Find work in Canada.

336,262 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Manager Indigenous Relations
FortisAlberta
Calgary, AB
TITLE: Manager Indigenous Relations (E26-176)
Added 12 mins ago
Lead Graphic Artist
2K
Montreal, QC
Please note, this is a management role. At Cloud Chamber, a manager’s primary responsibility is to drive their team’s success - setting clear task priorities, providing coaching and…
Added 25 mins ago
H
Construction Manager
Hays
Ottawa, ON · Greater Ottawa Metropolitan Area
- $90,000 to $110,000 CAD / year
- Full-time
Reporting to the General Manager, the Project Manager will serve as the organization's construction subject matter expert and owner's representative. This individual will oversee tenant…
Added 27 mins ago
V
Manager, Client Service & Fund Operations Transformation - 12 Month Contract
Vanguard
Toronto, ON
- Full-time
…candidate will serve as a trusted operational subject matter expert, escalation point, and project lead, partnering across Canadian and global teams and with external service providers to…
Added 27 mins ago
Department Sales Manager, Apparel
Sporting Life Group
Mississauga, ON
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
Added 27 mins ago
Sales Office Administrator
Great Gulf Group
Orangeville, ON
Perform other duties as assigned by the Sales Manager and Sales Representative
Added 27 mins ago
T
Solutions Design IT Specialist
TD
Toronto, ON
- Full-time
Work with the Technology Project Manager, Business Analysts / Systems Analysts, and other team members to define metrics and performance goals for the application
Added 27 mins ago
HR
Spécialiste, Conseiller(ère) Beauté Désigné(e) / Specialist, Designated Beauty Advisor - Loewe
Holt Renfrew
Montreal, QC
- Full-time
Share expert level of product knowledge with entire store selling team
Added 39 mins ago
EG
Career Opportunities: HR Business Partner (1601)
Equinox Gold Corp.
Grand Falls-Windsor, NL
- Full-time
Consult with the HR manager in areas of complexity.
Added 41 mins ago
Food Services Assistant (2026-1105)
Carewest Innovative Healthcare
Calgary, AB
Reporting to the Manager, Food Services this position is responsible for providing excellent customer service to clients, families, visitors and staff in accordance with established…
Added 41 mins ago
Asset manager - Wind turbine performance / Gestionnaire d'actifs - Performances des éoliennes
ENERCON
Montreal, QC
Jouer le rôle d’expert technique régional pour soutenir l’exploitation et la maintenance des parcs éoliens à travers le Canada.
Added 41 mins ago
Manager, Loyalty & Partnership Infrastructure
Scotiabank
Toronto, ON
Manager of Loyalty and Partnership Infrastructure will lead the Loyalty Program, collaborating with teams and vendors. Key responsibilities include managing vendor initiatives, ensuring…
Added 41 mins ago
S
Cook 2 (Full-Time) - (YYZ Airport)
SSP
Mississauga, ON
- Full-time
…dishes for our guests, properly setting up the kitchen so every Expert has the product and tools easily accessible during their shift. Take the next step in your culinary career by joining…
Added 41 mins ago
S
Cook 2 (Full-Time) - YYZ Airport
SSP
Mississauga, ON
- Full-time
…dishes for our guests, properly setting up the kitchen so every Expert has the product and tools easily accessible during their shift. Take the next step in your culinary career by joining…
Added 41 mins ago
B
Manager, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
Seeking a skilled and experienced professional to join our Model Risk Management Team as a Manager, Model Risk, Credit Risk. As a manager in our second line of defense risk management,…
Added 41 mins ago
FT
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
The incumbent reports to the Manager, Registration, Records & Apprenticeship. The incumbent is responsible for the administration related to the admission, registration and graduation of…
Added 41 mins ago
FT
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
The incumbent reports to the Manager, Admissions. The incumbent is responsible for the administration related to the admission, registration and graduation of students. In order to achieve…
Added 41 mins ago
FT
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
The incumbent reports to the Manager, Registration, Records & Apprenticeship. The incumbent is responsible for the administration related to the admission, registration and graduation of…
Added 41 mins ago
FT
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
The incumbent reports to the Manager, Admissions. The incumbent is responsible for the administration related to the admission, registration and graduation of students. In order to achieve…
Added 57 mins ago
R
Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
RTX
Longueuil, QC
- Full-time
Agir en tant que porte-parole du client et expert du marché afin de favoriser l’alignement interfonctionnel, tout en fournissant des analyses pour orienter la stratégie produit et soutenir…
Added 57 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Saskatoon, SK
- Part-time
Expert in assigned areas of product inventory, product placement and expiry dates
Added 57 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Expert in assigned areas of product inventory, product placement and expiry dates
Added 57 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Gananoque, ON
- Part-time
Expert in assigned areas of product inventory, product placement and expiry dates
Added 57 mins ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
Reporting to the Manager, Financial and Administrative Operations, the Senior Finance and Procurement Analyst is responsible for procurement, contract and payment controls, compliance and…
Added 57 mins ago
Hiring Event October 15, The Shops at Piccadilly
Bell
Salmon Arm, BC
Come and meet a manager for an on-site interview.

