RBAC, environment strategy, CoE, agent lifecycle governance) so solutions remain sustainable and enterprise-ready after handoff

Communicate architectural and technical decisions to internal stakeholders, other architects, and other WWT Digital team members

Provide technical oversight and direction for delivery teams as a member of a multi-person architecture team, or under the direction of a manager

What you'll bring to the table:

Typical candidates will have 10+ years of experience in software engineering or enterprise solution delivery, including at least 2+ years of experience architecting systems and 6+ years of experience leading technical teams. Demonstrated experience delivering conversational-AI or agent solutions to production is required.

Deep expertise in Microsoft Copilot Studio: agent design, generative orchestration, knowledge sources, custom actions/tools, channels, analytics, and M365 Copilot extensibility.

Deep expertise across the Microsoft Power Platform: Power Apps, Power Automate, Dataverse, Power Pages, and AI Builder - including governance (DLP, RBAC, environment strategy, CoE) and ALM.

Strong application-development foundation: REST/Graph APIs, Azure Functions, custom connectors, and enough fluency in a modern language (C#, TypeScript) to design and review the custom side of hybrid solutions credibly.

Working knowledge of Azure AI services (Azure OpenAI, AI Search, Document Intelligence, Language) and where they outperform in-platform equivalents - the raw material of custom-vs-low-code decisions.

Working knowledge of Microsoft government cloud offerings (GCC, GCC High): identity planes, feature-parity discipline, and the practice of verifying per-tier availability before committing designs in writing.

Strong Copilot Studio and Power Platform licensing knowledge, including consumption/credit-metered models; able to model agent economics as an architecture input.

Product thinking: frames solutions around business outcomes and adoption, weighs who maintains the solution after handoff, and knows when not to build.

Hands-on experience with emergent AI coding practices using LLM-based coding tools to accelerate design and delivery workflows.

Experience with CI/CD tools and techniques, and with solution ALM for platform workloads (Azure DevOps, GitHub).

Exhibits superior communication skills, both oral and written; is clear, concise, sincere, and persuasive. Excellent listening skills and displays a genuine interest in the voice of others.

Demonstrates initiative and creativity in all work efforts. Pursues objectives beyond what is required or expected.

Relevant Microsoft certifications preferred (e.g., Power Platform Solution Architect Expert, Azure AI Engineer Associate).

Compensation:

A reasonable estimate of the current base pay range for this position in Toronto is $120,800 to $151,000,annually + 14% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
Flexibility: Plan your workdays in a way that suits you best
Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7637

EoE/M/F/Vet/Disability 

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More about this job

Responsibilities

The architect will own technical decisions for agent and conversational-AI solutions, determining the optimal balance between low-code Power Platform tools and custom Azure development. They will design enterprise-grade system architectures, establish safety and quality engineering standards, and provide technical oversight for delivery teams.

Requirements

Candidates must have 10+ years of experience in software engineering or enterprise solution delivery, with at least 2 years in system architecture and 6 years in technical leadership. Deep expertise in Microsoft Copilot Studio, Power Platform, and hybrid cloud development is required, along with strong communication and product-thinking skills.

Skills

Microsoft Copilot Studio
Power Platform
Azure Development
Conversational AI
System Architecture
C#
TypeScript
Dataverse
Power Automate
Azure OpenAI
Cloud Governance
API Integration
Solution Architecture
Technical Leadership
Product Thinking
CI/CD

Benefits

Medical and Dental Care
Employee & Family Assistance Program
RRSP/DPSP Retirement Savings Plan with Company Matching
Life and Disability Insurance
Vacation and Sick Leave
Holidays
Parental Leave
Volunteer Days
Bereavement Leave
Employee Discount Program

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot Studio
Power Platform
Azure
Conversational AI
Generative AI
System Architecture
Dataverse
Power Automate
Power Apps
Azure OpenAI
REST APIs
Graph APIs
C#
TypeScript
Cloud Governance
DLP
RBAC
ALM
Azure DevOps
GitHub
GCC
GCC High
Solution Architect
AI Builder
Digital Transformation
Enterprise Solutions
Technical Leadership
Product Thinking
CI/CD
Automation

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