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Added 6 mins ago
AW
Senior Revisor/Translator, Temporary
Aviso Wealth
Remote, Canada
- $70 CAD / hour
- Contract
- Remote
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 6 mins ago
AW
Senior Revisor/Translator, Temporary
Aviso Wealth
Remote, Canada
- $70 CAD / hour
- Contract
- Remote
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 6 mins ago
B
Manager, Architecture & Design (Enterprise Architect)
BDO
London, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vancouver, BC
- Full-time
The Manager, Architecture & Design leads the enterprise and solution architecture function, aligning technology decisions with business strategy. This role is for an existing vacancy and…
Added 6 mins ago
A
Analyste en gestion de Configuration, PLM et Nomenclature
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Sous la supervision du Manager Ingénierie, L’Analyste de la Configuration PLM et Nomenclature travaille en collaboration avec les différents services internes tel que le « Manufacturing…
Added 19 mins ago
TC
Senior Manager, User Engagement
Thrive Career Wellness Platform
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are looking for a Senior Manager, User Engagement to own how Thrive guides, activates, and supports the people who use our platform, from their first invitation through to the outcomes…
Added 19 mins ago
D
Project Manager
DYNAMO
Regina, SK
- Full-time
As a Project Manager, you will provide strategic leadership to project teams while serving as a trusted advisor to clients and internal stakeholders. You will play a key role in driving…
Added 19 mins ago
D
Project Manager
DYNAMO
Saskatoon, SK
- Full-time
As a Project Manager, you will provide strategic leadership to project teams while serving as a trusted advisor to clients and internal stakeholders. You will play a key role in driving…
Added 19 mins ago
I
Oracle-Supply Chain Manager Cloud-Lead
IBM
ON · Ontario, Canada
- $135,000 to $185,000 CAD / year
- Full-time
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their…
Added 19 mins ago
SM
Counsellor – Student Affairs and Services
Saint Mary's University
Halifax, NS
- Full-time
Consult with the Manager of Counselling and other Clinicians on client cases.
Added 19 mins ago
T
Sr. Business Systems Analyst - Core Platform
TD
Toronto, ON
- Full-time
Added 19 mins ago
T
Data Scientist III - Financial Crimes Network Analytics (ATH 5556)
TD
Toronto, ON
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 21 mins ago
F
Senior Financial Analyst
Fasken
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · AB · Surrey, BC · Calgary, AB · Tsuut'ina, AB
- Full-time
Reporting to the Manager, Finance, the Senior Financial Analyst (also referred to as “SFA”) is responsible for coordinating and performing complex tax compliance, reporting, and analytical…
Added 21 mins ago
People Business Partner, Lyft Urban Solutions
Lyft
Montreal, QC
This is a hands-on role for someone who enjoys being close to the business. Success looks like a deep understanding of the team’s objectives, metrics, performance, and opportunities in…
Added 32 mins ago
TS
VP, Debt Capital Markets, Corporate & Investment Banking
TD Securities
Toronto, ON
- Full-time
Develop and maintain senior client relationships with CFOs, Treasurers, and other corporate decision-makers, serving as a strategic advisor on capital structure, market conditions, and…
Added 32 mins ago
WC
Quality Assurance Coordinator
World Courier
Mississauga, ON
- Full-time
…metrics. This includes to act as a first contact for the Country Manager and local team for quality related topics. And to ensure that quality aspects for Transport are adequately…
Added 34 mins ago
ET
Account Manager, Helicopter Engine MRO
Essential Turbines
Montreal, QC
- Full-time
The Account Manager, Engine MRO will serve as a point of contact for the assigned commercial and military accounts, ensuring exceptional service delivery, fostering long-term relationships,…
Added 34 mins ago
A
Senior Revisor/Translator, Temporary
Aviso
Montreal, QC
- $70 CAD / hour
- Contract
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 34 mins ago
A
Senior Revisor/Translator, Temporary
Aviso
Toronto, ON
- $70 CAD / hour
- Contract
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 34 mins ago
L
Analyst, Investment Services
LetkoBrosseau
Toronto, ON
- Full-time
…business-minded, fundamental research approach, strong ethical culture and client-first fiduciary commitment has been the key to our long-term growth and success. Through ongoing, active…
Added 34 mins ago
NB
Associate
National Bank of Canada
Sept-Îles, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 34 mins ago
CM
Mental Health Nurse
CASA Mental Health
AB · Edmonton, AB
- Full-time
Reporting to the Program Manager or Program Supervisor, the Mental Health Nurse works collaboratively within an interdisciplinary team to provide and coordinate services, including nursing…
Added 34 mins ago
H
Senior Electrical Power Engineer
HDR
Vancouver, BC
- Full-time
…be expected to mentor young engineers, support in managing client relationships, and lead marketing activities including proposal technical writing, fee builds, and work breakdown structure…
Added 34 mins ago
G
Campaign Manager
Glassroom
Toronto, ON
- Full-time
You are the hands-on professional who ensures the flawless delivery of our campaigns. As a Campaign Manager (CM), you directly contribute to the success of the team and our clients by…
Added 35 mins ago
JH
Business Development Manager
John Henry Foster Minnesota, Inc.
Winnipeg, MB
- Full-time
Celco Controls seeks an accomplished and results-oriented Business Development Manager to continue to lead and accelerate our business development efforts.
Added 35 mins ago
UO
Finance Partner
University of Alberta
Edmonton, AB
- Full-time
As a Finance Partner, you will act as a strategic professional advisor to the dean, faculty general manager, or other senior leaders such as Associate Vice President within your portfolio.…