Software of Excellence

Software Support Specialist

Surrey, BC, Canada

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of experience in a client-facing on-premises software support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected electronic health record (EHR) system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. 

About The Opportunity

We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.

This role is the first point of contact for customers, responsible for intake, triage, and resolution of common application issues. You will play a critical role in delivering a consistent, high-quality support experience while ensuring efficient routing and escalation of more complex issues.

This position is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys troubleshooting application issues, and is passionate about helping users succeed.

This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building.

Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

Frontline Support & Case Management

Act as the primary point of contact for incoming support requests via phone, online portal, chat, and email.
Log, categorize, and prioritize tickets based on severity and SLA guidelines.
Quickly assess issues and determine appropriate next steps (resolve vs escalate)
Manage assigned case queue and ensure timely follow-up with customers

Issue Resolution

Troubleshoot and resolve frontend application issues using knowledgebase resources
Assist with:
Login/access issues
Configuration questions
Known defects or workarounds
Navigation, workflow, and usability questions
Aim to resolve issues at first contact whenever possible

Triage & Escalation

Identify and route cases that require escalation to other teams (Customer Success, Engineering, Product)
Gather complete diagnostic details before escalation (logs, screenshots, steps to reproduce)

Customer Experience

Deliver clear, professional, and empathetic communication
Set expectations on response times and next steps
Ensure consistent updates are provided until resolution
Maintain a strong customer-first mindset

Documentation & Knowledge Sharing

Document all troubleshooting steps and resolutions in case records
Contribute to internal and client-facing knowledgebase articles
Identify recurring issues and suggest improvements to documentation

Qualifications & Requirements

3+ years of experience in a client-facing on-premises software support role.
Prefer knowledge writing SQL select queries and investigating issues at a data level.
Experience working with enterprise database platforms.
Exceptional customer-focused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a fast-passed environment.

Our Recruiting Process 

 

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

Intro/screening call with our Recruitment Team
Short online behavioral and cognitive assessment via the Predictive Index
Virtual Interview with Hiring Manager
Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation & Benefits

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our Benefits Also Include

3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
3-week paid vacation, growing up to 5 weeks with tenure
Unlimited paid flex days
Paid Birthday off

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for customer support requests, managing cases, troubleshooting common application issues, and resolving them when possible. Document resolutions, communicate updates to customers, and gather diagnostic information to route complex issues to the appropriate teams.

Requirements

Requires at least three years of client-facing support experience with on-premises software, along with strong customer communication, troubleshooting, and problem-solving skills. SQL query writing and experience with enterprise database platforms are preferred.

Skills

Customer Support
Software Troubleshooting
Case Management
Ticket Triage
Issue Resolution
SQL Select Queries
Enterprise Databases
On-Premises Software
Diagnostic Data Gathering
Escalation Management
Customer Communication
Critical Thinking
Problem-Solving
Knowledge Base Documentation
SLA Management

Benefits

3% RRSP Matching
Comprehensive Health Benefits Plan
100% Drug Coverage
Three Weeks Paid Vacation, Increasing Up to Five Weeks With Tenure
Unlimited Paid Flex Days
Paid Birthday Off

Visa sponsorship

Not detected in the job text

Keywords

Dental Software
Enterprise Application
On-Premises Software
Application Support
Academic Support
SQL Select Queries
Enterprise Database Platforms
Electronic Health Records
Case Management
Ticket Prioritization
Service-Level Agreements
Troubleshooting
Login and Access Issues
Application Configuration
Known Defects
Workarounds
Workflow Support
Issue Triage
Escalation
Diagnostic Logs
Screenshots
Steps to Reproduce
Customer Experience
Knowledge Base
Documentation
Customer Success
Engineering
Product

Report this job