Seasonal Sales Associate

Company Description SoftMoc is a national Canadian and international e-commerce footwear retailer with over 115 locations in premier shopping destinations across the country, complemented by a leading online store at www.SoftMoc.com. The company offers many top brand names in footwear and leverages cutting-edge technology and web design to deliver an engaging shopping experience.

Team members benefit from dynamic pay structures that combine hourly compensation with commissions, perks, and bonuses tied to enhancing the total customer experience. Seasonal Sales Associates join a collaborative environment with opportunities to develop retail and customer service skills while contributing to a strong customer-focused culture.

Role Description The Seasonal Sales Associate is a part-time, on-site role located in Etobicoke, ON. In this role, the associate supports customers by greeting them, answering product questions, and guiding them through footwear selections to ensure a positive shopping experience. Daily responsibilities include processing sales transactions, handling returns and exchanges, maintaining visual merchandising standards, and keeping the sales floor and stockroom organized. The associate is expected to learn product features, stay informed about promotions, and actively contribute to achieving individual and store sales goals. The role may also involve collaborating with team members, assisting with inventory counts, and supporting other store operations as needed during peak seasonal periods.

Qualifications

• Customer service and sales skills, including the ability to engage customers, identify needs, and recommend appropriate products.
• Cash handling and point-of-sale skills, with accuracy in processing transactions, returns, and exchanges.
• Retail operations skills, such as merchandising, inventory support, and maintaining a clean, organized sales environment.
• Communication and interpersonal skills to work effectively with customers and team members in a fast-paced setting.
• Ability to work flexible part-time hours, including evenings, weekends, and holidays during seasonal peaks.
• Strong reliability, attention to detail, and a proactive approach to meeting sales and service goals.
• Previous retail or customer-facing experience is an asset but not required; training will be provided.