Jobs in Canada

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Added 14 mins ago
C
Sr. Manager & Team Lead, Cash Management
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 14 mins ago
B
Legal Assistant - Business Law
BOYNECLARKE
Dartmouth, NS
- Full-time
…committed to success, balance, and wellness. We offer legal services ranging from personal matters to complex business transactions, providing the expertise and systems of a large law firm…
Added 14 mins ago
CG
Security Guard - North York
Commissionaires Great Lakes
Toronto, ON · North York, Ontario
- Full-time
…being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security…
Added 14 mins ago
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Manager, Funding
AMA - Alberta Motor Association
Calgary, AB
- Full-time
We are seeking an experienced and people-focused Manager, Funding to lead our Funding team and ensure mortgages close as scheduled, with funds released accurately and efficiently. This role…
Added 14 mins ago
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Associate Manager, Brand Consulting
Wasserman
Toronto, ON · CAN - Toronto Office (Hanna Avenue)
- Full-time
THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.
Added 14 mins ago
CT
Addiction & Mental Health Worker, Crisis Centre
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $27.14 to $37.26 CAD / hour
- Part-time
Shift length in these programs varies, up to and including 12-hour shifts
Added 14 mins ago
CT
Transitional Case Manager Exeter
CMHA Thames Valley Addiction and Mental Health Services
Exeter, ON
- $27.14 to $37.26 CAD / hour
- Part-time
When you'll work – 40 hours biweekly; Monday to Friday day shifts, between the hours of 8:30am-4:00pm with a 30-min unpaid meal break · Successful candidates must have a Police Vulnerable Sector Check completed in the last six months
Added 14 mins ago
CT
Coordinator, Women’s Services
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $32.24 to $39.6 CAD / hour
- Full-time
Liaises between staff and Manager with respect to client access and flow; assists with assessing potential fit for the program
Added 14 mins ago
CT
Transitional Case Manager, Exeter Site
CMHA Thames Valley Addiction and Mental Health Services
Exeter, ON
- $27.14 to $37.26 CAD / hour
- Full-time
Establish an intervention plan which includes expectations and responsibilities of the client, Case Manager, other supports (e.g. family) and resources, as well as the frequency and nature…
Added 14 mins ago
CT
Coordinator, Case Management and Counselling
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $32.24 to $39.6 CAD / hour
- Full-time
Liaises between staff and Manager with respect to client access and flow; assists with assessing potential fit for the program
Added 14 mins ago
CT
Coordinator, Withdrawal Management & Crisis Services (Elgin)
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
- $32.24 to $39.6 CAD / hour
- Full-time
Liaises between staff and Manager with respect to client access and flow; assists with assessing potential fit for the program
Added 14 mins ago
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Associate, Transfer Agency and Pooled Fund Oversight
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
…investment structures, including new pooled fund launches, client onboarding, process and control improvements, and operational initiatives. The Associate will collaborate with Investment…
Added 14 mins ago
IM
Manager, Client Financial Reporting
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
The Manager, Client Financial Reporting is accountable for the accurate and timely delivery of client financial reporting within Investment Operations at IMCO. The role provides oversight…
Added 14 mins ago
Sales Representative, Residential Repaint
Sherwin-Williams
Carleton Place, ON
Must have a valid, unrestricted Driver’s License · Must have at least a High School diploma or a Certificate of Adult Education Completion (CAEC)
Added 14 mins ago
Manager, Business Risk Management, AML
Scotiabank
Toronto, ON
Champion a client-focused culture to deepen relationships and leverage broader Bank and Wealth systems and knowledge.
Added 14 mins ago
BS
General Manager
Blue Shock Executive Search
Regina, SK
- $75,000 to $85,000 CAD / year
- Full-time
Our Client has been proudly serving local customers for over 35 years, and we continue to grow with the best people on our team! With 66 restaurants in Canada and the US, you need not look…
Added 14 mins ago
FH
Community Occupational Therapist - Complex Care Housing
Fraser Health Authority
Abbotsford, BC
- $45.15 to $56.17 CAD / hour
- Part-time
Abiding by Fraser Health Policies and Procedures impacting rehabilitation and recovery services, and as a member of the interdisciplinary team, provides direct and indirect specialized…
Added 14 mins ago
PS
Security Team Lead at University Health Network
Paladin Security Group Ltd
Toronto, ON
- $22.53 to $23.46 CAD / hour
- Full-time
Maintaining regular communication with the Client Service Manager regarding site operations.
Added 14 mins ago
PS
Security Field Team Trainer at Mount Sinai Hospital
Paladin Security Group Ltd
Toronto, ON
- $27.86 CAD / hour
- Full-time
Conduct formal evaluations of new staff, monitor performance, and report findings directly to the Client Service Manager and Security Services Management.
Added 14 mins ago
PS
Security Supervisor - North York General Hospital Finch
Paladin Security Group Ltd
Toronto, ON · North York, ON
- Full-time
Maintain regular communication with the Client Service Manager regarding site operations and issues.
Added 14 mins ago
PS
Security Supervisor - Mount Sinai Hospital
Paladin Security Group Ltd
Toronto, ON
- $27.86 CAD / hour
- Full-time
Ability to stand and walk for extended periods during 12-hour shifts
Added 14 mins ago
SO
Software Support Specialist
Software of Excellence
Surrey, BC
- Full-time
This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building
Added 29 mins ago
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Camp Manager - Future Opportunity
ATCO
ON · ON, Canada
- Full-time
Accommodations and meals during your work rotations are provided by the company
Added 29 mins ago
A
Assistant Camp Manager - Future Opportunity
ATCO
ON · ON, Canada
- Full-time
Accommodations and meals during your work rotations are provided by the company
Added 29 mins ago
Senior Tax Manager - Private Tax - Calgary
EY
AB · Calgary, AB
To qualify for the role, you must have

