Jobs in Canada

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Added 9 mins ago
QF
Client Support Specialist - Digital Asset & Derivatives (Crypto)
Questrade Financial Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re looking for our next Client Support Specialist - Digital Asset & Derivatives (Crypto)
Added 1 hour ago
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Senior Subcontract Coordinator
Worley
Edmonton, AB · Calgary, AB
- Full-time
Monday to Thursday in office
Added 1 hour ago
EC
Product Design Specialist / Engineer - Mechanical Engineering
Eaton Corporation
Milton, ON
- Full-time
Eaton’s Electrical sector is currently seeking a Product Design Specialist - Mechanical Engineering to join our team. This position is based at our Milton, ON facility and offers benefits…
Added 2 hours ago
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Bilingual Talent Acquisition Specialist
Executrade – Your Recruitment Specialists
AB · Edmonton, AB
- Full-time
As a Bilingual Talent Acquisition Specialist, you will help our client find, engage and hire great people in both English and French. You will manage end-to-end recruitment cycles, build…
Added 3 hours ago
CC
Payroll and Accounting Specialist
Canadian Cancer Society
Toronto, ON
- Full-time
Reporting to the Director, Finance Operations, the Payroll & Accounting Specialist is responsible for the accurate and timely completion of day-to-day payroll processing and related…
Added 3 hours ago
A
Project Management Manager – (SC&E)
Accenture
Montreal, QC
- Full-time
…Digital, you’ll benefit from tailored career management and specialist skills that will fuel your ambitions in the Industry X…
Added 3 hours ago
A
Supply Chain & Engineering – Manager, Warehousing Functional Lead (WMS & Distribution Center Operations)
Accenture
Toronto, ON
- Full-time
A hands-on WMS functional expert and distribution center operations specialist who has spent your career in the details - configuration workbooks, fit-gap analyses, process flow diagrams,…
Added 3 hours ago
AC
Part-time Online Learning Field Placement Officer
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Part-time
…the Online Learning Student Advisor(s) and Program Support Specialist. On an on-going basis, the incumbent provides guidance and advice and recommends workable solutions to Field…
Added 3 hours ago
SV
Customer Support Specialist
SoGal Ventures
Ottawa, ON
- Full-time
We're looking for a proactive, customer-focused Customer Support Specialist to help deliver an exceptional experience for every Welbi customer.
Added 3 hours ago
GW
Litigation Support Specialist
Gowling WLG
Calgary, AB
- $90,000 to $105,000 CAD / year
- Full-time
This position can be based in any of our Canadian offices and requires hybrid attendance in the office
Added 3 hours ago
Power Platform and AI Specialist
Convergence Networks
Ottawa, ON
The Power Platform and AI Specialist scopes, designs, delivers, and supports Power Platform and AI solutions for managed services and project-based client work. This role turns business…
Added 3 hours ago
Power Platform and AI Specialist
Convergence Networks
Winnipeg, MB
The Power Platform and AI Specialist scopes, designs, delivers, and supports Power Platform and AI solutions for managed services and project-based client work. This role turns business…
Added 3 hours ago
Senior Manager, Finance Transformation
Phantom Screens
Abbotsford, BC
Leadership with reach. You will coach the Accounting Specialist, work with Operations, Sales and IT, and report results directly to the CFO.
Added 4 hours ago
PS
Security Guard
Paladin Security Group Ltd
Cranbrook, BC
- $21 to $32 CAD / hour
- Full-time
Opportunities for career growth into field supervision, specialist roles, or corporate positions.
Added 4 hours ago
A
Senior DevSecOps Engineer
Ashby
Canada
- Full-time
Product Engineering teams own triage and remediation for the features they maintain. Application Security provides specialist analysis and defines product-security test requirements.…
Added 4 hours ago
A
Senior Security Platform Engineer - Secure Delivery
Ashby
Canada
- Full-time
Product Engineering teams own triage and remediation for the features they maintain. Application Security provides specialist analysis and defines product-security test requirements.…
Added 4 hours ago
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Customer Fulfillment Specialist
Veolia | North America
Oakville, ON
- Full-time
…Solutions team as a North American Customer Order and Fulfillment Specialist you are the customer's main point of contact with Veolia Water Technology & Solutions. You will be working…
Added 4 hours ago
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Customer Fulfillment Representative
Veolia | North America
Oakville, ON
- Full-time
…this role, you will act as support to the Customer Fulfillment Specialist in your assigned region. To be effective in this role, you will build and cultivate strong relationships & act…
Added 4 hours ago
ML
Grower Services Field Technician
Maple Lodge Farms
Brampton, ON
- $61,573 to $70,000 CAD / year
- Full-time
5. Communicate with all Grower Services team members and senior broiler planning specialist regarding the status of accounts and the technical performance of producers.
Added 4 hours ago
Contracts & Contingent WF Analyst (Contract)
Trans Mountain
Calgary, AB
Reports to: Lead Contracts Specialist, Contingent Workforce
Added 4 hours ago
WT
Specialist, People Operations (12 month contract)
Wealthsimple Technologies
Remote, Canada
- $69,600 to $87,000 CAD / year
- Full-time
- Remote
Added 4 hours ago
WT
Lead, People Systems
Wealthsimple Technologies
Remote, Canada
- $112,000 to $145,000 CAD / year
- Full-time
- Remote
7+ years of experience as a Workday Business Systems Analyst or Workday Integrations specialist, with demonstrated expertise in system configuration, testing, and implementation
Added 4 hours ago
JH
Safety Specialist
JUST HR
Vancouver, BC
- Full-time
JUST HR is recruiting for a Safety Specialist to join a well-established organization based in Vancouver, BC. This is an opportunity for someone who enjoys working with data, solving…
Added 4 hours ago
CE
Applications Support Specialist - Petro-Technical Applications
Capgemini Engineering
Calgary, AB
- Full-time
Added 4 hours ago
CE
Applications Support Specialist - Petro-Technical Applications
Capgemini Engineering
Calgary, AB
- Full-time

SoGal Ventures

Customer Support Specialist

Ottawa, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

About Welbi

At Welbi, we're improving the quality of life of older adults like our parents and grandparents. We do this by transforming the way front-line workers in senior living communities provide care to them every day.

