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Added 8 mins ago
AE
Digital Experience Specialist - Temporary
Arc'teryx Equipment
North Vancouver, BC
- Temporary
As a Digital Experience Specialist, you will play a key role in managing digital experience projects from initial concept through to delivery across the business. Leveraging research tools,…
Added 9 mins ago
Bilingual Specialist, IT Business Analysis
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Calgary, AB
At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to…
Added 9 mins ago
Senior Specialist, Software Engineering (.Net)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Technology and Business Transformation team, in the Senior Specialist, Software Engineering (.Net Developer) position, where the next generations of software applications are being…
Added 9 mins ago
Bilingual Senior Specialist, Software Engineering (.Net)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Technology and Business Transformation team, in the Bilingual Senior Specialist, Software Engineering (.Net Developer) position, where the next generations of software applications…
Added 23 mins ago
UO
Research Assistants, Faculty of Social Work
University of Calgary
Calgary, AB
- Internship
The Research Assistant will focus primarily on an assigned research project and may support other projects under the PI. Work is generally performed Monday to Friday, with flexible hours as…
Added 23 mins ago
BC
ATIP Specialist
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
Must be proficient in standard MS office software and equipment.
Added 23 mins ago
UO
Intermediate Data Management Specialist, Oncology
University of Calgary
Calgary, AB
- Full-time
The Department of Oncology in the Cumming School of Medicine invites applications for an Intermediate Data Management Specialist. This Full-time Fixed Term position is for approximately 12…
Added 35 mins ago
GS
Artificial Intelligence Engineer
Gala Solutions
Montreal, QC
- Contract
Job Title: AI Platform Engineering Specialist
Added 37 mins ago
L
Technical Support Specialist L1 / L2 – North America
Letsignit
Montreal, QC
- Full-time
Role Description The Technical Support Specialist L1 / L2 – North America is a full-time, hybrid role based in Montreal, QC, with flexibility for some work from home. In this role, you will…
Added 37 mins ago
S
Senior Specialist, IT Operations (Service Management)
SaskPower
Regina, SK
- Full-time
We are seeking an experienced Senior ServiceNow Specialist to lead the administration, enhancement, integration, and ongoing implementation of the ServiceNow platform. This role will serve…
Added 54 mins ago
Développeur principal SAP CPI / SAP Sr. CPI Developer
Syntax
Thornhill, ON
Fournir un support hypercare après la mise en production et assurer une transition fluide vers l’équipe de support opérationnel.
Added 54 mins ago
T
Audit Manager II, Financial Crimes Audit, High Risk Areas (667)
TD
Toronto, ON
- Full-time
The position provides support and the management of the Financial Crimes Audit Program which includes conducting audits of the systems of internal controls are effective and compliant with…
Added 54 mins ago
MU
Web Application Specialist
McGill University
Canada
- Full-time
…build open-source Research Data Management (RDM) solutions that support every stage of the genomics and health data lifecycle. Our portals, APIs, databases and tools are the infrastructure…
Added 1 hour ago
PC
Lead Specialist – IT SAP
Parkland Corporation
Calgary, AB
- Full-time
The Sr. Specialist - IT SAP Supply Chain (MM) position is primarily responsible for supporting the SAP S4 Materials Management module for users with in-depth expertise in SAP MM, WM and IM…
Added 1 hour ago
PH
Inpatient Pharmacy Technician Pharmacy General
Providence Healthcare
Toronto, ON
- Temporary
To provide technical support services relative to the needs of the clinical area; to provide medication distribution services in a unit dose distribution system with automation technology;…
Added 1 hour ago
LC
Talent Acquisition Specialist Bilingual 1
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
The Talent Acquisition Specialist is responsible for delivering high volume recruitment support across Canada, with a focus on frontline/hourly roles, entry‑volume recruitment support…
Added 1 hour ago
OT
Scribe Invigilator - Limited Term
Ontario Tech University
Oshawa, ON
- Part-time
…Integrated Services, Scribe Invigilators provide critical one-on-one support to students registered with Student Accessibility Services, ensuring equitable access to exams by transcribing…
Added 1 hour ago
C
Senior Google Cloud Data Engineer
CGI
Halifax, NS
- Full-time
We are seeking a Senior Google Cloud Data Specialist to design, build, and optimize scalable data solutions on Google Cloud Platform (GCP).
Added 1 hour ago
EI
CNC Programmer / Applications Specialist
Ebco Industries Ltd.
Richmond, BC
- Full-time
The CNC Programmer / Applications Specialist is responsible for developing CNC programs, designing fixtures, optimizing machining operations, and supporting production teams to ensure…
Added 1 hour ago
MV
*Senior Project Engineer
Metro Vancouver
Burnaby, BC
- Full-time
…for providing controls and automation programming, technical support, electrical and instrumentation design, project management, construction management and commissioning for Water…
Added 1 hour ago
G
Spécialiste du succès partenaire / Partner Success Specialist - DAP
Genetec
Montreal, QC
- Full-time
…professionnels chargés de la gestion administrative des partenaires, du support technique et de la certification des intégrations SDK développées par nos précieux…
Added 1 hour ago
G
Spécialiste du succès partenaire / Partner Success Specialist - DAP
Genetec
Remote, Canada
- Full-time
- Remote
…professionnels chargés de la gestion administrative des partenaires, du support technique et de la certification des intégrations SDK développées par nos précieux…
Added 1 hour ago
J
Field Services Specialist
Jolera
Remote, Canada
- Remote
…behind them. That is why we assembled a great team of experts to support our operations. Our people are focused, client driven and passionate about connecting users with…
Added 1 hour ago
G
Spécialiste des tests système / System Test Specialist - DAP
Genetec
Remote, Canada
- Full-time
- Remote
Within the Development Partner Experience Group (DPEG), the Application Certification Specialist will work closely with the DAP (Development Acceleration Program) Coordinators, technical…
Added 1 hour ago
B-
Specialiste projet Cargo / Project Cargo Specialist
BLV - Value Chain Partners
Westmount, QC
- Full-time
We’re looking for a super cool Project Cargo specialist who can handle both sales and operations support. You’ll be the mastermind behind planning, coordinating, and executing huge-scale…