Software of Excellence

Software Support Specialist

Surrey, BC, Canada

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. · Full-time

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Job details

Pay: The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of experience in a client-facing on-premises software support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected electronic health record (EHR) system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. 

About The Opportunity

We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.

This role is the first point of contact for customers, responsible for intake, triage, and resolution of common application issues. You will play a critical role in delivering a consistent, high-quality support experience while ensuring efficient routing and escalation of more complex issues.

This position is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys troubleshooting application issues, and is passionate about helping users succeed.

This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building.

Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

Frontline Support & Case Management

Act as the primary point of contact for incoming support requests via phone, online portal, chat, and email.
Log, categorize, and prioritize tickets based on severity and SLA guidelines.
Quickly assess issues and determine appropriate next steps (resolve vs escalate)
Manage assigned case queue and ensure timely follow-up with customers

Issue Resolution

Troubleshoot and resolve frontend application issues using knowledgebase resources
Assist with:
Login/access issues
Configuration questions
Known defects or workarounds
Navigation, workflow, and usability questions
Aim to resolve issues at first contact whenever possible

Triage & Escalation

Identify and route cases that require escalation to other teams (Customer Success, Engineering, Product)
Gather complete diagnostic details before escalation (logs, screenshots, steps to reproduce)

Customer Experience

Deliver clear, professional, and empathetic communication
Set expectations on response times and next steps
Ensure consistent updates are provided until resolution
Maintain a strong customer-first mindset

Documentation & Knowledge Sharing

Document all troubleshooting steps and resolutions in case records
Contribute to internal and client-facing knowledgebase articles
Identify recurring issues and suggest improvements to documentation

Qualifications & Requirements

3+ years of experience in a client-facing on-premises software support role.
Prefer knowledge writing SQL select queries and investigating issues at a data level.
Experience working with enterprise database platforms.
Exceptional customer-focused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a fast-passed environment.

Our Recruiting Process 

 

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

Intro/screening call with our Recruitment Team
Short online behavioral and cognitive assessment via the Predictive Index
Virtual Interview with Hiring Manager
Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation & Benefits

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our Benefits Also Include

3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
3-week paid vacation, growing up to 5 weeks with tenure
Unlimited paid flex days
Paid Birthday off

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for customer support requests, managing cases, troubleshooting common application issues, and resolving them when possible. Document resolutions, communicate updates to customers, and gather diagnostic information to route complex issues to the appropriate teams.

Requirements

Requires at least three years of client-facing support experience with on-premises software, along with strong customer communication, troubleshooting, and problem-solving skills. SQL query writing and experience with enterprise database platforms are preferred.

Skills

Customer Support
Software Troubleshooting
Case Management
Ticket Triage
Issue Resolution
SQL Select Queries
Enterprise Databases
On-Premises Software
Diagnostic Data Gathering
Escalation Management
Customer Communication
Critical Thinking
Problem-Solving
Knowledge Base Documentation
SLA Management

Benefits

3% RRSP Matching
Comprehensive Health Benefits Plan
100% Drug Coverage
Three Weeks Paid Vacation, Increasing Up to Five Weeks With Tenure
Unlimited Paid Flex Days
Paid Birthday Off

Visa sponsorship

Not detected in the job text

Keywords

Dental Software
Enterprise Application
On-Premises Software
Application Support
Academic Support
SQL Select Queries
Enterprise Database Platforms
Electronic Health Records
Case Management
Ticket Prioritization
Service-Level Agreements
Troubleshooting
Login and Access Issues
Application Configuration
Known Defects
Workarounds
Workflow Support
Issue Triage
Escalation
Diagnostic Logs
Screenshots
Steps to Reproduce
Customer Experience
Knowledge Base
Documentation
Customer Success
Engineering
Product

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