About

To learn more about us - how we started, the problems we solve, and how we are helping seniors live more fulfilled lives - watch the Welbi story below:

VIDEO: Welbi Story

We’re backed by some of the biggest names in the senior living industry, and we are building a team of curious, customer-obsessed, collaborative, high performers who take pride in the fact that our work improves the quality of life of millions of seniors across North America. If that sounds like it might be a good fit for you, please keep reading.

About The Role

We're looking for a proactive, customer-focused Customer Support Specialist to help deliver an exceptional experience for every Welbi customer.

You'll own customer support from first contact through resolution, working closely with our Customer Success, Product, and Engineering teams to solve problems, investigate issues, and keep customers informed every step of the way.

Beyond support, you'll play an important role in supporting customer implementations, own customer education resources, and support with process improvements.

If you're someone who enjoys solving problems, takes ownership, loves helping customers, and is always looking for better ways of doing things, we'd love to hear from you.

What You Will Be Working On

Customer Support

Serve as the primary point of contact for customer support across phone, email, and chat.
Support Welbi users by troubleshooting product questions, investigating reported issues, and guiding customers through platform functionality and best practices.
Support residents and family members using the Welbi Community Portal by resolving access and usability issues and helping them navigate the platform.
Document bugs, gather relevant details, and partner with Product and Engineering to investigate and resolve issues while keeping customers informed throughout the resolution process.
Lead with empathy and curiosity to deliver an exceptional customer support experience by responding promptly, communicating clearly, and ensuring every customer feels heard and supported.
Investigate account data and prepare custom reports to answer customer questions and verify the root cause of issues.

Support Operations & Continuous Improvement

Analyze support tickets, customer feedback, and satisfaction trends to identify opportunities for product, documentation, and process improvements.
Share customer insights with Customer Success, Product, and Engineering to help shape product enhancements and improve the overall customer experience.
Continuously improve support processes by leveraging AI, automation, and other technologies to improve efficiency and the customer experience.
Monitor and report on key support metrics, identifying opportunities to improve response times, resolution rates, and customer satisfaction.
Identify opportunities to expand customer self-service resources and reduce support volume through improved documentation and customer education.

Customer Education

Own the maintenance, organization, and continuous improvement of Welbi's online Knowledge Base.
Create and maintain help articles, video walkthroughs, and other educational resources that help customers get the most value from Welbi.
Prepare and distribute customer communications, including feature release announcements and Welbi's monthly customer newsletter.
Partner with Customer Success, Product, and Engineering to ensure customer education resources remain accurate, relevant, and up to date.

Configuration Support

Coordinate client configuration requests, including configuration updates, data imports, and integration support, to ensure customers are set up for success.
Help ensure customer configurations are completed accurately, efficiently, and on schedule.

What You Bring

Customer Support Experience

Experience supporting customers in a SaaS environment where you've successfully solved customer problems and delivered exceptional customer experiences.

Communication & Customer Focus

Exceptional written and verbal communication skills with the ability to build trust, communicate clearly, and provide outstanding support to customers with varying levels of technical experience.

Problem Solving

Strong troubleshooting and critical thinking skills with the ability to investigate issues, identify root causes, and collaborate with cross-functional teams to resolve them.

Organization & Execution

Highly organized with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment while maintaining a high standard of quality.

Continuous Improvement

An analytical mindset with the ability to identify trends, translate customer feedback into actionable recommendations, and apply emerging technologies to continuously improve support operations.

Collaboration

A collaborative team player who enjoys partnering with Customer Success, Product, and Engineering to solve problems and improve the customer experience.

A Plus if You Also Have the Following, but Not Required

Experience in maintaining a Knowledge Base or creating customer education content.
Experience supporting software implementations.
Familiarity with HubSpot or similar CRM and customer support platforms.
Experience using AI-powered support tools or workflow automation.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide customer support across phone, email, and chat by troubleshooting product and portal issues, investigating root causes, coordinating resolutions, and keeping customers informed. Maintain customer education resources, support configurations and implementations, analyze support trends and metrics, and improve support processes in collaboration with Customer Success, Product, and Engineering.

Requirements

The role requires experience supporting customers in a SaaS environment, strong communication and troubleshooting skills, and the ability to investigate issues and collaborate across teams. Candidates should be highly organized, detail-oriented, analytical, and able to manage multiple priorities; knowledge base creation, software implementations, CRM platforms, and AI-powered support tools are advantageous but not required.

Skills

Customer Support
SaaS Support
Troubleshooting
Problem Solving
Written Communication
Verbal Communication
Customer Education
Knowledge Base Management
Data Analysis
Root Cause Analysis
Cross-Functional Collaboration
Process Improvement
Workflow Automation
Configuration Support
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Support
Customer Success
Product Support
Engineering Collaboration
Phone Support
Email Support
Chat Support
Troubleshooting
Bug Documentation
Root Cause Analysis
Account Data
Custom Reporting
Support Metrics
Customer Satisfaction
Knowledge Base
Help Articles
Video Walkthroughs
Customer Newsletter
Feature Release Announcements
Software Implementations
Configuration Updates
Data Imports
Integration Support
HubSpot
AI-Powered Support Tools
Workflow Automation
Senior Living
Customer Education

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Work requirements

Jobs in Canada