Software of Excellence

Software Support Specialist

Surrey, BC, Canada

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. · Full-time

Apply About employer

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Job details

Pay: The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of experience in a client-facing on-premises software support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected electronic health record (EHR) system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. 

About The Opportunity

We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.

This role is the first point of contact for customers, responsible for intake, triage, and resolution of common application issues. You will play a critical role in delivering a consistent, high-quality support experience while ensuring efficient routing and escalation of more complex issues.

This position is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys troubleshooting application issues, and is passionate about helping users succeed.

This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building.

Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

Frontline Support & Case Management

Act as the primary point of contact for incoming support requests via phone, online portal, chat, and email.
Log, categorize, and prioritize tickets based on severity and SLA guidelines.
Quickly assess issues and determine appropriate next steps (resolve vs escalate)
Manage assigned case queue and ensure timely follow-up with customers

Issue Resolution

Troubleshoot and resolve frontend application issues using knowledgebase resources
Assist with:
Login/access issues
Configuration questions
Known defects or workarounds
Navigation, workflow, and usability questions
Aim to resolve issues at first contact whenever possible

Triage & Escalation

Identify and route cases that require escalation to other teams (Customer Success, Engineering, Product)
Gather complete diagnostic details before escalation (logs, screenshots, steps to reproduce)

Customer Experience

Deliver clear, professional, and empathetic communication
Set expectations on response times and next steps
Ensure consistent updates are provided until resolution
Maintain a strong customer-first mindset

Documentation & Knowledge Sharing

Document all troubleshooting steps and resolutions in case records
Contribute to internal and client-facing knowledgebase articles
Identify recurring issues and suggest improvements to documentation

Qualifications & Requirements

3+ years of experience in a client-facing on-premises software support role.
Prefer knowledge writing SQL select queries and investigating issues at a data level.
Experience working with enterprise database platforms.
Exceptional customer-focused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a fast-passed environment.

Our Recruiting Process 

 

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

Intro/screening call with our Recruitment Team
Short online behavioral and cognitive assessment via the Predictive Index
Virtual Interview with Hiring Manager
Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation & Benefits

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our Benefits Also Include

3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
3-week paid vacation, growing up to 5 weeks with tenure
Unlimited paid flex days
Paid Birthday off

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for customer support requests, managing cases, troubleshooting common application issues, and resolving them when possible. Document resolutions, communicate updates to customers, and gather diagnostic information to route complex issues to the appropriate teams.

Requirements

Requires at least three years of client-facing support experience with on-premises software, along with strong customer communication, troubleshooting, and problem-solving skills. SQL query writing and experience with enterprise database platforms are preferred.

Skills

Customer Support
Software Troubleshooting
Case Management
Ticket Triage
Issue Resolution
SQL Select Queries
Enterprise Databases
On-Premises Software
Diagnostic Data Gathering
Escalation Management
Customer Communication
Critical Thinking
Problem-Solving
Knowledge Base Documentation
SLA Management

Benefits

3% RRSP Matching
Comprehensive Health Benefits Plan
100% Drug Coverage
Three Weeks Paid Vacation, Increasing Up to Five Weeks With Tenure
Unlimited Paid Flex Days
Paid Birthday Off

Visa sponsorship

Not detected in the job text

Keywords

Dental Software
Enterprise Application
On-Premises Software
Application Support
Academic Support
SQL Select Queries
Enterprise Database Platforms
Electronic Health Records
Case Management
Ticket Prioritization
Service-Level Agreements
Troubleshooting
Login and Access Issues
Application Configuration
Known Defects
Workarounds
Workflow Support
Issue Triage
Escalation
Diagnostic Logs
Screenshots
Steps to Reproduce
Customer Experience
Knowledge Base
Documentation
Customer Success
Engineering
Product

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