Software Support Specialist

Surrey, BC, Canada

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.
Job type: Full-time
Apply by: Dec 13, 2026
Work location: This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building
Experience: 3+ years of experience in a client-facing on-premises software support role.
Posting language: English
Posted: Oct 19, 2026

Original job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected electronic health record (EHR) system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. 

About The Opportunity

We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.

This role is the first point of contact for customers, responsible for intake, triage, and resolution of common application issues. You will play a critical role in delivering a consistent, high-quality support experience while ensuring efficient routing and escalation of more complex issues.

This position is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys troubleshooting application issues, and is passionate about helping users succeed.

This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building.

Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

Frontline Support & Case Management

Act as the primary point of contact for incoming support requests via phone, online portal, chat, and email.
Log, categorize, and prioritize tickets based on severity and SLA guidelines.
Quickly assess issues and determine appropriate next steps (resolve vs escalate)
Manage assigned case queue and ensure timely follow-up with customers

Issue Resolution

Troubleshoot and resolve frontend application issues using knowledgebase resources
Assist with:
Login/access issues
Configuration questions
Known defects or workarounds
Navigation, workflow, and usability questions
Aim to resolve issues at first contact whenever possible

Triage & Escalation

Identify and route cases that require escalation to other teams (Customer Success, Engineering, Product)
Gather complete diagnostic details before escalation (logs, screenshots, steps to reproduce)

Customer Experience

Deliver clear, professional, and empathetic communication
Set expectations on response times and next steps
Ensure consistent updates are provided until resolution
Maintain a strong customer-first mindset

Documentation & Knowledge Sharing

Document all troubleshooting steps and resolutions in case records
Contribute to internal and client-facing knowledgebase articles
Identify recurring issues and suggest improvements to documentation

Qualifications & Requirements

3+ years of experience in a client-facing on-premises software support role.
Prefer knowledge writing SQL select queries and investigating issues at a data level.
Experience working with enterprise database platforms.
Exceptional customer-focused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a fast-passed environment.

Our Recruiting Process 

 

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

Intro/screening call with our Recruitment Team
Short online behavioral and cognitive assessment via the Predictive Index
Virtual Interview with Hiring Manager
Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation & Benefits

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our Benefits Also Include

3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
3-week paid vacation, growing up to 5 weeks with tenure
Unlimited paid flex days
Paid Birthday off

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the first point of contact for customer support requests, managing cases, troubleshooting common application issues, and resolving them at first contact when possible. Document troubleshooting and resolutions, communicate updates to customers, and gather diagnostic details to route complex issues to the appropriate teams.

Requirements

Requires at least three years of client-facing support experience with on-premises software, along with strong customer communication, troubleshooting, and problem-solving abilities. SQL query writing, data-level investigation, and experience with enterprise database platforms are preferred.

Skills

Customer Support
Software Troubleshooting
Case Management
Ticket Triage
Issue Resolution
Escalation Management
SQL Queries
Database Investigation
Enterprise Database Platforms
Knowledge Base Documentation
Customer Communication
Critical Thinking
Problem-Solving
On-Premises Software Support

Benefits

3% RRSP Matching
Comprehensive Health Benefits Plan
100% Drug Coverage
Three Weeks Paid Vacation, Increasing Up to Five Weeks With Tenure
Unlimited Paid Flex Days
Paid Birthday Off

Visa sponsorship

Not detected in the job text

Keywords

Dental Software
Enterprise Application
On-Premises Software
Application Support
Academic Support
Customer Support
Case Management
Ticket Triage
Service-Level Agreements
SQL Select Queries
Enterprise Databases
Data-Level Investigation
Troubleshooting
Knowledge Base
Issue Escalation
Diagnostic Logs
Screenshots
Steps to Reproduce
Customer Success
Engineering
Product
Electronic Health Records
Dental Management Software
Analytics
Communication Software
Marketing Software

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Work requirements

Jobs in Canada